Grosvenor Manor Care Centre
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Hatchmere Drive
Chester
Cheshire
CH3 5SE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Anne Hughes is Home Manager at Grosvenor Manor Care Centre.
I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential, nursing and specialist dementia care.
Grosvenor Manor
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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New Care Covid19 information.We are delighted to welcome new residents and their visitors to the home. We can facilitate in-person viewings for those looking for care options for themselves or their loved ones. Resident can now leave the home to visit family and friends.The health, safety and wellbeing of our Residents and Staff are always our top priorities. We have therefore put in place robust and comprehensive contingency plans to respond to the coronavirus outbreak. Our plans will be kept under regular review and updated as advised by the Public health authorities. We do not use agency staff in any of our homes. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 50 |
| Our Building and Facilities |
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Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy. Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar. There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.
In line with our care philosophy at Grosvenor Manor, we have a “Magic” table or “Tovertafel” in the dementia community. There is significant literature on the positive effects on dementia of play. From our observations, the impact of the “Magic Table” is extremely positive for residents living with dementia. Residents and their relatives alike can play freely on the “Magic Table”. In addition, this is a particularly useful opportunity for involving children to experience positive play with their older relatives. New Care is one of a small group of providers who are leading the way in the UK, by purchasing the “Magic” table as part of our overarching strategy to provide opportunities for our residents living with dementia and their relatives to have fun together. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Beauty Salon, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Interactive Digital Touch Table. |
| Our Photos |
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| Description |
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All of our bedrooms are tastefully decorated and have private en-suite bathrooms. On the ground floor, a number of bedrooms also have patio doors. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 81 |
| Number Of Ensuite Rooms | 81 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Unfurnished. |
| Room Facilities |
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| Alarm, Freeview TV. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Cheshire West and Chester |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Lounge/Diner
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents have access to Dining Room.
Residents have access to a flexible meal service beyond defined times.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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At New Care Homes we have dedicated activity staff who devise and deliver our activities and well-being programme. We work with our whole staff team so that everyone can participate in supporting our residents to have fun and enjoy life. We offer a range of activities that are based on our resident’s feedback. We have a calendar of events planned throughout the whole year. We have established some groups in all of our homes, which link to residents, own hobbies and interests. This currently includes a range of subjects from gardening clubs to bridge clubs. We are always keen to start up new groups, to make sure we are supporting all of our residents to have a full and enjoyable life. This can either be re-engaging with a previous hobby or interest, or even learning something quite new. The groups provide opportunities for residents, relatives and other to get together to enjoy a shared passion and have a good time together. In order to develop this aspect of the service, we have also invested in ‘OOMPH!’ well-being. Oomph! provides training to our entire staff team to deliver a 360 degree approach to wellbeing, demonstrating a positive impact at all times. The training and support packages enable our staff to deliver everyday mental stimulation, regular, fun physical activity and new experiences & connections for our residents. We have enabled all the members of our staff team to provide a set of complementary services to enhance the mental, physical and emotional wellbeing of our residents. In addition to our approach to activities, we also offer trips that are tailored to people’s individual needs. This includes a variety of venues including garden centres, museums, shopping malls, the seaside and distilleries etc. At Grosvenor Manor Care Centre, we have a Wellbeing team who offer a wellbeing programme 7 days a week. We also are partnered with OOMPH who support our wider team. Sample programme to follow. |
| Our Photos |
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| Activities At Home |
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| Animal Petting, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Gardening, Music Entertainment, Pet Therapy, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Shopping. |
| Can You Bring Your Pet |
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| No |
Hatchmere Drive
Chester
Cheshire
CH3 5SE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 18th January 2021 |
| Last rated | 28th August 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 6th July 2018 |
| Service Provider | New Care Chester (Opco) Limited, WA14 5TP |
Grosvenor Manor Care Centre Care Home - Care Quality Commission (cqc.org.uk)
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Restaurant, Shops. |
Frequently asked questions about Grosvenor Manor Care Centre
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