Arbory Residential Home
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London Road
Andover Down
Andover
Hampshire
SP11 6LR
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,000.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Charles Leonard is The Manager at Arbory Residential Home.
Arbory Residential Home is located in the heart of rolling English countryside in Hampshire. Home to 60 full-time residents, the bespoke environment is tailored to ensure that our residents can live life to the full.
Coate Water Care operate electronic care planning and medication administration systems. This gives relatives peace of mind that everything is being managed as it should be and that care planning and care delivery achieve the highest possible standards.
Coate Water Care invest heavily in staff training and development. We encourage and support staff to progress within the company. We achieved National Care Association “Member of the Year” in 2019, partly due to our staff training and development programmes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Bariatric care, Cancer, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 21 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Arbory is a ‘home’ where we would be happy for our own loved ones to live. In recent years, the buildings and gardens have received a makeover with the evolving needs and abilities of our residents in mind, and at Coate Water Care we know that being the best demands a commitment to ongoing improvement. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls, Reduce Plastic Use. |
| Our Photos |
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| Description |
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The home is set across two buildings, the Lodge and Court which surround a communal courtyard. Both Lodge and Court have ample communal space and small seating areas offering a quieter environment. Both also have dining facilities, with kitchenettes to support drink making and snacks. All bedrooms are decorated to a high standard, with some benefitting from en-suite facilities. Bathing and shower facilities are available throughout The home uses an electronic care planning and medication administration facility, which supports good management and record keeping Arbory enjoys extensive grounds which residents can access at any time. There is a car on site for residents who are budding engineers, car washers or just enjoy sitting out and recalling their time as drivers. The home has ample secure car parking |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 47 |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Freeview TV, Internet Access, Secure Access, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,000.00 |
| Residential Dementia Fees From / Price Per Week | £1,000.00 |
| Respite Fees From / Price Per Week | £1,000.00 |
| Funding Types | |
|---|---|
| Local Authority | Hampshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Arbory’s full-time Activities Coordinator leads a stimulating programme of events tailored to the capabilities and preferences of each individual resident. Every morning our staff get the residents moving using seated physical activities and through the day residents can participate in musical bingo, gardening, baking, flower-arranging and needlework, whilst professional musicians or scheduled film nights provide light entertainment. Outings are an important part of the activities programme and our wheelchair-friendly minibus means that no-one is left at home, whether it’s for a picnic around the lake, a visit to the garden centre or a meal at the local pub. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
| Our Pets |
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We can support residents wishing to bring pets into the home. Further details are available within the home |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
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| Cats, Dogs, Others (subject to review). |
London Road
Andover Down
Andover
Hampshire
SP11 6LR
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 23rd August 2023 |
| Last rated | 14th October 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 25th November 2010 |
| Service Provider | Coate Water Care (Arbory) Limited, SN3 4YF |
Arbory Residential Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site. |
| Places of Worship |
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| Methodist Church. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Arbory Residential Home
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