Brooklands Care Home
Book a Visit
Costessey Lane
Drayton
Norwich
Norfolk
NR8 6HB
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Helen Jackson is Home Manager at Brooklands Care Home.
Helen is an experienced home manager and qualified nurse, having spent more than 16 years in the care sector. After qualifying as a nurse in the Queen Alexander Royal Army Nursing Corp, Helen worked for the NHS for a number of years before discovering her passion for social care.
Before joining our Brooklands team, Helen gained a wealth of care management experience in senior roles, including deputy matron, head of care, and home manager in two local nursing homes. She is an active member of the Health and Social Care teams in the East of England, including acting as chair for the East of England Social Care Nursing Advisory Council.
Helen said about Brooklands: “It is such a privilege to be part of our Brooklands family and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”
The award-winning Brooklands Care Home in Drayton, Norwich, provides high-quality residential, nursing, and dementia care with warmth and compassion. Everyone at Brooklands works together to provide the loving, person-centred care that residents and their families deserve. Our skilled team focuses on understanding who each individual is and their medical and physical needs to enable our residents to live fulfilled and meaningful lives.
Through a reassuring touch of the hand or a light embrace, we provide comfort and a sense of safety day and night. We care for our cherished residents while gently encouraging them to build confidence and independence wherever possible.
Our friendly team receives comprehensive training, continuous professional development and support throughout the year. Families know their loved ones are being cared for by a trusted and reputable provider, with love and compassion at the forefront of all we do.
Why not book a visit and learn more about this warm and welcoming Drayton care home?
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care, Physiotherapy, Reablement. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Diabetes, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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In addition to offering the highest level of quality care, Brooklands Care Home has exceptional facilities that make life enjoyable and engaging for all residents, whatever their hobbies and personal preferences. Each floor has a bright and spacious lounge decorated to a high standard, where residents can relax and socialise. Charlie, the cat, can often be found here, too! Our library corner has a collection of paperbacks and audiobooks for residents to enjoy. It’s also a nice, quiet space for those who wish to sit and relax. The garden at Brooklands Care Home boasts accessible planters, comfortable seating, a safe enclosed area, and stunning views across the Norfolk countryside. Find out more about this country retreat and use this simple form to arrange a visit. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Library, Lift, Minibus, Smoking Area. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Each of our 70 comfortable bedrooms at Brooklands Care Home has ensuite facilities. They are as individual as our residents and can be personalised with small items of furniture, photographs, and belongings, ensuring they feel familiar and homely. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 70 |
| Number Of Ensuite Rooms | 70 |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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At Brooklands Care Home, our residents’ ongoing health and well-being are extremely important to us. We recognise that staying active, both mentally and physically, while maintaining a sense of purpose and meaning is key to individuals’ happiness, contentment, and joy. In partnership with our residents and those closest to them, our dedicated lifestyle team develops a varied programme of meaningful activities, events, and celebrations that are personalised to individuals’ likes, dislikes, abilities, care needs, aspirations, and dreams for the future. This can range from joining our groups, including the book club, sewing and knitting club, and cinema club. We also have a swimming club, which takes place at the local Mann Green Country Park. We hold regular pamper sessions and exercise classes within our home, including Zumba, dancing, yoga, and Thai Chi. There are always games on the go for our residents to play, whether it’s carpet boules, musical bingo, or a quiz. We also arrange for a variety of entertainers to visit Brooklands, including singers, magicians, impressionists, therapy animals, ballroom dancers, and belly dancers—safe to say, there is never a dull moment here! Our whole team supports our residents in rekindling interests and hobbies while also gently encouraging them to try new things they might enjoy, either as part of a group of friends, on a 1-2-1 basis, or in their own room, if they prefer. Use this simple online form to find out more or to book a visit to this vibrant and welcoming Norwich care home. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
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Visitors are welcome to bring well-behaved pets to visit and we also regularly welcome visits from a range of pets and animals as part of our activities. |
| Can You Bring Your Pet |
|---|
| No |
Costessey Lane
Drayton
Norwich
Norfolk
NR8 6HB
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 17th November 2022 |
| Last rated | 7th December 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 10th October 2011 |
| Service Provider | London & West Investments Limited, SW19 4DW |
Brooklands Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
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| Park, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Brooklands Care Home
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