Poldhu Care Home | Care Home | Helston, TR12 7JB
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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,250.00
Regulator's Rating Good
Meet The Manager

Jenny Oaten is Registered Manager at Poldhu Care Home.

Jenny Oaten

Set in a spectacular position with unrivalled views over one of Cornwall’s most stunning coastlines, The Poldhu provides high quality nursing, residential and respite care for the elderly.
The Poldhu has a warm, welcoming and relaxing environment, with a vibrant community of residents, relatives, staff and friends. Set in 10 acres of grounds overlooking Poldhu Cove on the Lizard in Cornwall, the home has spacious lounges, a beautiful dining room and comfortably decorated bedrooms, with sea views.


Poldhu Tour
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Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Emergency Care, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohns, Depression, Heart Disease, Liver Disease, Lung Disease, Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We are currently investing in additional bespoke Safe and Weatherproof Visiting Facilities in our home, however where we are able to safely facilitate visits, the following considerations and precautions will be taken into account;

  • Alternatives to in-person visiting will be actively encouraged (use of telephones or video)
  • Visitors will be limited to a single constant visitor per resident
  • Wherever possible visits will be facilitated within areas external to the home, such as the garden or grounds with the required PPE and social distancing in place.  Where this is not possible we will seek to provide a designated area within the home to facilitate visits, again with the requirement of PPE and the observance of social distancing
  • In-room visits will only be facilitated in relation to essential and compassionate (end of life) visits
  • Visitors will be required to book their visit in advance, ad-hoc visits will not be allowed
  • In line with track and trace guidance, the Care Home will maintain a record of all visitors to the premises, all visitors will be required to complete a screening questionnaire prior to visiting and should not attempt to visit if they are experiencing or have experienced Covid-19 related symptoms in the last 7 days or had contact with someone with confirmed COVID-19 in the last 14 days.
  • All visitors will agree to have no contact with any resident other than the resident they are visiting and will have minimal contact with care home staff.  (Where conversation or discussion is required with staff this can be arranged over the phone following or prior to an in-person visit)
  • Visitors will be reminded and provided with facilities to wash their hands for 20 seconds or use hand sanitiser on entering or leaving the home
  • Visitors will be provided with PPE (Mask, apron and gloves) and be required to wear these for the duration of the visit
  • Visitors are asked to refrain from bringing with them gifts or items of food or drink

safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

Our Building and Facilities

Our outstanding home has a beach Front location with magnificent sea views and extensive grounds.  With spacious rooms that are beautifully furnished.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, GP, Hairdressers, Library, Lift, Minibus, Optician, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Wheelchair Friendly Access.

Our Photos

Description

Our rooms our furnished and we encourage you to bring along some home comforts


About Our Rooms
Number Of Rooms 63
Number Of Ensuite Rooms 40
We offer these types of ensuite rooms: Shower Rooms, WC and Basin.

Type Of Room
Double Room, Shared Room, Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Freeview TV, Internet Access, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,250.00
Respite Fees From / Price Per Week £1,250.00

Funding Types
Local Authority Cornwall
Region South West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

We work with residents to develop a varied programme of activities and hobbies ranging from exercise classes to art sessions to excursions. The Poldhu also welcomes a regular stream of visitors into the home including community groups and clubs and often hosts events and functions.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Partial
safe-tick Are your windows double glazed? Partial
safe-tick Is your boiler less than 15 years old? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you have systems for recycling throughout the home? Partial

Energy reduction and renewable energy usage

safe-tick Do you measure your energy consumption? Yes
safe-tick Is your boiler less than 15 years old? Yes

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes

Poldhu Cove
Mullion
Helston
Cornwall
TR12 7JB

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 23rd November 2021
Last rated 7th December 2021
Reports

7th December 2021

7th December 2021

4th January 2019

1st August 2018

18th April 2018

7th March 2018

31st August 2017

24th March 2017

4th January 2017

14th April 2015

21st October 2014

2nd May 2014

11th June 2013

24th October 2012

Registration Date 17th December 2010
Service Provider Swallowcourt Limited, TR4 9LD
Transport
Bus Stop nearby, Car Park, Car Park on-site.

Nearby Services
Park, Pub, Restaurant.

Frequently asked questions about Poldhu Care Home

Poldhu Care Home was given an overall rating of "Good" by the CQC in December 2021.
Poldhu Care Home provides Residential, Nursing, Dementia and Respite care.
Poldhu Care Home has 63 rooms.
Prices for Poldhu Care Home start from £1,250.00 per week.
Poldhu Care Home is owned by Swallowcourt Ltd.
Yes. Poldhu Care Home does offer Residential care.
Yes. Poldhu Care Home does offer Respite care.
Yes. Poldhu Care Home does provide care for people with Dementia.
Poldhu Care Home comes under Cornwall.
Poldhu Care Home accepts Local Authority clients.
Poldhu Care Home accepts NHS Continuing Healthcare clients.
Jenny Oaten is the manager of Poldhu Care Home.

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