Newstead House
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43 Venns Lane
Hereford
Herefordshire
HR1 1DT
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Respite |
| Availability | Yes |
| Weekly Prices From | £1,100.00 |
| Regulator's Rating | Good |
Meet The Manager
Ali Ough is Manager at Newstead House.
I have been the manager at Newstead for over five years now, with a stable and committed team. I have worked with older people for the past 36 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.
As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.
I am privileged to work alongside a fabulous and committed team of nurses; relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.
Newstead is a long established care home and has been extensively refurbished throughout.
We offer a continuum of care from residential care, which progresses to nursing care and includes Parkinson's and complex diabetes management and end of life care. Residents get to know our team and feel supported in their advancing care needs, in a familiar, caring, warm and homely environment.
We also offer respite care, for recuperation following time in hospital or an illness, to regain confidence and that zest for life.
Newstead has an excellent reputation for the quality of its nursing and palliative care. The Gold Standards Framework is the highest accreditation in care, awarded to care homes with exceptional nursing and palliative / end of life care, both for residents and in support of their families. We are very proud to have first achieved the Gold Standard Framework accreditation in 2014. Since then, we are delighted to have, year on year, received this award and we now hold PLATINUM Award Status. In 2022 we were reaccredited with the PLATINUM Gold Standard Framework Award and scored 60 of 60 in their grading and were nominated for The Gold Standard Framework Carehome of the Year 2022.
In 2020, we were awarded by carehome.co.uk as a Top 20 care home in the West Midlands, based on independent reviews. We have just been awarded again in 2023 as a Top 20 Care Home in the West Midlands.
This is all testament to the high quality of care and dedication of our team
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
|
Integrated nursecall system with digital handsets. We invest very heavily in training, with a 3 day induction, followed by assigning a peer mentor and working super-numerary on shift until signed off as safe. It is a noted assurance from new staff how comprehensive our training is, provided by an in-house training team (headed by qualified nurse). Embedded in our culture is a willingness to receive feedback, so that we can improve. However, we also believe in living life, which does involve entering into considered risk to make life meaningful. The home was awarded Palliative Care Nurse of the Year 2023 in the Great British Care Awards, and voted a top 20 Midlands care home. Home also has the Gold Standard Framework award for palliative care (platinum status). |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
Newstead is a long established care home and has been extensively refurbished throughout. We have a range of communal areas, with multiple lounges, dining rooms and a light and airy conservatory. Bedrooms and bathrooms have also all been redecorated. Our sheltered garden, with large patio, lawn, flower beds and veggie plots, is a favourite of our residents; reflected in our gardens winning 5th place in Hereford in Bloom 2018. |
| Is Our Home Purpose Built |
|---|
| Yes |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Vegetable Plot, Wheelchair Friendly Access. |
| Description |
|---|
|
Newstead House has accommodation for up to 46 residents, with each room having been recently redecorated. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 46 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,100.00 |
| Funding Types | |
|---|---|
| Local Authority | Herefordshire, County of |
| Region | West Midlands |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
| Dining Styles |
Hot Trolley
Room Service
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
| Activities Are So Important |
|---|
|
We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
|
Do you use LED light bulbs? | Yes |
|
Are your windows double glazed? | Partial |
|
Do you use motion sensors? | Yes |
|
Is your boiler less than 15 years old? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you train your team on recycling practices? | Yes |
|
Do you have systems for recycling throughout the home? | Partial |
Energy reduction and renewable energy usage
|
Do you measure your energy consumption? | Yes |
|
Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
|
Do you use digital payslips? | Yes |
|
Do you use online rotas? | Yes |
|
Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
|
Do you compost? | Yes |
43 Venns Lane
Hereford
Herefordshire
HR1 1DT
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 16th July 2019 |
| Last rated | 25th July 2019 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 11th March 2016 |
| Service Provider | Heritage Manor Limited, WR5 3NF |
Newstead House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Cathedral. |
| Nearby Services |
|---|
| Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
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Frequently asked questions about Newstead House
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