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Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,300.00
Regulator's Rating Good
Meet The Manager

Tracey Jane Axten is General Manager at Queensway House.

Queensway House Care Home in Hemel Hempstead offers first-class residential, nursing, dementia and respite care for residents over 65.

Queensway House is located near major shopping centres and transport hubs. The home benefits from substantial grounds that are often used for outdoor activities. Each resident enjoys unique, personalised care built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Visit Queensway House, and you’ll find many facilities, including hairdressing, chiropody, dental/eye care, and a host of social activities to keep our residents busy. Of course, the best way to see the superb care and wonderful facilities we offer is to visit for yourself, meet our care team and see why we believe that Queensway House is uniquely placed to deliver graceful, caring living. 

To us, every resident is an individual. Each has his or her own life story, likes, dislikes, and way of living. All of our residents enjoy their own care plan tailored specifically for them. This allows us to build their care around their preferences, lifestyles, and routines. It’s all part of our philosophy to see the person for who they are, not masked by age or condition. This genuinely caring, person-centred approach drives everything we do.


Meet Our Care Home Manager
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Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Heart Disease, Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Gold Care Homes remains committed to ensuring all of our residents, loved ones, and hardworking members of staff are protected against the COVID-19 pandemic. All Gold Care Homes’ homes completed their second round of vaccinations. Our care homes have now begun the process of offering the booster vaccine to all residents.

The legislation makes vaccination mandatory for anyone who works in a care home, whatever their role. All care home residents will now be required to nominate up to 3 visitors who can enter the care home for regular visits. Visits must still be pre-booked, and visitors must test negative for COVID-19 at the start of the visit.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

WE have a weather proof pod with intercom to have window visits for our guests to see their love ones.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

No, our care does not have WiFi in residents’ rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
Resident Agreement (Updated April 2019).doc
Our Building and Facilities

Queensway House Care Home is registered to provide accommodation and nursing care for up to 80 residents.


Nestled in the bustling heart of Hemel Hempstead, it isn’t just a care home—it’s a haven where every corner is crafted with love and every moment is tailored for joy. Just a stone’s throw from shopping delights and transport conveniences, our residents find solace in our expansive grounds, cinematic escapes, and tranquil meditation spots.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Chiropodist, Cinema, Coffee Shop, Dentist, Hairdressers, Minibus, Optician.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

Our Photos

Description

Rooms at Queensway House vary in style and facilities, but the majority offer en-suite facilities, views of our landscaped gardens, TVs, and telephone points. We have a selection of single and double-sized rooms with modern bedroom furniture and welcome toiletries upon arrival.


About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 78

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Internet Access, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,300.00
Nursing Fees From / Price Per Week £1,400.00
Residential Dementia Fees From / Price Per Week £1,300.00
Nursing Dementia Fees From / Price Per Week £1,500.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining
Dining Styles Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Our Activities Coordinators at Queensway House play a fundamental part in delivering our mission of enhancing the lives of our residents by creating a hugely varied programme for everyone to participate in. We believe independent activity, hobbies, and day-to-day chores boost self-confidence. By taking the time to understand each resident's capabilities, we can build a personalised activity plan.

We aim to create a programme that encourages as much interaction and enjoyment as possible.  As you’d expect, most activities are indoors. However, we make the most of our lovely outdoor patio areas and landscaped gardens when the weather permits. 

We regularly arrange local and national trips to popular attractions. Use this simple online contact form to learn more about daily life in this highly-rated Hemel Hempstead care home.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Music Entertainment, Painting, Pet Therapy, Quiz Games, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Can You Bring Your Pet
Yes

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Birds, Cats, Dogs, Rabbits.

Our Pet Policy
No 122 - Pets Within The Home.pdf

Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 15th October 2021
Last rated 2nd December 2021
Current Report

Queensway House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Queensway House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 8th May 2017
Service Provider GCH (Hertfordshire) Ltd, UB10 0JH
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Queensway House

Queensway House was given an overall rating of "Good" by the CQC in December 2021.
Queensway House provides Residential, Nursing, Dementia and Respite care.
Queensway House has 80 rooms.
Prices for Queensway House start from £1,300.00 per week.
Queensway House is owned by Gold Care Homes.
Yes. Queensway House does offer Residential care.
Yes. Queensway House does offer Respite care.
Yes. Queensway House does provide care for people with Dementia.
Queensway House comes under Hertfordshire.
Queensway House accepts Local Authority clients.
Queensway House accepts NHS Continuing Healthcare clients.
Tracey Jane Axten is the manager of Queensway House.

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