Moorlands Lodge Care Home
Book a Visit
Moorlands Lodge
Portsmouth Road
Hindhead
Surrey
GU26 6TJ
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From |
£1,565.00
|
| Regulator's Rating | Good |
Meet The Manager
Rachel Yoxall is General Manager at Moorlands Lodge Care Home.
I was previously working at The Queen Alexandra Hospital, Portsmouth as a Ward Sister managing Cardiology, Endocrinology and Gastroenterology. I also managed a short stay unit whilst being the Tissue Viability Link Nurse.
After 10 years working in the NHS I decided to join Moorlands Lodge in 2018 as Nursing Manager, then the opportunity arrived to apply for the Clinical Services Manager role in 2020, which is essentially the Deputy Home Manager. I enjoy getting to know all of the residents who decide to make Moorlands Lodge their home.
The team at Moorlands Lodge Care Home, situated in the Surrey South Downs are there to welcome you for a guided tour around the home and discuss your specific care needs. With residential, nursing, dementia, and respite care services available, Moorlands Lodge Care Home offers expert care, giving family and friends peace of mind that support is available 24/7. Our home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.
Beautiful Surroundings at Hindhead Care Home
Moorlands Lodge Care Home sits in a beautiful rural location, surrounded by local places of interest including National Trust properties, gardens, and art galleries, and with excellent transport links to nearby Guildford and London. Only a stone’s throw from the bustling market towns of Haslemere and Farnham, Moorlands Lodge Care Home offers a warm and welcoming environment and the very best in residential care, nursing care and dementia care.
With 97 rooms, residents can choose between one-bedroom, two-bedroom, and studio apartments, all with en-suite shower rooms and some with kitchenettes. Whether you are looking for residential care in Hindhead or are considering a short-term respite care stay, our staff team ensures residents are supported to live life to the fullest in a welcoming care environment.
Moorlands Lodge offers an outstanding range of facilities, including an all-day café, spacious lounges for socialising with friends and visitors and a private dining room for hosting special occasions with loved ones. Green-fingered residents enjoy tending to our vibrant garden area, joined by those who want to soak up some sunshine or find a shady spot to cosy up with a book from our library. There is something for everyone at our Hindhead care home and we encourage you to come along and see for yourself.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| Our Building and Facilities |
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Café The café at Moorlands Lodge is a great place for residents and families to have a drink, a chat and a bite to eat. A coffee machine and a selection of teas are available well as a ‘rehydration station’ serving fruit juice and water. Our visitors can also choose from a variety of tempting cakes, biscuits and other treats, all complimentary. Lounge From the wonderfully light and summery sunflower lounge to the cosy and welcoming map lounge, Moorlands Lodge offers a number of beautifully designed and furnished lounge areas for our residents to relax and socialise in. These are also an excellent option for visiting friends and families to catch up with their loved ones. Lobby The lobby at Moorlands Lodge is bright, welcoming and airy. A choice of lounge areas is available for meeting up and making arrangements, and our charming café offers a range of complimentary drinks and snacks. Garden Moorlands Lodge has a lovely garden which is always used by the residents whenever the sun is shining. Many group activities also take place in the garden during the Summer. Many of our residents love to go outside and eat their breakfast or enjoy a simple cup of tea with their friends. Spa Moorlands Lodge has a lavish on-site spa which includes a variety of treatments such as body massage, hand massage, manicures and pedicures. We also have a stylish hair salon which is often used by our residents. Restaurant The restaurant at Moorlands Lodge has a stylish and contemporary theme, with plenty of natural light from our adjacent garden. Enjoy the fine dining experience provided by our experienced kitchen and service team. Private Dining Host a private family birthday celebration or get-together at Moorlands Lodge and we will provide the residents, family and friends with an unforgettable experience. The restaurant staff and chefs always make sure to provide their guests with the finest service. Library Our library is well-stocked with its wide range of novels, biographies, classics and some large print books. There is always something new to read as we get many donations from residents, staff and visitors. It’s often said by residents that they can travel without moving their feet when entering the library. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Hairdressers, Lift, Minibus. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Studio Apartments Our studio apartments are open plan, featuring a bedroom area, living area and en-suite wetroom. Most of our studios offer a kitchenette and balcony or patio access is available in many cases. All studio apartments are light and airy and offer a private telephone line as well as mobility and safety features. One-Bed Apartments With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. In most of our apartments, a kitchenette is available in the living area and every one features an en-suite wetroom. Balcony or patio access is available in many apartments and all apartments offer a private telephone line as well as mobility and safety features. One-Bed Deluxe Apartments One-Bedroom deluxe apartments offer all of the features of our one-bedroom apartments, including a separate living room and bedroom, an en-suite wetroom and private telephone line. With a more spacious layout, deluxe apartments are perfect for couples or individuals who require more space for furniture and belongings. With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 106 |
| Number Of Ensuite Rooms | 96 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Apartment, Double Room, Kitchenette, Separate Sitting Room, Single Room, Studio. |
| Room Features |
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| Balcony, Furnished, Unfurnished. |
| Room Facilities |
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| Balcony, Private Patio, Telephone Point. |
| Our Photos |
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The offer is available for new bookings made after 19th December 2024 Includes single occupancy, couples, all rooms, and care types Offer can be withdrawn at any time Pre-Assessment to be completed to ensure care needs can be met The voucher will be claimable once the resident has been with us for three months, to claim the voucher, the resident must be on a permanent contract If notice is served prior to the resident completing the full three months at the home, the offer will not apply Not available in conjunction with other offers (unless stipulated) Available to private residents only All other terms and conditions of residency shall be in line with Avery Healthcare’s residency agreement This offer can only be redeemed once per resident Avery Healthcare will process voucher claims within 60 days Voucher is not redeemable for cash Gift voucher can be chosen by recipient (either resident or relative) For two people sharing the same room, a £600 vouchers is claimable for the second person
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,565.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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With extensive weekly activity calendars, there is always plenty to choose from, whatever a resident’s mobility level. Activities inside our homes include ballroom dancing, board games, guest musicians and speakers and of course our ever-popular bridge tournaments. We also organise regular outings, from theatre and cinema trips to nature walks, shopping trips and church services. Many of our homes also have gardening areas and potting sheds, where green-fingered residents can tend their own plot. The wellbeing of our residents is always our main concern, and Moorlands Lodge life is designed to provide a full spectrum of physical, mental and emotional wellbeing. Regular exercise classes for all abilities, physiotherapy treatments in our specialist therapy rooms, and country trips are just some of the activities by which we maintain physical wellbeing. Stimulating activities such as crossword challenges, quiz nights and foreign language classes offer a great range of options for mental wellbeing. |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Crosswords, Dancing, Excursions, Exercise Class, Gardening, Music Entertainment, Quiz Games, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
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| Cinema, Shopping, Theatre. |
Moorlands Lodge
Portsmouth Road
Hindhead
Surrey
GU26 6TJ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 23rd August 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 1st June 2023 |
| Service Provider | Willowbrook Healthcare Limited, NN4 9BS |
Moorlands Lodge Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park. |
| Places of Worship |
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| Anglican Church, Methodist Church. |
| Nearby Services |
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| Church, Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Moorlands Lodge Care Home
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