The Croft Residential Home

The health, safety and well-being of residents, visitors and team members remains our number one priority and as such, we have updated our Contingency Plan, in line with the Government Adult Social Care Winter Plan, as explained below.  Our aim is to protect our residents, visitors, and team members, from infections including coronavirus and ensure that people remain connected.

What we have implemented
During this pandemic we have implemented robust cleaning processes and adapted our environments to minimise the risk of spreading the virus. We have:

• Ensured that the home has sufficient cleaners for carpets, hard floors, and surfaces
• Provided the home with air purifying ozone machines
• Created easy access to a designated room to accommodate indoor visits with glass partitions.
• Temperature checking has been put in place for people visiting the home.
• Set up a contactless signing in system, that uses an iPad and QR codes

Visiting
Social visits will continue, in line with Government advice and that from the local Director of Public Health. Different protocols might be in place, at different times, and we will keep you informed of any changes. Homes will encourage remote contact between residents and their loved ones through technology. Garden visits remain in place, should the weather allow it, as well as a designated safe indoor visiting room.

Activities and Events
We have also risk-assessed our day to day activities and are adhering to social distancing measures.  We are isolating residents and team members who develop COVID-19 related symptoms and shielding residents where appropriate.  Despite the challenges faced from COVID-19, our team is still running a full and engaging programme of activities and have introduced innovative ways to keep residents connected with each other.  We are also pleased to have welcomed back some of the entertainers our residents enjoy, whilst ensuring the social distancing rule of 2-metres is maintained.

New Residents
We continue to welcome new residents to our homes.  We are following robust screening measures for potential exposure to the virus.  New residents are required to have a negative COVID-19 swab test result prior to moving-in.  They benefit from a personalised 14-day settling-in period, allowing the team to explore their likes and dislikes, including the types of food they enjoy and the activities they like to spend their time doing.  Our team members continue to be vigilant for any known signs of the virus.  We have established regular access to GP services and other clinicians.

As ever, we are very proud of the care and love our teams are providing in extremely challenging times.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

There are fully stocked gardens with statues, pond for residents to enjoy and walkways designed to wind their way through and around the gardens. On finer days when out for a stroll, residents are able to enjoy an arbour seating area, bench seats, tables and chairs for ‘Al fresco’ meals or for an afternoon tea with friends and relatives. 

Television points and WiFi is provided in each room and a private telephone can be connected if desired. Room temperatures can be controlled independently from the rest of the home to suit your preference.

With 24 rooms, The Croft is fully equipped to accommodate all your care needs. Our rooms extend over two floors and are furnished to an exceptionally high standard, however further personal items of furniture can be brought in if you wish. All residents’ rooms have en-suite facilities to maximise privacy and include a nurse call system for peace of mind. Further call systems can be found throughout the home.

Television points and WiFi is provided in each room and a private telephone can be connected if desired. Room temperatures can be controlled independently from the rest of the home to suit your preference.

One of the most important aspects of retired life is keeping active and social. The Croft Residential Home offers a wide variety of regular activities and outings that residents enjoy as part of their day-to-day living.

We build activity sessions around the hobbies and interests of our residents. Painting, cookery, sewing and flower arranging are always very popular, but some of our residents have also embraced new technology such as emails and video calling to maintain contact with loved ones living further away or abroad. 

The Croft enjoys organising many events throughout the year, such as our well-known Summer Fete, Easter celebrations, party nights, and Bank Holiday fun days. The residents’ birthdays are always a party time and of course, Christmas is always a very special time for us all.

Included amongst our regular visitors are local clergy from all denominations offering Holy Communion services once each month to residents.

The Croft Residential Home Care Home - Care Quality Commission (cqc.org.uk)

The Croft Residential Home Care Home - Care Quality Commission (cqc.org.uk)