Westcliffe Manor
Book a Visit
21 Westcliffe Road
Southport
Merseyside
PR8 2BL
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Respite |
| Availability | Yes |
| Weekly Prices From | £1,572.00 |
| Regulator's Rating | Good |
Meet The Manager
Susan Rigg is The Registered Manager at Westcliffe Manor.
Westcliffe Manor was opened in in 2006 and since the opening, Sue has been the Home Manager. Her long service has ensured that this home has become well respected in and supported by the local community. She is known by many local Birkdale families and has ensured that those she cares for have always enjoyed the style of discreet care and attention that the home prides itself upon. In Sue's words 'Nothing is too much trouble for our residents'. From the standard of hospitality to the style of the bedrooms, attention to detail has been key to ensure the residents enjoy the best of everything. Sue and her team take a great deal of pleasure in ensuring that they continue to be 'the best in Birkdale', you only have to read the numerous thank you cards sent to Sue to know that this is what she achieves. Sue is more than happy to discuss her standards of nursing care, personal service and hospitality, should anyone wish to enquire.
Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.
Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.
Our reputation is based upon the delivery of discreet care and nursing care. Our discerning customers are very often those who have lived very locally to us for many years and have often had previous family associations with us here at Westcliffe Manor. Families come back to us for support, time and time again. It is always a pleasure to meet the families we know and those who come to us for the first time.
Tour of Westcliffe Manor
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, End of Life, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Cancer, Crohn's Disease, Diabetes, Heart Disease, Pain Management, Stroke. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are complying with all government guidelines around safe visiting protocols to keep our residents and their families and friends safe. From testing to PPE, we have everything in place to ensure essential regular visits for all. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Our care home has WiFi in some of our residents’ rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Westcliffe Manor is proud to offer 5-star dining both to residents and visitors. Westcliffe Manor’s in-house chef will cater for all dietary requirements, choosing from an A La Carte menu and all meals are cooked from fresh produce. Private dining for special occasions and visitor dining are also available. Westcliffe Manor has a library, computer access with wireless broadband, and a chauffeur service. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Rooms are decorated with taste and quality soft furnishings and furniture. Each room has been designed to ensure that residents enjoy comfort and practicality. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 30 |
| Number Of Ensuite Rooms | 25 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,572.00 |
| Nursing Fees From / Price Per Week | £1,572.00 |
| Respite Fees From / Price Per Week | £1,572.00 |
| Funding Types | |
|---|---|
| Local Authority | Sefton |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Restaurant
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| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Specialities |
Events
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Westcliffe Manor offer a wide range of hobby and special interest activities for the enjoyment of our residents. During the warmer months activities extend out on to the decking and into the beautifully landscaped gardens where residents enjoy social gatherings as well as quiet, more leisurely pursuits. Whether watching a game of bowls, replenishing the bird feeders, reading the newspaper or enjoying a coffee in the sun, there is much to enjoy. When inside the residents enjoy fun events, themed mealtimes and evenings, learn more about alternative therapies and meditation, plus music and card games, there is always something of interest, should you wish to join in. Those who wish to enjoy some one to one time in their bedrooms, may, with a team member who is able to be companionable, ensuring that residents are happy, occupied and included in the life off the home. The home is also able to facilitate contact with friends and family. A family visitor pod has been installed so that friends and family can come and visit in a safe environment. We also have a chauffeur and daily newspapers are provided. Hair and beauty treatments are also available in our salon. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Shopping. |
21 Westcliffe Road
Southport
Merseyside
PR8 2BL
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 30th June 2023 |
| Last rated | 19th July 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 19th July 2021 |
Westcliffe Manor Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church, Synagogue. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Westcliffe Manor
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