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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,032.07
Regulator's Rating Requires Improvement


Located in the picturesque heart of Hindhead, Surrey, Moorhouse is a charming country house that provides top-quality dementia and residential care to up to 36 residents. Our home focuses on delivering exceptional standards of personalised care, ensuring residents and their families feel supported and respected.

Our small community is built on a sense of place, friendship and belonging, respecting residents’ values, and supporting them with unwavering exceptional standards of professional care. 

We offer residential, dementia care, and pre-bookable respite care.


Meet the Manager
Play icon
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Palliative, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
View the provider’s latest Inspection Reports.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Our Building and Facilities
  • Comfortable and homely setting
  • Three floors accessed via lift and stairlifts
  • Fully furnished bedrooms
  • Light and airy communal rooms
  • Mature landscape garden surrounding the home with views overlooking the local countryside
  • Range of activities and social events
  • Freshly prepared meals by award nominated chef
  • Hairdressing salon
  • WiFi throughout the house

Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Chiropractor, Dentist, GP, Hairdressers, Library, Lift, Optician, Smoking Area, Stairlift.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls.

Brochures
Moorhouse key information.pdf Moorhouse brochure.pdf.pdf

Our Photos

Description

​Our bedrooms are individual, light and airy and almost all enjoy views of the countryside.  Most rooms are single rooms but there are some double rooms available for couples who want to stay together.  Our rooms on the ground floor are particularly popular as the majority feature patio doors opening directly onto the gardens.  


About Our Rooms
Number Of Rooms 38
Number Of Ensuite Rooms 18
We offer these types of ensuite rooms: Shower Rooms, WC and Basin.

Type Of Room
Double Room, Kitchenette, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View.

Room Facilities
Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,032.07
Residential Dementia Fees From / Price Per Week £1,086.40
Respite Fees From / Price Per Week £1,500.00

Funding Types
Local Authority Surrey
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Specialities Pink tick icon Rational Ovens elevate our cooking standards, prioritising resident well-being. They ensure consistent, high-quality meals catering to diverse tastes and dietary needs. With a centralised menu system, we maintain efficiency and quality.
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Day-to-day life at our care home offers a varied programme of social activities from arts & crafts, games, painting to gentle exercise classes.  We also have regular visits from speakers, musical groups and entertainers.  Social outings to theatre, shopping centres, local attractions are regularly organised. 


Our Photos

Timetables
activities planner.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

We are unable to accommodate cats or dogs but subject to approval prior to moving in, you may be able to bring in a small pet.  We do however, welcome visiting pets with family and friends. 


Can You Bring Your Pet
No

Tilford Road
Hindhead
Surrey
GU26 6RA

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Requires Improvement
Inspection Reports
Assessment Date 21st December 2023
Published Date 22nd August 2024
Current Report

Moorhouse Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Moorhouse Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 3rd December 2010
Service Provider Ashberry Healthcare Limited, AL5 5EQ
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque.

Nearby Services
Chemist, Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops.

Frequently asked questions about Moorhouse

Moorhouse was given an overall rating of "Requires Improvement" by the CQC in August 2024.
Moorhouse provides Residential, Dementia and Respite care.
Prices for Moorhouse start from £1,032.07 per week.
Moorhouse is owned by Ashberry Healthcare.
Yes. Moorhouse does offer Residential care.
Yes. Moorhouse does offer Respite care.
Yes. Moorhouse does provide care for people with Dementia.
Moorhouse accepts Local Authority clients.
Moorhouse accepts NHS Continuing Healthcare clients.

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