Surbiton Care Home
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11-15 Park Road
Berrylands
Surbiton
Surrey
KT5 8QA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Respite |
| Availability | Call for details |
| Weekly Prices From | £1,500.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Heidi Bradbury is Manager at Surbiton Care Home.
Surbiton Care Home is set in a quiet a beautiful area of Berrylands in Surbiton. Our home offers easy access by road (A3) from London and Portsmouth, with regular train services to London and Guildford. A public bus service passes through Park Road. Our local hospitals are Kingston and Tolworth. Nearby attractions include the newly built Rose Theatre and The Bentall Shopping Centre which holds many designer shops, food hall and fitness centre.
Surbiton Care Home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day-care to support families and carers.
Features of Surbiton Care Home:
- Individually tailored activities and outings
- On-going training
- Choice lounges, dining areas and quiet areas for reading and relaxation
- Freshly prepared meals catering for individual diets
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms with shower
- Option of direct dial telephones and flat screen TVs
- Within easy reach of Surbiton town centre
Offering an exclusive, individual lifestyle, Surbiton Care Home is a beautifully restored Victorian House conveniently located within walking distance of Surbiton town centre. This luxury, boutique home aims to transform people's lives through the delivery of high quality care in a friendly, home-like environment.
Set in a quiet location, on a charming residential street, Surbiton Care Home has a combination of luxurious, single rooms, most of which have full en-siute with shower. Many of our well-appointed bedrooms enjoy glorious views of the gardens below and our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in the comfort of their bedroom.
At Surbiton Care Home we strive to provide the best possible environment for residents dealing with the challenges of dementia, to preserve their sense of identity and to give them choices so they can continue doing the things they love. Using a “person-centred” approach based on leading theory in current practice, we work with families, to create a Life Story for each resident. This allows us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our Trip to the Zoo
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Rehabilitation. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Nursing Specialisms | Multiple Sclerosis, Parkinson's Disease, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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At Surbiton Care Home we have a selection of comfortable relaxation areas for our residents to use. This includes a choice of two attractive lounges where residents can part-take in activities, watch TV and entertain guests. Our dedicated Music and Therapy room offers a multi-functional area for activities, entertainment and reminiscence. Our beautiful conservatory, overlooking the garden, is a wonderful space for private family meals, group activities as well as a place for residents, their friends and families to relax. Our beautiful maintained garden provides the perfect retreat during the summer months, allowing our residents to pursue gardening and outdoor activities, in raised planters, to fulfill a socially active, independent lifestyle. |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Dentist, GP, Lift, Optician, Physiotherapy. |
| Our Garden |
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| Communal Garden, Seating. |
| Our Photos |
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| Description |
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At Surbiton Care Home we are committed to meeting your personal preferences, choices and needs in the comfort of a fully furnished, private room some with en-suite and shower facilities. We offer large single bedrooms comfortably furnished and elegantly decorated with co-ordinating soft furnishings. Bedrooms are equipped with Freeview enabled flat screen televisions and the option of a direct dial telephone. Each room comes with a choice of divan or multi position, electric profiling bed to aid mobility and enable residents to sit up independently. To make rooms feel as homely as possible, we encourage residents to personalise their rooms with ornaments and pictures. Our residents are also welcome to bring loving pets to stay, by prior arrangement. |
| About Our Rooms | |
|---|---|
| Number Of Ensuite Rooms | 21 |
| We offer these types of ensuite rooms: WC and Basin, Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Unfurnished. |
| Room Facilities |
|---|
| Catch up TV, Freeview TV, Sky/Cable TV, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,500.00 |
| Respite Fees From / Price Per Week | £1,500.00 |
| Funding Types | |
|---|---|
| Local Authority | Kingston upon Thames |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Our energy usage is well maintained.
| Activities Are So Important |
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Surbiton Care Home has a dedicated activity room where residents can continue with existing interests and hobbies as well as discover new ones. Our full-time activity co-ordinator schedules a weekly calendar to include individual preferences as well as a variety of outings, and entertainment to suit all interests, helping to provide structure to our residents’ day as well as offering mental and physical stimulation. We also provide medical, dental, optical, physiotherapy and occupational therapy services which are arranged by referral. At Surbiton Care Home you don't have to worry if you’re missing your loved ones, just pop into the Internet Corner and have a chat over the webcam. If you’re searching for long-lost friends, why not surf the world-wide-web, or, relax with a book from our library. You can also choose to indulge in our lively and sociable events; wine and cheese evenings or cookery classes are always a popular choice for our residents, friends and families! We also make the most of our local amenities by arranging regular outings to local attractions. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
| Can You Bring Your Pet |
|---|
| Yes |
11-15 Park Road
Berrylands
Surbiton
Surrey
KT5 8QA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 30th December 2022 |
| Last rated | 28th January 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 26th January 2017 |
| Service Provider | Surbiton Care Centre Ltd, GU7 3HY |
Surbiton Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Surbiton Care Home
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