Norwood Green
Book a Visit
Tentelow Lane
Southall
Southall
Middlesex
UB2 4JA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,400.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Miguel Norville is Care Home Manager at Norwood Green.
Miguel, originally from the picturesque island of St. Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, Miguel migrated to the United Kingdom in December 2019.
Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care for her residents.
Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.
Norwood Green Care Home in Southall, West London, offers residential, nursing, dementia, and respite care. Nestled in a peaceful setting, it features 92 comfortable bedrooms, beautiful gardens, and sociable lounges.
Part of the award-winning Gold Care group, Norwood Green offers personalised care plans, excellent facilities, daily activities, and nutritious meals, everything you need for a fulfilling life.
Find out more about this warm and friendly Southall, West London care home with a personal visit.
In addition to providing excellent professional care, our entire team at Norwood House is dedicated to fostering a sense of home and belonging. That means taking plenty of time to understand individual residents, their likes and dislikes, and exploring all the ways we can make them happy and comfortable. It’s all about giving our residents and their loved ones the confidence that we’re providing the best care and delivering special resident experiences every day.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, End of Life, High Dependency, Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Cancer, Cerebral Palsy, Crohn's Disease, Depression, Epilepsy, Heart Disease, Liver Disease, Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Schizophrenia, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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The welfare, safety and happiness of residents, team members and visitors is our number one priority. In response to the COVID-19 pandemic, our additional stringent measures are constantly reviewed to ensure we continue to meet Government and Public Health guidance, for everyone’s safety and wellbeing, whilst continuing to offer a comfortable and happy place to live, work and visit. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Norwood Green Care Home in Southall provides modern and welcoming interiors and facilities. Residents at Norwood Green have a choice of television lounges, a quiet room, and a well-stocked library, which are all perfect places to welcome visitors. Residents also enjoy watching movies in our own private cinema. During the warmer months, everyone likes to get out into our delightfully colourful and fragrant garden with its comfortable patio seating areas. We’d be delighted to show you around and let you experience our homely, welcoming atmosphere for yourself, so please arrange to pop in for a chat. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Chiropodist, Cinema, Dentist, Hairdressers, Lift, Optician. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Our Photos |
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| Description |
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All 92 of our bedrooms at Norwood Green Care home are en-suite, most with views of the garden or green. We encourage residents to make their rooms feel even cosier with items such as cherished pictures and mementos. Each room has phone and television points, and residents can access free Wi-Fi throughout the home. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 92 |
| Number Of Ensuite Rooms | 92 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Unfurnished. |
| Room Facilities |
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| Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,400.00 |
| Nursing Fees From / Price Per Week | £1,500.00 |
| Residential Dementia Fees From / Price Per Week | £1,400.00 |
| Nursing Dementia Fees From / Price Per Week | £1,600.00 |
| Funding Types | |
|---|---|
| Local Authority | Ealing |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Another way we can help our residents feel at home is by encouraging them to do familiar things. So our dedicated Activities Leaders at Norwood Green Care Home gently encourage residents to continue doing things they enjoy. We run a busy activities programme, including animal therapy, religious services, days out, and community visits from local schoolchildren. If someone had a hobby or pastime they did before they arrived, we’d encourage them to continue it with us. Or perhaps they would like to learn something new. The important thing is that we treat every resident as an individual. They're most welcome if they enjoy sharing time with others, either in our home or on an organised trip out. Or, if they prefer quiet time alone, our staff respect that too. Use this simple personal visit form to learn more about daily life in this warm, welcoming West London care home. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
| Our Pets |
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Pets are allowed to visit our home. |
| Can You Bring Your Pet |
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| No |
Tentelow Lane
Southall
Southall
Middlesex
UB2 4JA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
| Inspection Reports | |
| Last rated | 11th October 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 20th November 2023 |
Norwood Green Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Chemist, Church, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Norwood Green
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