The Mill House Care Home

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Kington
Flyford Flavell
Worcester
Worcestershire
WR7 4DG

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,405.00
Regulator's Rating Good
Meet The Manager

Rebecca Pleaden is Registered Manager at The Mill House Care Home.

Becky started working here in 2012 joining the team as a care assistant. The Mill House have supported Becky with my QCF’s and progression throughout her career. Becky became Registered Manager at The Mill House in 2022.

Rebecca Pleaden

The Mill House Care Home has been owned by Joanne since 1994. Rebecca Pleaden is Registered Manager. Both Joanne and Becky really understand the importance of integrity, continuity, security and peace of mind which they maintain by their close day to day involvement.

The Mill House specialises in Dementia care, we pride ourselves on offering individualised, person-centred care to those living with Dementia. Our aim is to enable maximum quality of life with the minimum of restriction. We have a deep commitment to the personnel support, training and development of staff to meet the demands of providing a truly dedicated service.



Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The Mill House is a secure home that allows people with Dementia the freedom to move around the home in a safe environment. All gardens within the premisses are secure and safe allowing People have access to outdoor spaces when they require. CCTV is in operation in all communal areas. All staff have extensive training in all areas including dementia. We have high staffing levels. A Manager is on call 24/7. Care Plans are completed and reviewed monthly. Relatives are invited to review the care plans with key workers every 6 months as a minimum however reviews are available on request. The home receives MDT support from GP's, District Nurses, ANP's, Physios, Dieticians, Chiropody, Dentists and opticians also regularly attend the home.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Our care home has mobile phone signal in some of our residents’ rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Our Building and Facilities

Our home has been designed with people’s needs in mind, offering freedom and independence. The interior provides plenty of space to walk and explore, with areas of interest including a sensory garden with free roaming Rabbits and a sweet shop. We have a variety of lounges offering both relaxation and sensory. There is an activity lounge that leads out to a garden with raised vegetable patches, a pond with Koi fish and seating areas where you can meet our pretty little Pekin chickens.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Library, Lift, Minibus, Nutritionist, Optician, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Interactive Digital Touch Table, Reduce Plastic Use.

Our Photos

Description

All bedrooms are comfortable and fully furnished, however people are actively encouraged to personalise their rooms with furniture and belongings from home, giving the room a home from home feel.


About Our Rooms
Number Of Rooms 31
Number Of Ensuite Rooms 19
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Single Room.

Room Features
Furnished, Step Free Access.

Room Facilities
Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Dementia Fees From / Price Per Week £1,405.00

Funding Types
Local Authority Worcestershire
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

We have a very busy activity schedule at The Mill House. We provide group activities as well as one-to-one person centred activities. There are many clubs including cookery, gardening and sensory. 


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Yes
safe-tick Are your windows double glazed? Yes
safe-tick Do you use motion sensors? Yes
safe-tick Do you use sensor taps to save water? Yes
safe-tick Do you have an EPC rating? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you have systems for recycling throughout the home? Partial

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes

Kington
Flyford Flavell
Worcester
Worcestershire
WR7 4DG

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 2nd September 2022
Last rated 27th September 2022
Current Report

The Mill House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

The Mill House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 14th January 2011
Service Provider Mr & Mrs A W Carroll, WR7 4DG
Transport
Bus Stop nearby, Car Park, Car Park on-site.

Places of Worship
Anglican Church.

Nearby Services
Church, Park, Post Office, Pub, Shops, Surgery.

Frequently asked questions about The Mill House Care Home

The Mill House Care Home was given an overall rating of "Good" by the CQC in September 2022.
The Mill House Care Home provides Residential, Dementia and Respite care.
The Mill House Care Home has 31 rooms.
Yes. The Mill House Care Home does offer Residential care.
Yes. The Mill House Care Home does offer Respite care.
Yes. The Mill House Care Home does provide care for people with Dementia.
The Mill House Care Home comes under Worcestershire.
The Mill House Care Home accepts Local Authority clients.
The Mill House Care Home accepts NHS Continuing Healthcare clients.
Rebecca Pleaden is the manager of The Mill House Care Home.

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