Lavender Oaks Care Home
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4 Metcalfe Avenue
Carshalton
Surrey
SM5 4AQ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,900.00 |
| Regulator's Rating | Good |
Meet The Manager
Maria Stancu is Home Manager at Lavender Oaks Care Home.
Hello, my name is Maria Stancu, and I am the Home Manager here at Lavender Oaks. I initially joined Porthaven as a Clinical Lead at our home Hartfield House in Leatherhead in 2018. After some time I was promoted to Deputy Manager, and in January 2023 I became Home Manager of Hartfield House. In January 2024 I moved to Lavender Oaks, where I am now the Home Manager.
Ideally located in a spacious and leafy site with panoramic views of surrounding hills and woodland, Porthaven’s care home, Lavender Oaks, sits proudly on Metcalfe Avenue in Carshalton, Surrey. In addition to providing excellent care for the residents of Carshalton, our home is a very popular home for many residents of surrounding villages and towns such as Woodcote, Chipstead, and Banstead.
Lavender Oaks provides 24-hour residential, nursing, dementia, and short-term respite care for the elderly in an elegant and spacious home incorporating numerous thoughtful and practical features that ensure it can meet its residents' changing needs.
Porthaven’s expertly trained and professional staff is dedicated to the care, comfort, and dignity of all our residents. Special emphasis is given to promoting independence, privacy, respect, and well-being.
Residents benefit from living in a caring environment with generously appointed private bedrooms, en suite wetrooms, and plentiful communal living areas, including sitting rooms, restaurants, a café, cinema, hairdressing salon and nail bar, leisure and wellness room, and private dining room for special family occasions.
In keeping with our unique and award-winning leisure and wellness philosophy, our residents also benefit from our private and secure landscaped garden, which is perfect for peaceful relaxation, gardening, and, if the weather permits, gentle exercise.
https://www.porthaven.co.uk/porthaven-care-homes-video/
| Care Options | We Can Provide |
|---|---|
| Support For | Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Nursing Dementia / EMI, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Posterior Cortical Atrophy, Stroke, Traumatic Brain Injury, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 50 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Ideally located in a spacious and leafy site with panoramic views of surrounding hills and woodland, Porthaven’s care home, Lavender Oaks, sits proudly on Metcalfe Avenue, off Woodmansterne Road. As well as providing excellent care for the residents of Carshalton, our home is a very popular home for many residents of surrounding villages and towns such as Woodcote, Chipstead and Banstead. Lavender Oaks provides 24 hour residential, nursing, dementia and respite care for the elderly in an elegant and spacious home incorporating numerous thoughtful and practical features which ensure our home is able to meet the changing needs of its residents. Residents benefit from living in a caring environment with generously appointed private bedrooms with en suite wetrooms, and plentiful communal living areas including sitting rooms, restaurants, a café, cinema, hairdressing salon and nail bar, leisure and wellness room and private dining room for special family occasions. In keeping with our unique and award winning leisure and wellness philosophy, our residents also benefit from our private and secure landscaped garden for peaceful relaxation, gardening and if the weather permits, gentle exercising. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
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| 2 Jan 2017 |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Library, Lift, Minibus, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Interactive Digital Touch Table, Reduce Plastic Use. |
| Brochures |
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| newsletter.pdf |
| Our Photos |
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| Description |
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All residents benefit from living in a caring environment with generously appointed private bedrooms and en suite wetrooms. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 75 |
| Number Of Ensuite Rooms | 75 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,900.00 |
| Funding Types | |
|---|---|
| Local Authority | Sutton |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Restaurant
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| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Our Leisure and Wellness Coordinators at Lavender Oaks Care Home work closely with residents to provide a programme of leisure and wellness activity choices and events seven days a week. Home life is a priority at Porthaven, and every resident receives a person-centred approach and an individual exercise programme tailored to their needs and personal goals. Every Porthaven home has a dedicated ‘Leisure and Wellness Room’ and a daily programme for enjoying wellness activities, including Zumba, Yoga, Tai Chi, Pilates, iPad sessions, music, art and pet therapies, socials and clubs, inter-home bowling matches, art history, wine tasting and casino nights – to name but a few. In some of our homes, we also have gyms with specialist equipment for older people and cinemas or cafés, all present to enhance leisure and wellness choices. With so many well-being activities for body and mind, we also recognise that everyone needs some time to honour their spirit with relaxation and mindfulness for personal reflection, and our unique leisure and wellness programme incorporates opportunities for this. As welcoming, homely, and attractive as our homes are, a key component of Porthaven’s leisure and wellness framework is the need for our residents to continue engaging with life outdoors. Our landscaped and terraced gardens provide the perfect settings for many leisure and wellness events throughout the year, including sporting moments, musical soirees, concerts, cocktail parties, and charity events. You can also just sit or stroll outside and reflect. One of our most important highlights every year is the Porthaven Garden Challenge, which takes place amongst the flower and vegetable beds. This competition challenges the residents and staff to compete for some amazing prizes. Our gardens turn into a riot of colour and sensory experience, with interesting produce grown, floral creations blooming, and edible treats abounding! With a fleet of minibuses and professional drivers, our homes also offer weekly trips and outings. Our outings programme is extensive, and some of the recent venues chosen by our residents have included The Wallace Collection in London, the Old Trafford Museum in Manchester, and the East Coast. Many of our trips, though, are much closer to home, with visits to farmers’ markets, shops, breweries, country estates, beauty spots, and, not surprisingly, local pubs, which are an evergreen and popular choice for many! |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
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Although pets cannot live here with our residents we welcome furry visitors at any time. |
| Can You Bring Your Pet |
|---|
| No |
4 Metcalfe Avenue
Carshalton
Surrey
SM5 4AQ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 15th June 2021 |
| Last rated | 22nd July 2021 |
| Current Report |
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| Historic Reports |
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| Registration Date | 27th October 2017 |
| Service Provider | Porthaven Care Homes No 2 Limited, SL4 1LD |
Lavender Oaks Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Chemist, Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Lavender Oaks Care Home
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