Hazeldene House

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Hazeldene House Nursing Home is a brand-new development from Graham Care Ltd.

The home provides studio and one-bedroom suites, which can be rented or bought outright, for residents with significant care needs.

The home is constructed over three floors, providing separate accommodation for people with dementia-type illnesses, where care and support can be provided as required.

Use this simple online booking form for more information on this unique care facility or to arrange a visit.

Our care suites at Hazeldene House provide residents with much more space than nursing home bedrooms but with the same level of nursing care and support. They are specially designed for dementia sufferers who would otherwise need to move into a traditional EMI nursing home.

In addition to giving residents extra space for personal effects and mementoes,  our care suites differ from traditional nursing home bedrooms in three critical ways. They all have:

1. Social space with comfortable seats so that residents’ families and friends can spend quality time together in privacy and comfort
2. Dining space so that residents can enjoy their meals in their own room, if they wish.
3. A kitchenette so that residents and their guests can prepare drinks and snacks.

There is a choice of studio or one-bedroom suites, all with en-suite shower rooms.  They all benefit from the secure entrance to the building.

Residents' spouses can also be accommodated, so couples can stay together even when one develops the need for ongoing care.

Hazeldene House is different from traditional nursing homes, so why not visit us in Pembury and see for yourself what we can offer?

Our Social Coordinators at Hazeldene House concentrate on providing stimulating activities for our residents. We offer a full activities programme based on large, small, and one-to-one activities designed specifically to meet the needs of our client group. We are conscious that many people enjoy watching television or just having thinking time and are sensitive to the needs of those who choose not to join in group activities.

If residents choose to stay in their rooms, wander through the home, or visit the administration office, then that is what they can do. With safety aspects in mind, we discourage visits to the kitchen and laundry, but otherwise, residents exercise choice and control over their day-to-day activities.

Over half of our residents do not receive regular visits from friends or relatives, and some do not receive visits at all. We, therefore, strive to specifically involve them in the running of the home. On residents’ birthdays, we mark the day with a card and a gift. A cake is presented at tea time when the staff sing Happy Birthday. We also celebrate other special days, such as Valentine's Day. At Easter time, each resident is presented with a full-sized egg, and at Christmas, specially chosen gifts are given.

We regularly contact relatives throughout the year and welcome contributions and ideas in planning individual social programmes. We have family functions at Christmas and hold an annual summer party. Relatives are encouraged to visit whenever they wish and can telephone regularly for updates.

To get a flavour of life at this highly-rated dementia care home, use this simple link to book a visit.

Policy statement

We believe in the concept that residents should be able to live their lives as closely as possible to the way they may have before they moved into the Home. We recognise that many residents place a high value on contact with their own pets or other people’s pets. We recognise that other residents might not be happy about pets being in their immediate environment, while for others close contact with a pet could be of benefit for their health and comfort. It is recognised that pet therapy can be beneficial for many people and for that reason people will be encouraged to bring pets into the home.

Aim of the policy

We will try as far as is reasonable to balance the conflicting interests in relation to pets, which the residents might have. Our policy on pets being in the Care Home will be made clear to prospective residents prior to admission, so that the prospective resident can make an informed choice.

As part of the pre-admission needs assessment of every prospective resident, we will find out from the resident or their relatives about their pets.

If a prospective resident owns a pet and wants to bring the pet into the Care Home, we will consider whether we can accommodate the pet. We will consider whether the resident will be personally able to take care of the pet, and whether the pet can be accommodated in the resident’s own room. We will also consider what the impact on other residents might be as a result of the pet coming into the Care Home.

Residents’ responsibilities

Any resident who has a pet in the Care Home, will be expected to:

1. 1. accept full responsibility for the pet’s exercise, general welfare and cleanliness
2. 2. pay on time all veterinary bills
3. 3. make appropriate arrangements in consultation with staff for storing anything the pet may need
4. 4. keep the pet generally in his or her own room, unless other arrangements have been specifically agreed
5. 5. accept full responsibility for the pet’s behaviour
6. 6. ensure, as far as is reasonably possible, that the pet does not distress other residents
7. 7. accept responsibility for any damage or injury caused by the pet.

If a resident with a pet becomes unable to meet their on going responsibilities for any reason whatsoever or the Manager of the Care Home considers the pet is a nuisance or danger to other residents or is affecting any other resident’s general wellbeing we will discuss making alternative arrangements for the care of the pet with the resident or where appropriate his or her relatives.

We reserve the right at all times to request and procure the removal of a pet who is causing a nuisance or danger to other residents or staff or visitors or is generally adversely affecting the welfare or wellbeing of any such persons.

The Care Home’s pets

We have our own pets and in that situation we will ensure that specific staff are responsible for the care of those pets. Any resident who wishes to become involved in the care of such pets will be actively encouraged to do so unless good reason dictates otherwise, say for example the resident has an allergy.

Visitor’s pets

We encourage visitors to bring pets into the Home for visits.

Whenever anyone wishes to bring a pet into the Care Home, for example on a visit, that person must seek prior permission from the Manager.

We request the following to be respected and if further discussion is needed around this, ask that you speak directly to the Manager.

1. 1. The visiting pet, of which the majority will be dogs and therefore referred to directly, should be of good nature without any known risk of behavior that may be uncomfortable to the residents and other visitors. This includes jumping up and biting.
2. 2. It would be appreciated if dogs could be kept on a lead.
3. 3. It is welcomed and encouraged to make use of the lovely gardens in Hazeldene for walking your pet. If doing so, please ensure that waste disposal bags are used as expected when dog walking in general.
4. 4. Ensure the dog has had all necessary vaccinations, flea drops etc that the vets recommend, to avoid any discomfort to residents and others.

Thank you for bringing in your pet into the Home to visit – the majority of residents usually really enjoy seeing them.

Hazeldene House Care Home - Care Quality Commission (cqc.org.uk)

Hazeldene House Care Home - Care Quality Commission (cqc.org.uk)