Care Type | Care Home |
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Care Category | Residential | Dementia | Respite |
Availability | Yes |
Regulator's Rating | Good |
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Mark Langford is Home Manager at Heartland Manor.
Come and meet us at the home and experience the New Heartland Manor Residential and Dementia care home. You can pre-book a visit to our coffee shop and chat with our manager over coffee and cake.
Heartland Manor is a home for 40 residents, nestled in Brockenhurst the heart of the New Forest, we provide exceptional care for elderly individuals, including those with dementia in our specialised dementia wing, as well as offering residential residents. With over 60 years of experience in the care industry, we are dedicated to offering the highest quality of care and support to our residents. Our care home boasts large, mature gardens that provide a peaceful and serene environment for our residents to enjoy. From tranquil walks to vibrant floral displays, our gardens offer a beautiful backdrop for relaxation and reflection. We understand the importance of engaging activities in promoting well-being and happiness among our residents. That's why we offer a wide range of activities tailored to individual interests and abilities, ensuring that there is something for everyone to enjoy. At our care home charity, quality of care is at the forefront of everything we do. Our team of experienced care professionals is committed to providing compassionate and personalised care that meets the unique needs of each resident. With a focus on dignity, respect, and individuality, we strive to create a warm and welcoming environment where residents feel valued and supported. Experience the difference that 60 years of expertise in the care industry can make. Join us at our elderly care home charity in the New Forest and discover a place where quality of care and compassion come together to create a truly special home for our residents.
Care Options | We Can Provide |
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Support For | Companionship, Complex Care, Convalescence, End of Life, Palliative, Personal care, Reablement. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
Type Of Dementia | Mild Dementia. |
Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
Infection Control Initiatives in place | ||
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
Regulator: CQC | ||
Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. | |
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. | |
Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. | |
View the provider’s latest Inspection Reports. |
Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
Minimum Age |
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65 |
Our Building and Facilities |
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Heartland Manor offers a variety of amenities to enhance the living experience of our residents. Our facilities include inviting lounges, a spacious dining room, a sun lounge, and a dedicated hobbies room. Our lounge is designed to provide a relaxing and cozy atmosphere, a wide-screen television, and a piano. This versatile space is perfect for casual gatherings over tea and coffee, as well as for hosting entertainment events such as live music performances and guest speakers. Our hair salon offers the opportunity for residents to feel pampered by our visiting hair dressers and beauticians. Our newly decorated dining room also offers a coffee shop area for residents to enjoy time out with their family and friends. The sun lounge is a popular social hub where residents can enjoy pre-lunch sherry, afternoon tea, and coffee. Overlooking the main lawn, this bright and cheerful space offers a welcoming environment for socialising with friends and visitors. Whether relaxing with a book or engaging in lively conversations, the sun lounge provides a comfortable and inviting setting for residents to enjoy. Our new specialist sensory dementia wing has designed to provide a specialised and supportive environment for individuals living with dementia. This wing is specifically tailored to cater to the unique sensory needs of residents with dementia, creating a calming and engaging space that promotes their well-being and quality of life. The design of the sensory dementia wing incorporates elements that stimulate the senses, such as soothing colours, soft lighting, music and tactile materials. Multi-sensory rooms may be included, offering residents opportunities for sensory stimulation through activities like aromatherapy, music therapy, and tactile experiences. The layout of the wing is carefully planned to minimize confusion and promote independence for residents with dementia. Clear signage, familiar landmarks, and memory aids help residents navigate the space with ease. Safe and secure outdoor areas may also be included, allowing residents to enjoy nature and fresh air in a protected environment. The new wing has a Café, Post Office, Florist, lounge, dining room and sensory room. The corridors have been designed to create a journey for residents walking with purpose. Reminiscence of times past to engage and stimulate to make the day interesting for each individual in our care. Specially designed bedrooms all refurbished to offer a high standard of care to all our residents.
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Is Our Home Purpose Built |
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Yes |
How Many Floors We Have |
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3 |
Who Owns Our Building |
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Private |
Communal Rooms |
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Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, GP, Hairdressers, Lift, Minibus, Physiotherapy, Stairlift. |
Our Garden |
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Communal Garden, Communal Patio, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
Our Photos |
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Description |
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Welcome to our exquisite care home, where luxury meets comfort in every detail. Our private en-suite rooms are elegantly designed, to bring touch of tranquility to each resident's living space. For added convenience, fully adapted baths and shower rooms are available on each floor, ensuring accessibility and comfort for all. Each room is equipped with modern amenities, including a telephone and internet access point, as well as Wi-Fi throughout the premises. We understand the importance of personal touches, which is why we encourage residents to bring small pieces of furniture and personal items to create a warm and inviting atmosphere that truly feels like home. Our dedicated housekeeping, laundry, and catering staff provide a full-service experience, ensuring that every aspect of our residents' needs is met with care and attention to detail. With drinks and snacks available 24 hours a day, residents can indulge in a variety of refreshments at their convenience, making every moment at our care home a delightful experience. |
About Our Rooms | |
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Number Of Rooms | 40 |
Number Of Ensuite Rooms | 40 |
We offer these types of ensuite rooms: Bathroom with Bath, Shower Rooms, WC and Basin, Wet Rooms. |
Type Of Room |
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Single Room. |
Room Features |
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Furnished, Garden View, Step Free Access. |
Room Facilities |
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Alarm, Freeview TV, Internet Access, Tea and Coffee-making Facilities, Telephone Point, Wifi. |
Funding Types | |
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Local Authority | Hampshire |
Region | South East |
We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
Styles of Food | Pureed Vegan Vegetarian |
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Dining Locations | Bedroom Dining Café Lounge/Diner |
Our Photos |
Activities Are So Important |
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At our care home, we believe in providing a vibrant and engaging environment for our elderly residents, where they can enjoy a variety of amazing activities that cater to their interests and preferences. From stimulating outings in the community with our dedicated mobility car service to regular and friendly Scrabble games, we offer a range of opportunities for our residents to socialise, stay active, and have fun. Our mobility car is designed to ensure that our residents can continue to explore the world around them, whether it's a leisurely stroll in the park, a visit to a local museum, or simply enjoying a cup of tea at a nearby cafe. Our trained and compassionate staff are committed to providing safe and comfortable transportation for our residents, allowing them to maintain their independence and enjoy new experiences outside of the care home. In addition to our community outings, our residents can also look forward to engaging in a regular entertainers and games of all variety to suit each individual in our care, where they can exercise their minds, socialise with fellow residents, and have a friendly competition. Scrabble is not only a fun and challenging game but also a great way to improve cognitive skills, memory, and language abilities, making it an ideal activity for our residents to enjoy together. At our care home, we are dedicated to creating a warm and welcoming environment where our elderly residents can thrive and lead fulfilling lives. Through our diverse range of activities, including community outings with our mobility car service and regular Scrabble games, we strive to provide our residents with opportunities for socialisation, mental stimulation, and enjoyment, ensuring that they feel valued, engaged, and connected within our community. |
Our Photos |
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Activities At Home |
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1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
Activities Outside Our Home |
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Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
The Rise
Brockenhurst
Hampshire
SO42 7SJ
Current Ratings | |
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Overall | Good |
Safe | Good |
Well Led | Good |
Caring | Good |
Responsive | Good |
Effective | Good |
Inspection Reports | |
Last inspected | 18th May 2022 |
Last rated | 16th June 2022 |
Current Report |
Heartland Manor Care Home - Care Quality Commission (cqc.org.uk) |
Historic Reports |
Heartland Manor Care Home - Care Quality Commission (cqc.org.uk) |
Registration Date | 24th January 2011 |
Service Provider | The Wilverley Association, SO45 4JF |
Transport |
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Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
Places of Worship |
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Anglican Church. |
Nearby Services |
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Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops, Surgery. |
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