Manor Rest Home
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35 Manor Road
Westcliff On Sea
Essex
SS0 7SR
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £850.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Teri Ballard is Registered Manager at Manor Rest Home.
Teri Ballard is our dedicated Registered Manager, bringing over 10 years of experience in elderly and dementia care. Holding an NVQ Level 5 in Leadership and Management, she leads with professionalism, kindness, and a calm, reassuring presence. Teri is passionate about maintaining a warm, homely environment where residents feel valued, respected, and cared for with dignity. Under her leadership, our team is committed to delivering the highest standards of personalised care, ensuring every resident feels safe, comfortable, and truly at home.
At Manor Rest Home, we believe a care home should feel just like home—safe, comfortable, and filled with warmth. Our dedicated team of professionals combines expert care with genuine compassion, ensuring every resident feels valued, respected, and truly at home.
We go beyond providing care, and we create a welcoming community where dignity, companionship, and individuality are at the heart of everything we do. For us, Manor Rest Home isn’t just a place to live—it’s a place to belong.
At Manor Rest Home, we provide a welcoming and homely environment where residents feel comfortable, safe, and truly cared for. With just 19 beds, comprising of single and companion rooms, our home strikes the perfect balance—small enough for personal attention, yet spacious enough to foster a genuine sense of community.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Mental Healthcare, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Regular inspections, 'turn away' policy for illness, daily walk arounds, PPE always used, 24-hour staff |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 19 |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £850.00 |
| Funding Types | |
|---|---|
| Local Authority | Southend-on-Sea |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Lounge/Diner
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| Dining Styles |
Hot Trolley
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Partial |
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Are your windows double glazed? | Partial |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
| Our Pets |
|---|
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Pets are welcome at Manager's discretion |
| Can You Bring Your Pet |
|---|
| Yes |
35 Manor Road
Westcliff On Sea
Essex
SS0 7SR
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last rated | 14th February 2024 |
| Current Report |
|
| Historic Reports |
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| Registration Date | 19th December 2024 |
Manor Rest Home Care Home - Care Quality Commission (cqc.org.uk)
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Frequently asked questions about Manor Rest Home
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