The Grand

New Care Covid19 information.We are delighted to welcome new residents and their visitors to the home. We can facilitate in-person viewings for those looking for care options for themselves or their loved ones. Resident can now leave the home to visit family and friends.The health, safety and wellbeing of our Residents and Staff are always our top priorities. We have therefore put in place robust and comprehensive contingency plans to respond to the coronavirus outbreak. Our plans will be kept under regular review and updated as advised by the Public health authorities. We do not use agency staff in any of our homes.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Benefiting from a prominent and spacious corner location, The Grand is an attractive building that blends traditional brickwork with contemporary full height window features, reaching from the ground floor up to the top floor.

Internally, the attention to detail is impressive. The high specification and décor of The Grand have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces with infection control built into the environment. Arranged over four floors, the care home only offers bedrooms with en suite wet rooms. It also provides a beautiful lounge and dining room on each floor, as well as an assisted spa bathroom. Additional facilities include a library, exercise area and a hairdresser with nail bar.

It is fresh, elegant and welcoming; a home for life.

• 82 beds
• Lounge
• Nurse call system
• Outdoor area
• Visiting hairdresser
• En-suite facilities
• Landscaped garden
• Single rooms
• Quiet Lounge
• Wheelchair accessible
• Cafe
• Lift access
• Patio area

In line with our care philosophy at The Grand, we have a “Magic” table or “Tovertafel” in the dementia community. There is significant literature on the positive effects on dementia of play. From our observations, the impact of the “Magic Table” is extremely positive for residents living with dementia. Residents and their relatives alike can play freely on the “Magic Table”. In addition, this is a particularly useful opportunity for involving children to experience positive play with their older relatives. New Care is one of a small group of providers who are leading the way in the UK, by purchasing the “Magic” table as part of our overarching strategy to provide opportunities for our residents living with dementia and their relatives to have fun together.

All of our bedrooms at The Grand are tastefully decorated and have private en-suite bathrooms. On the ground floor, a number of bedrooms also have patio doors leading out into the garden.

At New Care Homes we have dedicated activity staff who devise and deliver our activities and well-being programme. We work with our whole staff team so that everyone can participate in supporting our residents to have fun and enjoy life. We offer a range of activities that are based on our resident’s feedback. We have a calendar of events planned throughout the whole year.

We have established some groups in all of our homes, which link to residents, own hobbies and interests. This currently includes a range of subjects from gardening clubs to bridge clubs. We are always keen to start up new groups, to make sure we are supporting all of our residents to have a full and enjoyable life. This can either be re-engaging with a previous hobby or interest, or even learning something quite new. The groups provide opportunities for residents, relatives and other to get together to enjoy a shared passion and have a good time together.

In order to develop this aspect of the service, we have also invested in ‘OOMPH!’ well-being. Oomph! provides training to our entire staff team to deliver a 360 degree approach to wellbeing, demonstrating a positive impact at all times. The training and support packages enable our staff to deliver everyday mental stimulation, regular, fun physical activity and new experiences & connections for our residents. We have enabled all the members of our staff team to provide a set of complementary services to enhance the mental, physical and emotional wellbeing of our residents.

In addition to our approach to activities, we also offer trips that are tailored to people’s individual needs. This includes a variety of venues including garden centres, museums, shopping malls, the seaside and distilleries etc.

We have a Wellbeing team who offer a wellbeing programme 7 days a week. We also are partnered with OOMPH who support our wider team. Sample programme to follow.

We are happy for families to bring pets when they visit. Subject at the moment to COVID restrictions around visiting.

The Grand Care Home - Care Quality Commission (cqc.org.uk)

The Grand Care Home - Care Quality Commission (cqc.org.uk)