Willett House
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10 Kemnal Road
Chislehurst
Kent
BR7 6LT
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,890.00 |
| Regulator's Rating | Good |
Meet The Manager
Uchenna Nwagbolu is Home Manager at Willett House.
I started my journey at Elmwood, as a Nurse in 2014. Over the years, I progressed to Senior Nurse and later took on the role of Clinical Lead. In May 2024, I proudly acquired the position of Home Manager at Willett House.
I’ve actively participated in various professional and learning programs, including level 5 Best Interest Assessments, DOLS, and Skills For Care’s Well Led Course. I find joy in understanding my residents needs and delivering personalised care. Witnessing hope and smiles on their faces is my ultimate reward. I’ve explored various career paths and observed the transition from paper-based documents to digital care planning tools.
At Willett House, our residents are at the heart of everything we do. Our Senior Management Team is exceptionally supportive and approachable. Working with our Care Home team brings immense satisfaction, knowing that I contribute to enhancing someone’s life and witnessing the smiles on our residents’ faces.
Our thoughtfully-designed, two-story haven caters to the distinct needs of our residents. Four intimate wings each feature their own lounge, dining area, accessible bathrooms, nursing office, and kitchenette. To further enhance our residents' experience, we've created a spacious ground-floor activities room, a salon and treatment room, and offer hairdressing and chiropody services, regular GP visits, and optical, dental, and oral hygiene services.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Emergency Care, End of Life, Independent Living, Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We Are regular testing, social distancing, Hand washing, PPE, regular training, consistent and thorough cleaning to keep our staff and residents safe. Staff are monitored and supervised to ensure they follow correct infection control procedures. We have two domestic staff thoroughly clean the home every day using approved chemicals. Home complete infection control audit quarterly and cleaning audit monthly. Cleaning staff complete daily checklist. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 55 |
| Our Building and Facilities |
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The layout of the two-storey building has been specially designed to serve the unique needs of our residents. It has four small wings, each with their own lounge, dining area, accessible bathrooms, nursing office and kitchenette. In addition, a large activities room is located on the ground floor. We also provide hairdressing and chiropody services, a salon and treatment room, regular GP visits and optical, dental and oral hygiene services. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Combined Heat & Power (CHP), Individual Heating Controls. |
| Description |
|---|
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Willet House provides residents with large, bright bedrooms, beautifully decorated. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 37 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Alarm, Internet Access, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Nursing Fees From / Price Per Week | £1,890.00 |
| Nursing Dementia Fees From / Price Per Week | £1,890.00 |
| Respite Fees From / Price Per Week | £1,890.00 |
| Funding Types | |
|---|---|
| Local Authority | Bromley |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
Our Activities Carers at Willett House are experienced care workers whose role it is to organise and run enjoyable and stimulating activities for residents across our homes. These activities can include anything from outings to entertainment and are an essential part of creating a rich life experience for our residents. |
| Activities At Home |
|---|
| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
| Our Pets |
|---|
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We cannot accommodate pets. |
| Can You Bring Your Pet |
|---|
| No |
10 Kemnal Road
Chislehurst
Kent
BR7 6LT
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 24th January 2022 |
| Last rated | 5th March 2020 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th January 2011 |
| Service Provider | Mission Care, BR1 3JH |
Willett House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Willett House
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