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Brooke Gardens
The Street
Norwich
Norfolk
NR15 1JH

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Regulator's Rating Requires Improvement
Meet The Manager

Alison Lake is Manager at Brooke House.

"I began my journey with Kingsley over ten years ago. I progressed through the company and have recently become the home's manager. Hard work pays off, and I am proud to be the manager. Brooke is a beautiful home set in beautiful surroundings. The home has a calm and relaxing atmosphere, and the staff provide excellent care in a person-centred manner.

Out of work, I enjoy spending time with my family and going for walks."

Alison Lake

Enjoy the highest-quality residential and specialist respite care at Brooke House, located in the peaceful village of Brooke between Norwich and Bungay.

Brooke House, built as the stately family home of Eric Mackintosh, son of the founder of the Mackintosh chocolate empire, has four acres of scenic gardens offering spectacular views of the south Norfolk countryside.


The home has a warm and friendly atmosphere and is well-appointed with private rooms, suites, spacious, pleasant common areas, dining rooms, and lounges. It has been carefully and tastefully modernised to provide exceptional care in a genuinely homely environment.

Use this form to schedule a visit to learn more about life in this warm and welcoming South Norfolk care home.


Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
40

Our Building and Facilities

Within Brooke House, you will see many decorated hallways with interesting items hanging on the walls. This helps spark memories and good emotions for those with dementia and encourages conversation between residents. You may also see signs to direct the residents to rooms and bathrooms to help prevent them from becoming lost or confused.

Use this ' book a visit ' form to find out more about how Brooke House could benefit you or your loved one.


Is Our Home Purpose Built
No

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Wheelchair Friendly Access.

Our Photos

Description

Brooke House can accommodate up to 35 people requiring residential or specialist dementia care. The central accommodation offers 19 spacious single rooms and one double room, all with en-suite facilities.

Brooke House also offers a purpose-built specialised dementia care unit called Brookefield. The 'Brookefield' wing has 14 ground-floor rooms, which have additional specialist features for residents who need a little extra help and support.


About Our Rooms
Number Of Rooms 35
Number Of Ensuite Rooms 34

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos
Funding Types
Local Authority Norfolk
Region East
We Accept Self-Funding Clients Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

A freedom to eat the food you want, when you want it.

Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Our goal at Brooke House care home is for all our residents to feel relaxed and happy. We understand that everyone is unique, so we assess each resident individually and organise activities around them, allowing them to choose whether to join in or not. We have moved away from a scheduled programme of activities and instead have many meaningful mini-activities throughout the day. These are based on individuals’ likes and are used to enhance well-being.

Our residents enjoy all kinds of activities, from baking and painting to flower arranging and gardening, and they always look forward to entertainers' visits. We love to invite people from the local community into our home for events such as our summer barbecue and our memorable craft fair.



We support our residents in maintaining their independence as much as possible and thus embrace and encourage ways for them to achieve this. Why not book a visit and assess life at this charming South Norfolk care home for yourself?


Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Reminiscence, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.

Brooke Gardens
The Street
Norwich
Norfolk
NR15 1JH

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 4th May 2023
Last rated 9th June 2023
Current Report

Brooke House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Brooke House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 19th January 2011
Service Provider Regal Healthcare Properties Limited, NR32 1QS
Transport
Bus Stop nearby, Car Park.

Places of Worship
Anglican Church.

Nearby Services
Church, Pub, Restaurant, Shops.

Frequently asked questions about Brooke House

Brooke House was given an overall rating of "Requires Improvement" by the CQC in June 2023.
Brooke House provides Residential, Dementia and Respite care.
Brooke House has 35 rooms.
Brooke House is owned by Kingsley Healthcare.
Yes. Brooke House does offer Residential care.
Yes. Brooke House does offer Respite care.
Yes. Brooke House does provide care for people with Dementia.
Alison Lake is the manager of Brooke House.

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