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Nevin Road
Blacon
Chester
Cheshire
CH1 5RP

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Inadequate
Meet The Manager

Laura Blythe is Manager at Willows Care Home.

Established in 1994 and experts in dementia care, the Willows is a family run care home located in Blacon, a residential area in the City of Chester. The motto of the home is “Care with Dignity”. The staff at the home pride themselves in consistently maintaining this excellent standard. It drives every aspect of our approach to meet the everyday needs of the people that we care for.

The Willows offers permanent Residential, Nursing and Dementia Care services. Respite care is available for people who need a period of recuperation, or to allow whoever is usually providing care to take a break.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Minimum Age
65

Our Building and Facilities

The building and grounds are fully wheelchair accessible. There are 73 bedrooms, five lounges, a dining room, two conservatories and a sensory room. All bathrooms are purpose built and designed to facilitate everybody’s transfer and mobility needs.

Temperatures throughout the building are carefully managed to ensure the correct levels for all who live here to ensure their comfort 24 hours a day 7 days a week.

A range of equipment is available to enhance and facilitate daily living, with all rooms used by people having a nurse-call system. To the outside there are courtyards for residents to use and enjoy sunshine and fresh air.

The decoration and maintenance programme ensures a pleasant surroundings for people to live in. To support this environment the housekeeping team will service the rooms on a daily basis and keep everywhere spotlessly clean with pleasant aromas.


Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Lift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access.

Our Photos

About Our Rooms
Number Of Rooms 73

Type Of Room
Single Room.

Room Features
Furnished, Step Free Access.

Room Facilities
Internet Access, Wifi.

Our Photos
Funding Types
Local Authority Cheshire West and Chester
Region North West
We Accept Self-Funding Clients Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

A freedom to eat the food you want, when you want it.

Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

The important contribution that group and individual activities can make in creating a stimulating and enjoyable living environment is appreciated at the Willows.

We believe it essential to engage people and involve them in creating and developing activities and interests. A wide ranging choice of one-to-one and group activities have been established which is aimed at encouraging active and social lives.

Our Activity Co-ordinator facilitates a variety of indoor and outdoor activities including painting & crafts, chats, dominoes, playing cards & memory games, hairdressing & beauty sessions, television & films, singsongs, reminiscence & nostalgia sessions and quizzes. in addition entertainers are booked regularly to perform. Time is also spent with people who benefit from activities just on a one to one basis or where they have a unique interest or hobby.


Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Pet Therapy, Reminiscence, Singing, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

Nevin Road
Blacon
Chester
Cheshire
CH1 5RP

Regulator: CQC

Current Ratings
Overall Inadequate
Safe Requires Improvement
Well Led Inadequate
Caring Requires Improvement
Responsive Inadequate
Effective Requires Improvement
Inspection Reports
Last inspected 19th October 2023
Last rated 10th February 2024
Current Report

Willows Care Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Willows Care Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 18th January 2011
Service Provider Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain, WN1 2DN
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Cathedral.

Nearby Services
Church, Golf Club, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about Willows Care Home

Willows Care Home was given an overall rating of "Inadequate" by the CQC in February 2024.
Willows Care Home provides Residential, Nursing, Dementia and Respite care.
Willows Care Home has 73 rooms.
Willows Care Home is owned by Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain.
Yes. Willows Care Home does offer Residential care.
Yes. Willows Care Home does offer Respite care.
Yes. Willows Care Home does provide care for people with Dementia.
Willows Care Home comes under Cheshire West and Chester.
Laura Blythe is the manager of Willows Care Home.

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