Florence House
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Porthill Bank
Porthill
Newcastle Under Lyme
Staffordshire
ST5 0AE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £700.00 |
| Regulator's Rating | Good |
Meet The Manager
Julie Peksen is Manager at Florence House.
Julie started her career in retail and moved into the Health and Social Care sector where she has worked for over 25 years. Julie initially supported people with Learning Disabilities then moved in a resettlement service working with people who have more complex needs including physical and learning disabilities, She worked her way to become senior and then got a position as manager supporting people within community care services where she managed 3 different services at the same time.
Julie has an open door policy with a leadership style of nurturing and supporting staff to extend skills and knowledge but also support personal growth. Julie empowers staff, relatives and residents to access what they need and adapts services to meet changing needs and aspirations of all.
Our care home is known for providing high quality care for all residents, concerning illnesses such as (residential) dementia. Florence House can also offer residential care, short-stay (respite) care, and day care for the elderly . Our care home is also a home that emphasises comfort, serving the wider community within Staffordshire for many years.
All our 36 bedrooms, living rooms and other communal rooms have been refurbished to a high standard. Florence House residents have their own personal salon within the building, with expertly trained hairdressers on site weekly. All our lovely bedrooms have wall mounted flat screen TV DVDs. Expert carers are always available, 24 hours a day, 7 days a week; sometimes carers or family members need a break, and we are happy to accommodate short stay residents which is ideal when a carer is unavailable such as over a holiday period. Florence House care home’s relatively small size and highly trained staff helps to create a friendly little community - Its the ideal place when you have been looking for 'a care home near me'. Each resident is given a tailor-made Personal Care Plan which maximises comfort and happiness within Florence House.
With experience, professionalism, and quality staff, we’re here and ready to look after you or a loved one.
You can find Florence House Care Home in Porthill, Newcastle-under-Lyme, in Staffordshire.
A Care Home in Staffordshire That Goes The Extra Mile
In Florence House, we simply don’t just provide a building for retired residents and residents experiencing dementia. We highly value the time spent by residents within one of our facilities, and always look to care for our residents physical and mental well being.
With this, we encourage our residents to stay active - participate in various in-house events, be social and boost their well-being during their stay with us. We have several activities that are led by our expert care staff, and also have a range of amenities that they can enjoy at our Staffordshire care home.
Additional features in each resident’s bedroom
In our 36 bedrooms, we have a variety of features for the comfort of our residents. These amenities include wall-mounted flat-screen TVs, soft and high-quality mattresses and consistent care for cleanliness in each room.
Outdoor Activities
Activities such as walks, trips to local amenities and sightseeing to attractions like Llandudno, Blackpool Pleasure Beach and other regional attractions are consistently organised for the leisure of our residents.
We also know that sometimes, going miles away from the comfort of their own home can be detrimental for some, which is why we also take pride in taking our residents to ourWhat Makes Florence House Care Home The Best Choice?
Florence House Care Home is an ideal choice for those who want assurance for their loved ones. Rest assured; we can provide the perfect care for any resident.
We ensure that each resident is provided for in their care plan. But, in addition to our plan, we also ensure that our staff is trained, our homes are secure, and more features that add a touch of care for each of our residents.
Trained staff
Florence House specialises in residential and dementia care, which means all of our staff on-site will have both the qualifications and experience ready to provide a gold standard of care to all of our residents.
A care home in Staffordshire
Our expert carers are on hand 24 hours a day, 7 days a week. We also have the appropriate security measures in place and adhere to the Care Quality Commission’s standards to ensure complete peace of mind.
What makes our Staffordshire Care Home different?
Before admission into our care home, we give all potential residents a free health needs assessment to ensure that Florence House is right for them. After approval, we will create a bespoke Personal Care Plan with you, taking into consideration the resident’s individual needs and preferences to make their stay as comfortable as possible.
Staffordshire
In Staffordshire, residents are able to enjoy views of beautiful idyllic landscapes. When we go out for trips our residents are able to walk with gorgeous views in an historical county, Staffordshire which is the perfect place for organised walks.
Ready to Arrange Care in Staffordshire?
With over 30 years of experience in providing quality care for residents in and around the Staffordshire area, choose our care home in Shropshire today. From expert carers to a great range of facilities and activities, you can be sure that our care home in Staffordshire delivers a world-class care experience for all of our residents.
Get in touch with the Florence House team by calling 01782 637 354 or emailing us to arrange a FREE health needs assessment now!
For more information about Florence House - please click here to contact us.
To see what's going on in this care home visit Florence House's Facebook Page.
To see all Safe Harbor events and activities visit Safe Harbor Facebook Page.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter. |
| Nursing Specialisms | Bariatric care, Cancer, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Pain Management, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. This includes: - Training by our group's in house trainer |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Shielding | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Our care home is known for providing high quality care for all residents, concerning illnesses such as (residential) dementia. Florence House can also offer residential care, short-stay (respite) care, and day care for the elderly . Our care home is also a home that emphasises comfort, serving the wider community within Staffordshire for many years. Ready to Arrange Care in Staffordshire? |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Day Centre, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Physiotherapy, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Biomass Heating. |
| Our Photos |
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| Description |
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In our 36 bedrooms, we have a variety of features for the comfort of our residents. These amenities include wall-mounted flat-screen TVs, soft and high-quality mattresses and consistent care for cleanliness in each room. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 38 |
| Type Of Room |
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| Single Room. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £700.00 |
| Residential Dementia Fees From / Price Per Week | £750.00 |
| Respite Fees From / Price Per Week | £800.00 |
| Funding Types | |
|---|---|
| Local Authority | Staffordshire |
| Region | West Midlands |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Activities such as walks, trips to local amenities and sightseeing to attractions like Llandudno, Blackpool Pleasure Beach and other regional attractions are consistently organised for the leisure of our residents. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crosswords, Dancing, Excursions, Gardening, Knitting / Embroidery, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Park, Shopping. |
Porthill Bank
Porthill
Newcastle Under Lyme
Staffordshire
ST5 0AE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 12th April 2022 |
| Last rated | 14th May 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 28th May 2012 |
| Service Provider | Florence House (Staffordshire) Limited, ST5 0AE |
Florence House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Hospital, Library, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Florence House
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