Brooke House
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Brooke Gardens
The Street
Norwich
Norfolk
NR15 1JH
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Chantelle McCabe is Manager at Brooke House.
Brooke House, built as the stately family home of Eric Mackintosh, son of the founder of the Mackintosh chocolate empire, has four acres of scenic gardens offering spectacular views of the south Norfolk countryside.
Enjoy the highest quality residential and specialist respite care in the peaceful village setting of Brooke between Norwich and Bungay.
The home provides a warm and friendly atmosphere yet is very well appointed with private rooms, suites, spacious pleasant common areas, dining rooms and lounges. The home has been carefully and tastefully modernised to provide exceptional care in a truly homely environment.
Our goal is for all our residents to feel relaxed and happy at Brooke House. We understand that everyone is unique, which is why we assess each resident individually and organise activities around them, allowing them to choose whether to join in or not. We have moved right away from a scheduled programme of activities and have many individual meaningful mini-activities taking place throughout the day. These are based upon individuals’ likes and are used to enhance well-being.
We support our residents in maintaining their independence as much as possible, and thus embrace and encourage ways in which they can achieve this.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Daily Respite Care, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
|
We are working within the government guidelines to help protect our staff and clients. |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 40 |
| Our Building and Facilities |
|---|
|
The home caters for up to 35 people requiring both residential or specialist dementia care. The main accommodation offers 19 spacious single rooms and one double, all with en-suite facilities, and Brooke House also offers a purpose-built specialised dementia care unit called ‘Brookefield’. There are 14 ground floor rooms in the Brookefield wing, which have additional specialist features for residents who need a little extra help and support. Within the home you will see many decorated hallways with interesting items hung on the walls. This helps spark memories and good emotions for those with dementia, also encouraging conversation between residents. You may see signs to direct the residents to rooms and bathrooms to help prevent them becoming lost or confused. |
| Is Our Home Purpose Built |
|---|
| No |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Lift, Minibus. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
|---|
|
The home provides a warm and friendly atmosphere yet is very well appointed with private rooms, suites, spacious pleasant common areas, dining rooms and lounges. The home has been carefully and tastefully modernised to provide exceptional care in a truly homely environment. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 35 |
| Number Of Ensuite Rooms | 34 |
| Type Of Room |
|---|
| Double Room, Single Room. |
| Room Features |
|---|
| Furnished, Unfurnished. |
| Room Facilities |
|---|
| Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Our Photos |
|---|
|
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
Our goal is for all our residents to feel relaxed and happy at Brooke House. We understand that everyone is unique, which is why we assess each resident individually and organise activities around them, allowing them to choose whether to join in or not. We have moved right away from a scheduled programme of activities and have many individual meaningful mini-activities taking place throughout the day. These are based upon individuals’ likes and are used to enhance well-being. We support our residents in maintaining their independence as much as possible, and thus embrace and encourage ways in which they can achieve this. Our residents enjoy all kinds of activities, from baking and painting to flower arranging and gardening, and they always look forward to visits by entertainers. Our gardens are a delight at any time of the year. We love to invite people from the local community into our home for events such as our summer barbecue and our memorable craft fair. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Shopping. |
Brooke Gardens
The Street
Norwich
Norfolk
NR15 1JH
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 4th May 2023 |
| Last rated | 9th June 2023 |
| Reports | |
| Registration Date | 19th January 2011 |
| Service Provider | Regal Healthcare Properties Limited, NR32 1QS |
9th June 2023 | Transport |
|---|
| Bus Stop nearby, Car Park. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Church, Pub, Restaurant, Shops. |
Frequently asked questions about Brooke House
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