West Bank Residential Home

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Walford Road
Ross-on-Wye
Herefordshire
HR9 5PQ

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £900.00
Regulator's Rating Good
Meet The Manager

Judy Powell is Registered Manager at West Bank Residential Home.

Judy has worked at West Bank since 1994, progressing to become the Registered Manager in 2006.

She has four children and four grandchildren, aged between 5 and 15 and between them they take up most of her leisure time! She also enjoys swimming, gardening and reading.

Judy Powell

West Bank is an impressive Victorian house situated near the historic town of Ross-on-Wye, an Area of Outstanding Natural Beauty.

The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with our residents in summer months.


West Bank - Virtual Tour
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West Bank
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Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Testing & PPE:

We are now being provided with large scale testing kits to enable us to test and re-test staff and residents regularly allowing us to react quickly and minimising the risk of an outbreak. We have ample PPE from a private source available for staff, residents and visitors to use if required. Staff are also having enhanced training.

We do ask that visits booked in advance at your given home so we are able to plan accordingly. Visitors will need to take rapid flow tests on arrival and will need to wear a mask.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

The gardens are well kept, with the aid of some of the greener fingered residents, and are enjoyed by all in the spring and summer.


Is Our Home Purpose Built
No

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms.

What Else Do We Provide
Hairdressers, Lift.

Our Garden
Communal Garden, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Our traditional home is comfortable and restful, catering to 42 residents with the majority of rooms en suite.


About Our Rooms
Number Of Rooms 42

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Catch up TV, Freeview TV, Sky/Cable TV, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,000.00
Residential Dementia Fees From / Price Per Week £900.00
Respite Fees From / Price Per Week £900.00

Funding Types
Local Authority Herefordshire, County of
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Our activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy. Gardening, singalong, arts & crafts and bingo are favourites amongst the residents. We recognise the need to adapt our activities to the needs of all individuals and so we also provide one-on-one activities for those who are less agile or prefer to spend more time in their room.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.

Walford Road
Ross-on-Wye
Herefordshire
HR9 5PQ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 27th June 2023
Last rated 5th August 2023
Current Report

West Bank Residential Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

West Bank Residential Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 4th October 2012
Service Provider West Bank Residential Home Limited, BH14 8JT
Transport
Bus Stop nearby.

Places of Worship
Anglican Church.

Nearby Services
Bank, Church, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery.

Frequently asked questions about West Bank Residential Home

West Bank Residential Home was given an overall rating of "Good" by the CQC in August 2023.
West Bank Residential Home provides Residential, Dementia and Respite care.
West Bank Residential Home has 42 rooms.
Prices for West Bank Residential Home start from £1,000.00 per week.
West Bank Residential Home is owned by Buckland Care.
Yes. West Bank Residential Home does offer Residential care.
Yes. West Bank Residential Home does offer Respite care.
Yes. West Bank Residential Home does provide care for people with Dementia.
West Bank Residential Home comes under Herefordshire, County of.
West Bank Residential Home accepts Local Authority clients.
West Bank Residential Home accepts NHS Continuing Healthcare clients.
Judy Powell is the manager of West Bank Residential Home.

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