Windermere Grange Care Home

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Windermere Road
Middlesbrough
Cleveland
TS5 5DH

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Live Rating
4.77
Weekly Prices From £913.00
Regulator's Rating Good
Meet The Manager

Donna Jones is Care Home Manager at Windermere Grange Care Home.

"I would love to welcome you to Windermere Grange and give you the chance to meet our wonderful team and take a look around our residents' beautiful home which we are very proud of.


"Please drop in for a chat over a cup of tea and our delicious homemade cakes. We will be delighted to answer your questions and explain the exceptional support we offer to all our residents."

Donna Jones

Welcome to Windermere Grange

Windermere Grange Care Home is ideally situated in the quiet residential area of Linthorpe on the outskirts of Middlesbrough. Lying just off the A19 it also provides easy access to Darlington, Stockton, Redcar and Cleveland.

The home is purpose-built offering spacious accommodation with beautifully decorated rooms in homely surroundings with relaxing gardens.


Windermere Grange Care Home aims to ensure that our residents enjoy a happy, comfortable and safe environment where independence and personal needs are always considered by compassionate and highly trained staff.

View our amazing home by using this link to our 360 Video Tour


Windermere Grange Care Home Windermere Grange Care Home 01642 815594 Windermere Road, Middlesbrough, Cleveland, TS5 5DH
Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, Emergency Care, End of Life, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Aids, Bariatric care, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Korsakoff, Pain Management, Parkinson's Disease, Schizophrenia, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Preventing and reducing the transmission of infectious diseases is essential to ensuring people stay healthy. People who have contact with social care should have confidence in the cleanliness and hygiene of all services provided. St Martins Care are committed to delivering high infection, prevention and control standards through all aspects of service delivery and adhere to the regulations of public and environmental health and local health protection services.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Shielding The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
40

LGBTQ Welcome
Yes
Contract
Contract for the provision of care services v.1 (Sept 18) LB.pdf
Our Building and Facilities

Windermere Grange Care Home offers a range of services and facilities to its residents such as:

  • Beautifully presented gardens.
  • Spacious dining room with the facilities for families to make their own refreshments.
  • Lift access to all floors.
  • Comfortable communal lounges with space to chat to friends or more privately with family.
  • Hairdressing, chiropody, eye tests and dental care (at an additional charge).

    Is Our Home Purpose Built
    Yes

    The Year Our Home Was Built
    1 Jan 2007

    How Many Floors We Have
    2

    Who Owns Our Building
    Private

    Communal Rooms
    Bar / Pub, Dining Rooms, Sitting Rooms, TV Lounges.

    What Else Do We Provide
    Assisted Bathroom, Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Lift, Optician, Physiotherapy, Smoking Area.

    Our Garden
    Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

    How 'Smart' Are We?
    Biomass Heating, Electronic Visitor Register, Individual Heating Controls.

    Brochures
    St Martins Care - General Brochure v2 (final).pdf

    Our Photos

    Description

    Windermere Grange Care Home boats a range of beautifully furnished ensuite bedrooms that all come equipped with a TV, Telephone point and Unlimited free Wi-Fi internet access.


    About Our Rooms
    Number Of Rooms 64
    Number Of Ensuite Rooms 64
    We offer these types of ensuite rooms: WC and Basin.

    Type Of Room
    Shared Room, Single Room.

    Room Features
    Balcony, Furnished, Garden View, Step Free Access.

    Room Facilities
    Alarm, Internet Access, Wifi.

    Our Photos
    Weekly Fees Start From Fee
    Residential Fees From / Price Per Week £913.00
    Residential Dementia Fees From / Price Per Week £946.00
    Respite Fees From / Price Per Week £913.00

    Funding Types
    Local Authority Middlesbrough
    Region North East
    We Accept Self-Funding Clients Yes
    We Accept Local Authority Funding Yes
    We Accept NHS Continuing Healthcare Yes

    Choice Dining Logo

    Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

    To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

    Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
    Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
    Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
    Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
    Our Photos

    The preparation, nutritional value and presentation of food.

    Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


    Pink tick icon Individual dietary needs are person centred.


    Pink tick icon Meals reflect the nutritional needs of the residents.


    Pink tick icon Our menu is balanced.

    Pink tick icon Snacks are provided for residents that require texture-modified food.


    Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

    Pink tick icon A la Carte


    Pink tick icon Hot Trolley


    Pink tick icon Room Service

    A critical component for good health.

    Rating badge

    Pink tick icon 5 Star Rated by UK Food Standards.


    Pink tick icon Hand hygiene for both residents and staff.


    Pink tick icon We are following best practice including NICE guidelines as a standard.

    Pink tick icon We are conducting internal and/or 3rd party food safety audits.

    Pink tick icon We have allergen management policies in place.

    A freedom to eat the food you want, when you want it.

    Pink tick icon A Private Dining room is bookable for residents and their families.


    Pink tick icon Families are invited for meals [Covid permitting].


    Pink tick icon Residents dining in their own room have the same food options as elsewhere.


    Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


    Pink tick icon Residents have access to Dining Room.


    Pink tick icon Residents have the option of dining in their own room.


    Pink tick icon Staff also dine themselves with the residents they support.


    Pink tick icon Staff sit with the residents they support when they dine.

    Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


    Pink tick icon Residents have access to a flexible meal service beyond defined times.

    Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


    Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


    Pink tick icon There is a weekly menu.


    Pink tick icon We offer catering for special events.

    Pink tick icon Residents are involved in the creation of the menu.

    Pink tick icon The best interest choices are made for residents unable to make their own choices.

    Understanding the wants and requirements of every individual be it cultural, religious or dietary.

    Pink tick icon Halal food can be served.


    Pink tick icon Kosher food can be served.

    Pink tick icon Gluten-free food can be served.


    Pink tick icon Vegan food can be served.


    Pink tick icon Vegetarian food can be served.


    Pink tick icon We can support people with Diabetes.

    Delivering a respectful and quality service.

    Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

    Pink tick icon Tables are well laid.


    Pink tick icon We have food theme days/nights.

    Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

    Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


    Pink tick icon We promote an inclusive dining experience.

    Pink tick icon There are no unnecessary disruptions during mealtimes.

    Being environmentally and socially responsible and thoughtful.

    Pink tick icon We correctly dispose of our waste.


    Pink tick icon We have a waste management system.

    Pink tick icon We use locally sourced and locally grown or reared food.


    Pink tick icon We use organically grown food.

    Pink tick icon Our energy usage is well maintained.

    Activities Are So Important

    Windermere Grange is the place to be when there is a celebration to be had! We love organising events, fundraisers and having a good old-fashioned party!

    Residents are encouraged to fully participate inside and outside of the home and the local community are always present at our year-round events including Winter Wonderland, Halloween disco and Easter fayre. We even have a ‘pub’ onsite if you fancy a tipple.


    We believe that we should support you to live the way that is important to you. We encourage and promote a range of activities from a cuppa and a chat, a pint and the match, exercise to music, enjoying the soaps, to visiting the local community and everything in between.


    Our Photos

    Activities At Home
    1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

    Activities Outside Our Home
    Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
    go green logo

    The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

    The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

    The operation, maintenance, and repair of a property

    safe-tick Do you use LED light bulbs? Partial
    safe-tick Are your windows double glazed? Yes
    safe-tick Is your boiler less than 15 years old? Yes
    safe-tick Do you have an EPC rating? Yes
    safe-tick Do you use eco-friendly cleaning products? Yes

    The sourcing of goods and the landfill/recycling journey

    safe-tick Do you monitor your waste? Yes
    safe-tick Do you train your team on recycling practices? Yes
    safe-tick Do you have systems for recycling throughout the home? Partial

    Energy reduction and renewable energy usage

    safe-tick Do you measure your energy consumption? Yes
    safe-tick Is your boiler less than 15 years old? Yes
    safe-tick Do you have a biomass boiler? Yes

    Using digital rather than paper based processes

    safe-tick Do you use digital payslips? Yes
    safe-tick Do you use online rotas? Yes
    safe-tick Do you use digital care plans? Yes
    Our Pets

    Please discuss with our home manager


    Can You Bring Your Pet
    Yes

    How We Help With Your Pet
    Feeding, Sanitation, Walking.

    We Welcome
    Birds, Cats, Dogs.

    Windermere Road
    Middlesbrough
    Cleveland
    TS5 5DH

    Regulator: CQC

    Current Ratings
    Overall Good
    Safe Good
    Well Led Good
    Caring Good
    Responsive Requires Improvement
    Effective Good
    Inspection Reports
    Last inspected 18th January 2024
    Last rated 24th February 2024
    Current Report

    Windermere Grange Care Home Care Home - Care Quality Commission (cqc.org.uk)

    Historic Reports

    Windermere Grange Care Home Care Home - Care Quality Commission (cqc.org.uk)

    Registration Date 24th January 2011
    Service Provider St. Martin's Care Limited, NE23 7RZ
    Transport
    Bus Stop nearby, Car Park, Car Park on-site.

    Places of Worship
    Anglican Church, Catholic Church, Gurdwara Temple, Methodist Church, Mosque.

    Nearby Services
    Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery.

    Frequently asked questions about Windermere Grange Care Home

    Windermere Grange Care Home was given an overall rating of "Good" by the CQC in February 2024.
    Windermere Grange Care Home provides Residential, Dementia and Respite care.
    Windermere Grange Care Home has 64 rooms.
    Prices for Windermere Grange Care Home start from £913.00 per week.
    Windermere Grange Care Home is owned by St. Martin's Care Limited.
    Yes. Windermere Grange Care Home does offer Residential care.
    Yes. Windermere Grange Care Home does offer Respite care.
    Yes. Windermere Grange Care Home does provide care for people with Dementia.
    Windermere Grange Care Home comes under Middlesbrough.
    Windermere Grange Care Home accepts Local Authority clients.
    Windermere Grange Care Home accepts NHS Continuing Healthcare clients.
    Donna Jones is the manager of Windermere Grange Care Home.

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