Viera Gray House
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,839.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Shubhes Shrestha is Home Manager at Viera Gray House.
Welcome to our charming Viera Gray House.
We support families like yours everyday and know that choosing a care home can feel, well, a bit scary.
That’s why, at Greensleeves Care we work to make moving into care less daunting. We are excited to show you what Viera Gray House has to offer.
It all starts with our 6-week no-obligation trial, so you get to try before committing longer term. Our approach to care means you get skill with a smile, a nice cup of tea before you even realise you want one, and a joke when you need it. We think that’s all part of good caring.
Being a charity means our focus is on people, not pockets. We are proudly named after a beloved local deacon and humanitarian, and try to honour Viera’s legacy through our connections with the local community and charitable values. This includes our Home for Life Commitment, which means you’ll never be asked to leave if your funds run out. Because that’s part of good caring too.
Recently renovated and with new management at the helm, Viera Gray House Care Home in Barnes, Richmond, stands out as one of the most welcoming and homely care homes in the area.
What sets us apart is our not-for-profit values and commitment to helping people feel good about care. As a charity, our top priority is people, not profit - our residents and their loved ones. We are honoured to carry the name of a beloved local deacon and humanitarian, and we strive to be true to Viera’s legacy in everything we do. This includes our Home for Life Commitment, ensuring that you’ll never be asked to leave if your funds run out — because true care goes beyond financial considerations.
When you join the Viera Gray House family, you benefit from:
Our unique Home for Life Commitment
No-obligation trial stay
Newly renovated, spacious en-suite bedrooms
A quiet residential location near shops and public transport
Comfortable lounges, inviting gardens, and a bright conservatory
Delicious meals and stimulating activities
Viera Gray is operated by Greensleeves Care, a not-for-profit organisation consistently named among the top care home groups in England.
Viera Gray House
Placing a loved one in care at Viera Gray House
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Independent Living, Mental Healthcare, Personal care. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Our staff are trained to use measures which prevent and control infections. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
|---|
| Yes |
| Our Building and Facilities |
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Renovated in 2024, the home is located in a tree-lined road, just a few moments away from the Thames and the London Wetlands Centre. It is within easy reach of Barnes High Street, which provides both entertainment and shopping opportunities. The home’s bespoke design features high-quality and comfortable surroundings, bright attractive communal areas and gardens, whilst at the same time having a uniquely friendly feel. The home has a range of recreational spaces, including an inner courtyard with attractive plants and fountain where our residents have the opportunity to relax in the sun or enjoy a spot of gardening. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Charity |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Hairdressers, Lift, Minibus. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating. |
| Our Photos |
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| Description |
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There are a total of 38 rooms, all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 41 |
| Number Of Ensuite Rooms | 38 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Freeview TV, Internet Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,839.00 |
| Residential Dementia Fees From / Price Per Week | £1,915.00 |
| Funding Types | |
|---|---|
| Local Authority | Richmond upon Thames |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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At Viera Gray House, our activities are personalised to suit our residents’ wishes and interests and to enable them to stay as active and independent as possible. We have a schedule of entertainment and activities that are woven into the fabric of the day. In this way we keep days interesting and fun for all. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
| Our Pets |
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To be arranged by the home manager |
| Can You Bring Your Pet |
|---|
| Yes |
27 Ferry Road
London
SW13 9PP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 25th April 2023 |
| Last rated | 27th May 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th November 2015 |
| Service Provider | Greensleeves Homes Trust, EC3M 3JY |
Viera Gray House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Viera Gray House
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