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Tentelow Lane
Southall
Southall
Middlesex
UB2 4JA

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,400.00
Regulator's Rating Requires Improvement
Meet The Manager

Miguel Norville is Care Home Manager at Norwood Green.

Miguel, originally from the picturesque island of St. Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, Miguel migrated to the United Kingdom in December 2019.

Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care for her residents.

Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Miguel Norville

Norwood Green Care Home in Southall, West London, offers residential, nursing, dementia, and respite care. Nestled in a peaceful setting, it features 92 comfortable bedrooms, beautiful gardens, and sociable lounges.

Part of the award-winning Gold Care group, Norwood Green offers personalised care plans, excellent facilities, daily activities, and nutritious meals, everything you need for a fulfilling life.

Find out more about this warm and friendly Southall, West London care home with a personal visit.

In addition to providing excellent professional care, our entire team at Norwood House is dedicated to fostering a sense of home and belonging. That means taking plenty of time to understand individual residents, their likes and dislikes, and exploring all the ways we can make them happy and comfortable. It’s all about giving our residents and their loved ones the confidence that we’re providing the best care and delivering special resident experiences every day.


Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, End of Life, High Dependency, Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Cerebral Palsy, Crohn's Disease, Depression, Epilepsy, Heart Disease, Liver Disease, Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Schizophrenia, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The welfare, safety and happiness of residents, team members and visitors is our number one priority.  In response to the COVID-19 pandemic, our additional stringent measures are constantly reviewed to ensure we continue to meet Government and Public Health guidance, for everyone’s safety and wellbeing, whilst continuing to offer a comfortable and happy place to live, work and visit.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Regular contact with loved ones is essential for the mental and physical wellbeing of our residents and so we are pleased to be able to offer a range of visiting options for family members and friends.  Our visiting is in line with Government guidance, which is detailed in our Visitor Guidance and Protocols.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Our Building and Facilities

Norwood Green Care Home in Southall provides modern and welcoming interiors and facilities.

Residents at Norwood Green have a choice of television lounges, a quiet room, and a well-stocked library, which are all perfect places to welcome visitors. Residents also enjoy watching movies in our own private cinema.

During the warmer months, everyone likes to get out into our delightfully colourful and fragrant garden with its comfortable patio seating areas. We’d be delighted to show you around and let you experience our homely, welcoming atmosphere for yourself, so please arrange to pop in for a chat.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Chiropodist, Cinema, Dentist, Hairdressers, Lift, Optician.

Our Garden
Communal Garden, Communal Patio, Seating.

How 'Smart' Are We?
Reduce Plastic Use.

Our Photos

Description

All 92 of our bedrooms at Norwood Green Care home are en-suite, most with views of the garden or green. We encourage residents to make their rooms feel even cosier with items such as cherished pictures and mementos.

Each room has phone and television points, and residents can access free Wi-Fi throughout the home. 


About Our Rooms
Number Of Rooms 92
Number Of Ensuite Rooms 92

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,400.00
Nursing Fees From / Price Per Week £1,500.00
Residential Dementia Fees From / Price Per Week £1,400.00
Nursing Dementia Fees From / Price Per Week £1,600.00

Funding Types
Local Authority Ealing
Region London
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Another way we can help our residents feel at home is by encouraging them to do familiar things. So our dedicated Activities Leaders at Norwood Green Care Home gently encourage residents to continue doing things they enjoy. We run a busy activities programme, including animal therapy, religious services, days out, and community visits from local schoolchildren.

If someone had a hobby or pastime they did before they arrived, we’d encourage them to continue it with us. Or perhaps they would like to learn something new.

The important thing is that we treat every resident as an individual. They're most welcome if they enjoy sharing time with others, either in our home or on an organised trip out. Or, if they prefer quiet time alone, our staff respect that too.

Use this simple personal visit form to learn more about daily life in this warm, welcoming West London care home.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Word Games.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

Pets are allowed to visit our home.


Can You Bring Your Pet
No

Tentelow Lane
Southall
Southall
Middlesex
UB2 4JA

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Inspection Reports
Last rated 11th October 2022
Current Report

Norwood Green Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Norwood Green Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 20th November 2023
Transport
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Chemist, Church, Park, Pub, Restaurant, Shops.

Frequently asked questions about Norwood Green

Norwood Green was given an overall rating of "Requires Improvement" by the CQC in October 2022.
Norwood Green provides Residential, Nursing, Dementia and Respite care.
Norwood Green has 92 rooms.
Prices for Norwood Green start from £1,400.00 per week.
Norwood Green is owned by Gold Care Homes.
Yes. Norwood Green does offer Residential care.
Yes. Norwood Green does offer Respite care.
Yes. Norwood Green does provide care for people with Dementia.
Norwood Green accepts Local Authority clients.
Norwood Green accepts NHS Continuing Healthcare clients.
Miguel Norville is the manager of Norwood Green.

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