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21 Westcliffe Road
Southport
Merseyside
PR8 2BL

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Care Type Care Home
Care Category Nursing | Respite
Availability Yes
Weekly Prices From £1,572.00
Regulator's Rating Good
Meet The Manager

Susan Rigg is The Registered Manager at Westcliffe Manor.

Westcliffe Manor was opened in in 2006 and since the opening, Sue has been the Home Manager. Her long service has ensured that this home has become well respected in and supported by the local community. She is known by many local Birkdale families and has ensured that those she cares for have always enjoyed the style of discreet care and attention that the home prides itself upon. In Sue's words 'Nothing is too much trouble for our residents'. From the standard of hospitality to the style of the bedrooms, attention to detail has been key to ensure the residents enjoy the best of everything. Sue and her team take a great deal of pleasure in ensuring that they continue to be 'the best in Birkdale', you only have to read the numerous thank you cards sent to Sue to know that this is what she achieves. Sue is more than happy to discuss her standards of nursing care, personal service and hospitality, should anyone wish to enquire.  

Susan Rigg

Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.

Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.

Our reputation is based upon the delivery of discreet care and nursing care. Our discerning customers are very often those who have lived very locally to us for many years and have often had previous family associations with us here at Westcliffe Manor. Families come back to us for support, time and time again. It is always a pleasure to meet the families we know and those who come to us for the first time. 


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Tour of Westcliffe Manor
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Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, End of Life, Palliative, Personal care, Rehabilitation, Support for Couples.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Diabetes, Heart Disease, Pain Management, Stroke.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are complying with all government guidelines around safe visiting protocols to keep our residents and their families and friends safe. From testing to PPE, we have everything in place to ensure essential regular visits for all. 

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Our care home has WiFi in some of our residents’ rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

LGBTQ Welcome
Yes
Our Building and Facilities

Westcliffe Manor is proud to offer 5-star dining both to residents and visitors. Westcliffe Manor’s in-house chef will cater for all dietary requirements, choosing from an A La Carte menu and all meals are cooked from fresh produce. Private dining for special occasions and visitor dining are also available. Westcliffe Manor has a library, computer access with wireless broadband, and a chauffeur service.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Rooms are decorated with taste and quality soft furnishings and furniture. Each room has been designed to ensure that residents enjoy comfort and practicality.


About Our Rooms
Number Of Rooms 30
Number Of Ensuite Rooms 25

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Internet Access, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,572.00
Nursing Fees From / Price Per Week £1,572.00
Respite Fees From / Price Per Week £1,572.00

Funding Types
Local Authority Sefton
Region North West
We Accept Self-Funding Clients Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Specialities Pink tick icon Events
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Bistro.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Westcliffe Manor offer a wide range of hobby and special interest activities for the enjoyment of our residents. During the warmer months activities extend out on to the decking and into the beautifully landscaped gardens where residents enjoy social gatherings as well as quiet, more leisurely pursuits. Whether watching a game of bowls, replenishing the bird feeders, reading the newspaper or enjoying a coffee in the sun, there is much to enjoy.

When inside the residents enjoy fun events, themed mealtimes and evenings, learn more about alternative therapies and meditation, plus music and card games, there is always something of interest, should you wish to join in. 

Those who wish to enjoy some one to one time in their bedrooms, may, with a team member who is able to be companionable, ensuring that residents are happy, occupied and included in the life off the home. 

The home is also able to facilitate contact with friends and family. A family visitor pod has been installed so that friends and family can come and visit in a safe environment.

We also have a chauffeur and daily newspapers are provided. 

Hair and beauty treatments are also available in our salon.


Our Photos

Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Shopping.

21 Westcliffe Road
Southport
Merseyside
PR8 2BL

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 30th June 2023
Last rated 19th July 2023
Current Report

Westcliffe Manor Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Westcliffe Manor Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 19th July 2021
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Westcliffe Manor

Westcliffe Manor was given an overall rating of "Good" by the CQC in July 2023.
Westcliffe Manor provides Nursing and Respite care.
Westcliffe Manor has 30 rooms.
Prices for Westcliffe Manor start from £1,572.00 per week.
Westcliffe Manor is owned by Dovehaven Care Homes.
No. Westcliffe Manor does not offer Residential care.
Yes. Westcliffe Manor does offer Respite care.
No. Westcliffe Manor does not provide care for people with Dementia.
Westcliffe Manor accepts NHS Continuing Healthcare clients.
Susan Rigg is the manager of Westcliffe Manor.

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