Hartwood House
Book a Visit
Bournemouth Road
Lyndhurst
Hampshire
SO43 7DP
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,495.00 |
| Regulator's Rating | Good |
Meet The Manager
Gayle Burn is General Manager at Hartwood House.
Gayle joined Hartwood House Care Home in 2016. She qualified as a registered nurse/psychiatric nurse/midwife and occupational nurse in South Africa, and has over 40 years experience in nursing and has held various management roles within healthcare, mainly within hospital settings.
Gayle feels that moving into the care industry has been deeply rewarding as it encompasses all aspects of the residents life, the family/friends and professional community links.
At Hartwood House, we have the expertise and facilities to take care of you or your loved one. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.
Our friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, we are the difference in the lives of every individual within our care.
Established in 2013, Hartwood House is a characterful care home that offers 50 spacious en-suite rooms and a wide range of recreational facilities, coupled with expert 24-hour care for elderly people. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care. We have great pride in our home and the welcoming environment gives you a 'hug' when you walk through the door.
Set in Lyndhurst, Hampshire, Hartwood House looks out over the majestic woodland scenery of the New Forest National Park, Filled with Royal history, Lyndhurst offers traditional village life with a variety of independent shops, cosy tea rooms and heritage museums. Southampton and the south coast are easily accessible for days out.
At Hartwood House you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection. |
| Nursing Specialisms | Cancer, Crohn's Disease, Diabetes, Heart Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Pain Management, Parkinson's Disease, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Alongside our online training, we have practical infection control inhouse training sessions annually for all staff. Regular hand-washing checks and cleaning schedules are in place for all equipment. We have internal infection control audits and external companies that come to inspect our care equipment. We have policies and procedures in place that all staff have access to, these are introduced at induction and regularly discussed during supervision. In the event of an outbreak, we seek guidance from Public Health England, the GP and the community nursing team. Our annual infection control statement is available for all to review. We are regulated by CQC, with our last review in July 2023. |
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| Infection Control Initiatives in place | ||
|---|---|---|
 |
Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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The original building was known as Hill House, it is a listed building which is over 200 years old. The charming school house that is the centre of Hartwood’s extended renovation retains its proportions and charm. In addition to 50 en-suite rooms, residents and their guests can enjoy four lounges including a sun lounge, library, and garden room, and sample our delicious menu of seasonal, home-cooked food in the sociable surroundings of three dining areas. There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2012 |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, GP, Hairdressers, Library, Lift, Minibus. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use. |
| Brochures |
|---|
| BROCHURE.pdf |
| Description |
|---|
|
50 spacious en-suite rooms |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 50 |
| Number Of Ensuite Rooms | 50 |
| Type Of Room |
|---|
| Double Room, Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
|---|
| Alarm, Freeview TV, Internet Access, Secure Access, Telephone Point, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,495.00 |
| Funding Types | |
|---|---|
| Local Authority | Hampshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
|
| Dining Styles |
A la Carte
Room Service
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture. Having our own transport opens up opportunities for days out to the many local attractions in and around the New Forest. Whether it’s a cruise on the Hythe ferry, a relaxing potter around Exbury Gardens, a visit to the local petting farm, or a quiet cup of tea down in the village, every single trip – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
|---|
| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
|
Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
|
Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
| Our Pets |
|---|
|
We do not accept pets at Hartwood House |
| Can You Bring Your Pet |
|---|
| No |
Bournemouth Road
Lyndhurst
Hampshire
SO43 7DP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 24th May 2022 |
| Last rated | 30th June 2022 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 16th May 2013 |
| Service Provider | Hartwood Care Limited, TW18 4EP |
Hartwood House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Catholic Church. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Hartwood House
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