Water Mill House Care Home

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Rose Lane (off Red Lion Lane)
Hemel Hempstead
Hertfordshire
HP3 9BP

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Requires Improvement
Meet The Manager

Victoria Forsythe is Home Manager at Water Mill House Care Home.

Victoria qualified as a registered nurse in 1993 and has worked in social care for more than 20 years.

Having worked initially for the NHS in Lancashire, and progressed quickly to the role of Ward Manager, Victoria made the move South for her first role as Deputy Manager in the care home sector and hasn’t looked back.

Victoria has a wealth of experience in managing and commissioning care services, for both large healthcare corporations and smaller proprietor-owned homes. With a track-record of favourable Care Quality Commission ratings for the homes she has managed, Victoria shares that: “I would absolutely love to achieve an Outstanding rating! That’s something that I one day hope to tick off my bucket list!”


Victoria Forsythe

At Water Mill House, we provide expert care to adults (18+) with a range of support needs including rehab following a stroke or amputation, paralysis, Muscular Dystrophy, Multiple Sclerosis and Parkinson’s. Our dedicated team also delivers person-centred residential, nursing and dementia care with love and kindness, whilst holding platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

Our team focuses on gaining a deep understanding of each of our treasured residents, alongside their medical and physical needs to encourage independence and enable them to live fulfilled and meaningful lives. We also seek to establish positive relationships with residents’ loved ones, involving them in life at our home.

Water Mill House is a spacious and stimulating environment that promotes independence and choice. Set over three floors, with a state-of-the-art gym, equipped with cardio machines, resistance equipment and stretching aids, this ensures a comprehensive approach to rehabilitation, enabling community clinicians, including physiotherapists and speech and language therapists to work successfully alongside our expert care team. Together we create and review personalised care plans that maximise each resident's rehabilitation potential, promoting their physical recovery, improving mobility, and enhancing communication skills. 

Our team receives comprehensive training, professional development and support to deliver the high standards of holistic care residents and families deserve. In November 2023, our home was a finalist in the Dignity in Care category at the East of England Great British Care Awards 2023. 

With a focus on fun and friendship, our team supports residents to try new activities and rediscover former hobbies. From lively music and movement sessions, creative reminiscence projects, to invigorating brain gym, and unique make a wish initiative, there is something for everyone. Residents enjoy frequent excursions to local places of interest on the minibus and visits from entertainers, musicians, schoolchildren and the ‘Newt Brigade’, our very own preschool group.

Families can relax and spend quality time together, whether getting pampered in the spa, taking in the stunning views of the Hertfordshire countryside, or going for a walk by the neighbouring canal. Water Mill House is a warm and vibrant community where every day is filled with purpose and joy.


Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Learning Disability (ALD), Nursing Dementia / EMI, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Nursing Specialisms Aids, Bariatric care, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
18

LGBTQ Welcome
Yes
Our Building and Facilities

In addition to offering the highest level of quality care, Water Mill House Care Home has exceptional facilities that make life enjoyable and engaging for all residents, whatever their hobbies and personal preferences.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bistro, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Gym, Hairdressers, Library, Lift, Minibus, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

Our Photos

Description

We have a selection of beautifully furnished and decorated bedrooms complete with an en-suite wetroom to support convenience and independence. All ground floor rooms have doors leading out onto private gardens whilst others are large enough for couples and come with a kitchen and lounge area.


About Our Rooms
Number Of Rooms 70
Number Of Ensuite Rooms 70

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Our Photos
Activities Are So Important

Our residents’ ongoing health and wellbeing is extremely important to us and we recognise that keeping active, both mentally and physically, whilst maintaining a sense of purpose and meaning are key to individuals’ happiness, contentment and joy.

In partnership with our residents and those closest to them, our dedicated lifestyle team develops a varied programme of meaningful activities, events and celebrations which are personalised to individuals’ likes, dislikes, abilities and care needs as well as aspirations and dreams for the future.

Our whole team supports our residents to rekindle interests and hobbies, whilst also gently encouraging them to try new things they might enjoy, either as part of a group of friends, on a 1-2-1 basis and in their own room, if they prefer. All of these factors are integrated to ensure that our care home activities are meaningful and engaging for our residents.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping.
Our Pets

Visitors are welcome to bring well-behaved pets to visit and we also regularly welcome visits from a range of pets and animals as part of our activities.


Can You Bring Your Pet
No

Rose Lane (off Red Lion Lane)
Hemel Hempstead
Hertfordshire
HP3 9BP

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 19th July 2023
Last rated 20th September 2023
Current Report

Water Mill House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Water Mill House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 11th September 2014
Service Provider Carebase (Hemel) Limited, EC4A 2EA
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Water Mill House Care Home

Water Mill House Care Home was given an overall rating of "Requires Improvement" by the CQC in September 2023.
Water Mill House Care Home provides Residential, Nursing, Dementia and Respite care.
Water Mill House Care Home has 70 rooms.
Water Mill House Care Home is owned by Carebase.
Yes. Water Mill House Care Home does offer Residential care.
Yes. Water Mill House Care Home does offer Respite care.
Yes. Water Mill House Care Home does provide care for people with Dementia.
Water Mill House Care Home comes under Hertfordshire.
Water Mill House Care Home does not accept Local Authority clients.
Water Mill House Care Home accepts NHS Continuing Healthcare clients.
Victoria Forsythe is the manager of Water Mill House Care Home.

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