Arbrook House Care Home
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36 Copsem Lane
Esher
Surrey
KT10 9HE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Respite |
| Availability | Yes |
| Weekly Prices From | £1,650.00 |
| Regulator's Rating | Outstanding |
Meet The Manager
Jonathan May is Home Manager at Arbrook House Care Home.
I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.
‘Outstanding’ care in a beautiful setting near Esher
Arbrook House has been awarded the CQC’s highest rating for its exceptionally high standards of personalised care. We welcome individuals needing residential or nursing care.A truly person-centred approach to care
Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake. And the care we offer is just as special. We get to know each resident personally, so we can provide care tailored just for them.Great places to socialise, enjoy an activity or have quiet time
Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation. |
| Disability Support | Bed Bound, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Parkinson's Disease. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake. Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Library, Sitting Rooms. |
| What Else Do We Provide |
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| Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Physiotherapy. |
| Our Garden |
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| Communal Garden, Pond or Lake, Scenic Views, Seating, Sensory Garden. |
| Brochures |
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| ARB_Arbrook House.pdf |
| Our Photos |
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| Description |
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Beautiful, individual bedrooms The CQC report praised the way, 'people's rooms were personalised and individual. Rooms had adapted en-suite shower rooms. Special beds and pressure relieving mattresses were in place for those who needed them'. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 44 |
| Number Of Ensuite Rooms | 44 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
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| Furnished, Unfurnished. |
| Room Facilities |
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| Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,650.00 |
| Nursing Fees From / Price Per Week | £1,900.00 |
| Respite Fees From / Price Per Week | £1,815.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
Lounge/Diner
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|---|---|
| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
Great places to socialise, enjoy an activity or have quiet time Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory. |
| Our Photos |
|---|
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Gardening, Music Entertainment, Pet Therapy, Quiz Games, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
36 Copsem Lane
Esher
Surrey
KT10 9HE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 9th January 2019 |
| Last rated | 26th February 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 15th November 2010 |
| Service Provider | Bupa Care Homes (BNH) Limited, LS5 3BF |
Arbrook House Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
|---|
| Chemist, Park, Restaurant, Shops. |
Frequently asked questions about Arbrook House Care Home
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