Moorhouse
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Tilford Road
Hindhead
Surrey
GU26 6RA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,032.07 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Julie Watts is Manager at Moorhouse.
With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.
Located in the picturesque heart of Hindhead, Surrey, Moorhouse is a charming country house that provides top-quality dementia and residential care to up to 36 residents. Our home focuses on delivering exceptional standards of personalised care, ensuring residents and their families feel supported and respected.
Our small community is built on a sense of place, friendship and belonging, respecting residents’ values, and supporting them with unwavering exceptional standards of professional care.
We offer residential, dementia care, and pre-bookable respite care.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
|
Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Contract |
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| RESIDENT AGREEMENT 1022 ENGLAND FRR.pdf RESIDENT_AGREEMENT_1022_WALES_R25_-_AYM_rcJxa7c.pdf |
| Our Building and Facilities |
|---|
|
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Chiropodist, Chiropractor, Dentist, GP, Hairdressers, Library, Lift, Optician, Smoking Area, Stairlift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Greenhouse, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Electronic Visitor Register, Individual Heating Controls. |
| Brochures |
|---|
| Moorhouse key information.pdf Moorhouse brochure.pdf.pdf |
| Our Photos |
|---|
| Description |
|---|
|
Our bedrooms are individual, light and airy and almost all enjoy views of the countryside. Most rooms are single rooms but there are some double rooms available for couples who want to stay together. Our rooms on the ground floor are particularly popular as the majority feature patio doors opening directly onto the gardens. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 38 |
| Number Of Ensuite Rooms | 18 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin. | |
| Type Of Room |
|---|
| Double Room, Kitchenette, Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View. |
| Room Facilities |
|---|
| Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi. |
| Our Photos |
|---|
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,032.07 |
| Residential Dementia Fees From / Price Per Week | £1,086.40 |
| Respite Fees From / Price Per Week | £1,500.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
| Specialities |
Rational Ovens elevate our cooking standards, prioritising resident well-being. They ensure consistent, high-quality meals catering to diverse tastes and dietary needs. With a centralised menu system, we maintain efficiency and quality.
|
| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
Day-to-day life at our care home offers a varied programme of social activities from arts & crafts, games, painting to gentle exercise classes. We also have regular visits from speakers, musical groups and entertainers. Social outings to theatre, shopping centres, local attractions are regularly organised. |
| Our Photos |
|---|
| Timetables |
|---|
| activities planner.pdf |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
|---|
|
We are unable to accommodate cats or dogs but subject to approval prior to moving in, you may be able to bring in a small pet. We do however, welcome visiting pets with family and friends. |
| Can You Bring Your Pet |
|---|
| No |
Tilford Road
Hindhead
Surrey
GU26 6RA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Good |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Assessment Date | 21st December 2023 |
| Published Date | 22nd August 2024 |
| Current Report | |
| Historic Reports | |
| Registration Date | 3rd December 2010 |
| Service Provider | Ashberry Healthcare Limited, AL5 5EQ |
Moorhouse Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church, Mosque. |
| Nearby Services |
|---|
| Chemist, Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops. |
Frequently asked questions about Moorhouse
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