Hayes Cottage Care Centre

During these uncertain times, our team at Serencroft Care Homes is working tirelessly to ensure that our homes and your loved ones are safe, supported and can continue to enjoy friendship and family.

We are working closely with the healthcare community to ensure that all of our care homes follow COVID-19 best practices and guidelines. We are all in this together and know that these past few months have been so difficult for families and we are here to support you every step of the way.

We are currently using Polymerase Chain Reaction and Lateral Flow Tests on a regular basis to ensure we can identify and isolate any positive cases of Coronavirus within the staff cohort and Residents. Staff will be asked to isolate in line with government guidelines.

Lateral Flow Device testing (LFD):

We are pleased to announce that shortly we will be introducing LFD testing in our homes to facilitate rapid results that will help us to keep our Residents, staff and visitors safe. LFD is a new technology which enables rapid display of COVID-19 test results within 20-30 minutes and does not require a lab to process. The LFD tests can be self-administered via nasal and throat swabs similar to the current PCR tests.

Serencroft Care Homes will be employing a member of staff to facilitate this COVID-19 testing process. Our care home’s are looking forward to receiving the delivery of LFD so that we can test scheduled visitors. Each home will contact you directly once we are in a position to offer LFD testing. In the meantime, if you have any questions or would like further information please do not hesitate to contact us, we are here to help.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

We take great care in ensuring that our care home is not only comfortable but also offers both indoor and outdoor spaces that our Residents can enjoy and be part of the Hayes Cottage community. Our care home has been recently renovated and offers Residents a choice of 50 bedrooms over two floors, many of which have en-suite bathrooms.

Our beautiful conservatory provides a relaxing setting overlooking our grounds. The extensive gardens have been retained, providing some lovely areas where residents can relax and soak in the fine weather. There are lounges on each floor that can be accessed by lift and a fantastic conservatory where we hold a variety of activities, or which can be used by families and Residents for quiet relaxation. In addition, we have a separate dining room that may also be used for social gatherings and entertainment.

We encourage our Residents to personalise their bedrooms so that they feel comfortable, happy and at home. We will provide all the support to ensure your needs are met. Most of our single & double bedrooms and suites overlook our beautiful private gardens.

Every room is equipped with a nurse call system, personal telephone, wireless internet and a flat screen television which offers over 50 channels. Our bathrooms, showers and toilets are fitted with assisted living aids and all toilets can accommodate wheelchair use.

Whether you are feeling active or just want to enjoy the company of others in pleasant surroundings, Hayes Cottage Care Centre offers a variety of daily social and recreational programs. We have dedicated Activity Coordinators who are responsible for ensuring that the daily activities are varied and enjoyable for all and welcome suggestions and input from our Residents.


Our activities include: gardening, baking, armchair yoga, Tai chi, quizzes, bingo, afternoon tea, arts & crafts, music & movement and cocktail hour. In addition to social activities, we recognise the importance of spiritual and religious support for those wishing to do so and have weekly visits from clergy and other religious denominations.

Hayes Cottage Care Centre Care Home - Care Quality Commission (cqc.org.uk)

Hayes Cottage Care Centre Care Home - Care Quality Commission (cqc.org.uk)