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Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP

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Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Good
Meet The Manager

Tracy Haddock is General Manager at The Marbrook Centre.

“Hello, I’m Tracy Haddock General Manager of The Marbrook Centre.

The Marbrook Centre is a very unique place, where we pride ourselves on delivering the highest possible nursing care and support for our residents. I feel very proud to be leading such a talented multidisciplinary team.

I trained as a Registered General Nurse and bring many years’ experience managing teams in various clinical areas. Being open and honest has always been my philosophy. I have an open-door policy and I believe it is important that I listen to ideas and look forward to getting to know you during your stay here.”

Tracy Haddock

The Marbrook Centre in St Neots is a special place; a nursing home with a holistic approach to the care it delivers. Our experienced nursing led care team have the skills and experience to support you with the right care you need, 24 hours a day.

Marbrook’s light, bright lounges are the perfect place to spend quality time with friends and family, or join in with daily social and leisure activities. 

Services at The Marbrook Centre include;

Pre Discharge

Getting home after a period of active rehabilitation or having spent some time in hospital can take longer than you may wish; delays in home adaptions, recruiting the right home care team or finding a longer term care home close to friends and family all takes much longer than you first envisage. So while you are waiting, why not spend this time with us?

Marbrook is your safe haven, supporting all your care needs, so important decisions and plans for your future do not need to be made in haste.

24/7 Nursing Care

For those living with complex medical conditions or in need of palliative care, our experienced nurse led team work very closely with our enhanced GP service (and if appropriate our Clinical Psychologist), to provide you with the best quality of life and dignity.

The care home has a warm homely ‘non clinical’ environment with a very relaxed policy to visiting hours for all your family, including your pets!

To find out more, or to book a visit, simply follow this link.

The Marbrook Centre has the benefit of its own large Clinical and Nursing Multidisciplinary Team including: Neuro Physiotherapy, Occupational Therapy, Speech and Language Therapy, Clinical Psychology and Addenbrookes Consultant input and enhanced GP cover.


Team Marbrook, Positive Impact Awards
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Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Aids, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohns, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Stroke, Traumatic Brain Injury.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Challenging Behaviour, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Good infection control measures pre COVID, have been enhanced in recent times and are constantly reviewed.

We check visitors temperatures, ask them to wear our PPE  and to adhere to our COVID safe visitor protocol.

Our staff are highly trained, have never been without the correct PPE and our building is a new, purpose built centre (all rooms benefit from an ensuite wetroom), to create a safe environment, with a twist of style.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Whatever the Department of Health advice is, The Marbrook Centre is designed to comply; be that garden visits, screened rooms, or room visits. We will always want to keep a sensible balance between keeping residents safe, whilst maintaining their contact with loved ones, so important for good rehab outcomes and good mental health. 

safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
18

LGBTQ Welcome
Yes
Our Building and Facilities

The Marbrook Centre in Eaton Socon, Bedfordshire is a purpose built specialist nursing home which opened in May 2016. 

When you come into the centre you will see our coffee lounge which opens out onto the dining courtyard. 

Ground floor - Eden Has three lounge/diners with height adjustable rehabilitation kitchens and a large spa hydro bathroom. 

There is also a two bedroom fully fitted transition training flat which has its own independent access.

First Floor - Bray Has some bedrooms featuring ceiling hoists, a spa / hydro bathroom, three lounge/diners with height adjustable kitchens, a further lounge and two sheltered balconies overlooking the central courtyard.

Second Floor - Mayfield Has been specially designed to provide care and support to people living with dementia in an environment that will meet their specific needs. 

Mayfield uses Stirling University dementia friendly design best practice, paying particular attention to the lighting, colour, contrast, orientation and signage (see www.dementia.stir.ac.uk). ... three lounge/diners with height adjustable kitchens, several activity/lounge areas and a fantastic balcony room which allows you to be outside in all weathers.


Outside there is ample free parking and gardens which are wheelchair accessible and which have water features and sensory areas.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Mar 2016

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Dentist, GP, Gym, Hairdressers, Lift, Minibus, Nutritionist, Optician, Overnight Guest Stay, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Our Photos

Description

All bedrooms feature ensuite wet rooms are furnished to a high specification and enjoy Freeview TV. This is your personal space! However, we hope you will choose to be in other areas of the centre during the day, taking part in therapeutic and social activities, all designed to meet your specific needs.


About Our Rooms
Number Of Rooms 82
Number Of Ensuite Rooms 81

Type Of Room
Apartment, Double Room, Flat, Kitchenette, Separate Sitting Room, Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Freeview TV, Internet Access, Secure Access.

Our Photos
Funding Types
Local Authority Bedford
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

The staff at The Marbrook Centre understand how important it is for everyone to continue doing the things that they love. So, they make it their business to give all the residents the opportunity to do so, as well as introducing them to new experiences, which can make an undeniable difference to their health and wellbeing.

The Activities Coordinator, Sherene says that, ‘Enabling everyone at The Marbrook Centre to live their best life and seeing them happy and smiling is the best part of my job’.



Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Gardening, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Yes
safe-tick Are your windows double glazed? Yes
safe-tick Do you use motion sensors? Yes
safe-tick Is your boiler less than 15 years old? Yes
safe-tick Do you have an EPC rating? Yes
safe-tick Do you use eco-friendly cleaning products? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you train your team on recycling practices? Yes
safe-tick Do you have systems for recycling throughout the home? Yes

Energy reduction and renewable energy usage

safe-tick Do you measure your energy consumption? Yes
safe-tick Do you use solar power? Yes
safe-tick Is your boiler less than 15 years old? Yes

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes

In-home and community projects that protect the environment

safe-tick Do you carry out projects that support wildlife? Yes
Our Pets

Our pets are an extended part of our family and we love them dearly. Sadly it is not possible to let pets live at The Marbrook Centre but that doesn’t stop them visiting. 

We are very ‘dog friendly’, with a fresh bowl of water and the odd treat waiting for any thirsty four legged friends. 


Can You Bring Your Pet
Yes

We Welcome
Cats, Dogs, Others (subject to review).

Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 24th December 2020
Last rated 20th January 2021
Current Report

The Marbrook Centre Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

The Marbrook Centre Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 21st March 2016
Service Provider Marbrook Limited, AL8 6HG
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about The Marbrook Centre

The Marbrook Centre was given an overall rating of "Good" by the CQC in January 2021.
The Marbrook Centre provides Nursing, Dementia and Respite care.
The Marbrook Centre has 82 rooms.
No. The Marbrook Centre does not offer Residential care.
Yes. The Marbrook Centre does offer Respite care.
Yes. The Marbrook Centre does provide care for people with Dementia.
The Marbrook Centre comes under Bedford.
The Marbrook Centre accepts Local Authority clients.
The Marbrook Centre accepts NHS Continuing Healthcare clients.
Tracy Haddock is the manager of The Marbrook Centre.

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