Hamble Heights Care Home
Book a Visit
71-73 Botley Road
Park Gate
Southampton
Hampshire
SO31 1AZ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Requires Improvement |
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Meet The Manager
Smitha Rosh is Home Manager at Hamble Heights Care Home.
Feel truly comforted, at Hamble Heights
We understand that moving into a residential care home can be a difficult and daunting time for families. However, as a leading care home in the Southampton area, we aim to make the transition as easy as possible and to ensure families feel welcome.
We provide the highest levels of elderly care available, including Dementia / Alzheimer’s, nursing and residential care. Whether you need short or long term support, we offer the very best care from top healthcare professionals – not only in terms of their experience but also their compassionate nature.
Our purpose-built care home has a delightful community of 60 residences. Our first class care extends from wonderful staff and fantastic facilities, with an en suite bathroom in every room; to the very smallest of details, such as movement-triggered lights in the bathroom, touch lamps next to every bed, and a choice of nutritional meals every day – making life as comfortable and homely for you as we can.
All the comforts of home
Our highly qualified, dedicated care teams are specialists in each area of elderly care. Our distinctive and responsive individual care plans reflect not only your care needs but also your unique character and preferences.
The care team gets to know and understand each resident individually in order to provide them with the personalised care that they deserve.
Virtual Tour - Hamble Heights
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection. |
| Nursing Specialisms | Cancer, Creutzfeldt-Jakob Disease, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Parkinson's Disease, Posterior Cortical Atrophy, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour. |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We maintain diligent infection control and cleaning procedures across all of our homes. Staff follow the latest Government guidance to ensure we are adhering to the latest advice. Measures remain in place in our homes to keep our residents, staff and families as safe and supported as possible. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Environments full of light and space are health-giving. As such, the architecture of Hamble Heights has been purposely designed with this in mind. Its grand French doors and large verandas bring an abundance of light to the communal rooms. Each floor has its own dining room and kitchenette. The kitchen and dining areas are beautifully fitted. Families can catch up over a cup of tea in the kitchen areas, or in the private dining rooms. The home’s salon ensures residents feel like a million dollars. The living rooms include comfy chairs where residents can relax in company, or they can choose to sit in more snug areas of the home if residents would prefer some quiet time. The landscaped garden offers a beautiful and peaceful place to relax. The raised flower beds and vegetable patch are ideal for any green-fingered residents who would like to help to tend. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 4 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Library, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Hamble Heights.pdf |
| Our Photos |
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| Description |
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The utmost care and attention has been spent on each detail to make Hamble Heights feel welcoming and like a home from home. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en-suite wet-room. You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Hampshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Menu |
Hamble Heights menu template.pdf
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
| Activities Are So Important |
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We have a dedicated Activities Coordinator to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers, musicians and aerobic movement instructors. We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat… We are devoted to bringing a smile to your face every day, whatever it takes. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Pub. |
| Our Pets |
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Pets by arrangement. |
| Can You Bring Your Pet |
|---|
| Yes |
| Our Pet Policy |
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| AR32-Pets Policy and Procedure.pdf |
71-73 Botley Road
Park Gate
Southampton
Hampshire
SO31 1AZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last rated | 31st October 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 22nd April 2024 |
Hamble Heights Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church. |
| Nearby Services |
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| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Hamble Heights Care Home
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