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Porthill Bank
Porthill
Newcastle Under Lyme
Staffordshire
ST5 0AE

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £700.00
Regulator's Rating Good
Meet The Manager

Julie Peksen is Manager at Florence House.

Julie started her career in retail and moved into the Health and Social Care sector where she has worked for over 25 years. Julie initially supported people with Learning Disabilities then moved in a resettlement service working with people who have more complex needs including physical and learning disabilities, She worked her way to become senior and then got a position as manager supporting people within community care services where she managed 3 different services at the same time. 

Julie has an open door policy with a leadership style of nurturing and supporting staff to extend skills and knowledge but also support personal growth. Julie empowers staff, relatives and residents to access what they need and adapts services to meet changing needs and aspirations of all. 

Julie Peksen

Our care home is known for providing high quality care for all residents, concerning illnesses such as (residential) dementia. Florence House can also offer residential care, short-stay (respite) care, and day care for the elderly . Our care home is also a home that emphasises comfort, serving the wider community within Staffordshire for many years.

All our 36 bedrooms, living rooms and other communal rooms have been refurbished to a high standard. Florence House residents have their own personal salon within the building, with expertly trained hairdressers on site weekly. All our lovely bedrooms have wall mounted flat screen TV DVDs. Expert carers are always available, 24 hours a day, 7 days a week; sometimes carers or family members need a break, and we are happy to accommodate short stay residents which is ideal when a carer is unavailable such as over a holiday period. Florence House care home’s relatively small size and highly trained staff helps to create a friendly little community - Its the ideal place when you have been looking for 'a care home near me'. Each resident is given a tailor-made Personal Care Plan which maximises comfort and happiness within Florence House.

With experience, professionalism, and quality staff, we’re here and ready to look after you or a loved one. 

You can find Florence House Care Home in Porthill, Newcastle-under-Lyme, in Staffordshire.

A Care Home in Staffordshire That Goes The Extra Mile

In Florence House, we simply don’t just provide a building for retired residents and residents experiencing dementia. We highly value the time spent by residents within one of our facilities, and always look to care for our residents physical and mental well being. 

With this, we encourage our residents to stay active - participate in various in-house events, be social and boost their well-being during their stay with us. We have several activities that are led by our expert care staff, and also have a range of amenities that they can enjoy at our Staffordshire care home.

Additional features in each resident’s bedroom


In our 36 bedrooms, we have a variety of features for the comfort of our residents. These amenities include wall-mounted flat-screen TVs, soft and high-quality mattresses and consistent care for cleanliness in each room.

Outdoor Activities


Activities such as walks, trips to local amenities and sightseeing to attractions like Llandudno, Blackpool Pleasure Beach and other regional attractions are consistently organised for the leisure of our residents. 

We also know that sometimes, going miles away from the comfort of their own home can be detrimental for some, which is why we also take pride in taking our residents to ourWhat Makes Florence House Care Home The Best Choice?


Florence House Care Home is an ideal choice for those who want assurance for their loved ones. Rest assured; we can provide the perfect care for any resident. 

We ensure that each resident is provided for in their care plan. But, in addition to our plan, we also ensure that our staff is trained, our homes are secure, and more features that add a touch of care for each of our residents.

Trained staff


Florence House specialises in residential and dementia care, which means all of our staff on-site will have both the qualifications and experience ready to provide a gold standard of care to all of our residents.

A care home in Staffordshire

Our expert carers are on hand 24 hours a day, 7 days a week. We also have the appropriate security measures in place and adhere to the Care Quality Commission’s standards to ensure complete peace of mind.

What makes our Staffordshire Care Home different?


Before admission into our care home, we give all potential residents a free health needs assessment to ensure that Florence House is right for them. After approval, we will create a bespoke Personal Care Plan with you, taking into consideration the resident’s individual needs and preferences to make their stay as comfortable as possible.

Staffordshire


In Staffordshire, residents are able to enjoy views of beautiful idyllic landscapes. When we go out for trips our residents are able to walk with gorgeous views in an historical county, Staffordshire which is the perfect place for organised walks. 

Ready to Arrange Care in Staffordshire?


With over 30 years of experience in providing quality care for residents in and around the Staffordshire area, choose our care home in Shropshire today. From expert carers to a great range of facilities and activities, you can be sure that our care home in Staffordshire delivers a world-class care experience for all of our residents. 

Get in touch with the Florence House team by calling 01782 637 354 or emailing us to arrange a FREE health needs assessment now!

For more information about Florence House - please click here to contact us.

To see what's going on in this care home visit Florence House's Facebook Page.

To see all Safe Harbor events and activities visit Safe Harbor Facebook Page.


Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter.
Nursing Specialisms Bariatric care, Cancer, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients. This includes:

- Training by our group's in house trainer
- Ensuring we don't have too many visitors at once
- In-house housekeeping team ensuring the environment is clean and sterile
- Upgrading the facilities

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Shielding The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

LGBTQ Welcome
Yes
Our Building and Facilities

Our care home is known for providing high quality care for all residents, concerning illnesses such as (residential) dementia. Florence House can also offer residential care, short-stay (respite) care, and day care for the elderly . Our care home is also a home that emphasises comfort, serving the wider community within Staffordshire for many years. 

All our 36 bedrooms, living rooms and other communal rooms have been refurbished to a high standard. Florence House residents have their own personal salon within the building, with expertly trained hairdressers on site weekly. All our lovely bedrooms have wall mounted flat screen TV DVDs. Expert carers are always available, 24 hours a day, 7 days a week; sometimes carers or family members need a break, and we are happy to accommodate short stay residents which is ideal when a carer is unavailable such as over a holiday period. Florence House care home’s relatively small size and highly trained staff helps to create a friendly little community - Its the ideal place when you have been looking for 'a care home near me'. Each resident is given a tailor-made Personal Care Plan which maximises comfort and happiness within Florence House.

With experience, professionalism, and quality staff, we’re here and ready to look after you or a loved one. 

You can find Florence House Care Home in Porthill, Newcastle-under-Lyme, in Staffordshire.

A Care Home in Staffordshire That Goes The Extra Mile



In Florence House, we simply don’t just provide a building for retired residents and residents experiencing dementia. We highly value the time spent by residents within one of our facilities, and always look to care for our residents physical and mental well being. 

With this, we encourage our residents to stay active - participate in various in-house events, be social and boost their well-being during their stay with us. We have several activities that are led by our expert care staff, and also have a range of amenities that they can enjoy at our Staffordshire care home.

Additional features in each resident’s bedroom


In our 36 bedrooms, we have a variety of features for the comfort of our residents. These amenities include wall-mounted flat-screen TVs, soft and high-quality mattresses and consistent care for cleanliness in each room.

Outdoor Activities


Activities such as walks, trips to local amenities and sightseeing to attractions like Llandudno, Blackpool Pleasure Beach and other regional attractions are consistently organised for the leisure of our residents. 

We also know that sometimes, going miles away from the comfort of their own home can be detrimental for some, which is why we also take pride in taking our residents to ourWhat Makes Florence House Care Home The Best Choice?



Florence House Care Home is an ideal choice for those who want assurance for their loved ones. Rest assured; we can provide the perfect care for any resident. 

We ensure that each resident is provided for in their care plan. But, in addition to our plan, we also ensure that our staff is trained, our homes are secure, and more features that add a touch of care for each of our residents.

Trained staff


Florence House specialises in residential and dementia care, which means all of our staff on-site will have both the qualifications and experience ready to provide a gold standard of care to all of our residents.

CQC Registered Manager


Our registered Manager is Julie Peksen 

Julie started her career in retail and moved into the Health and Social Care sector where she has worked for over 25 years. Julie initially supported people with Learning Disabilities then moved in a resettlement service working with people who have more complex needs including physical and learning disabilities, She worked her way to become senior and then got a position as manager supporting people within community care services where she managed 3 different services at the same time. 

Julie has also had experience of setting up a service aimed at transition aged individuals supporting them into their own homes to be independent. This service was expanded with Julie’s oversight to include another home which included mental health and learning disabilities. 

Julie has her RMA Level 4 qualification and has ensured all her training is up to date so she has current knowledge required. Julie has more recently transferred her vast experience and skill sets within the care sector to residential care where she has managed Florence House for the past two years within Safe Harbor.

Julie has an open door policy with a leadership style of nurturing and supporting staff to extend skills and knowledge but also support personal growth. Julie empowers staff, relatives and residents to access what they need and adapts services to meet changing needs and aspirations of all. 

 Julie would describe herself as having a calm approach and finding solutions to any challenge that she is faced with. She feels this calm approach supports residents and staff to receive what they need and wish. 

A protected care home in Staffordshire


Our expert carers are on hand 24 hours a day, 7 days a week. We also have the appropriate security measures in place and adhere to the Care Quality Commission’s standards to ensure complete peace of mind.

What makes our Staffordshire Care Home different?

Before admission into our care home, we give all potential residents a free health needs assessment to ensure that Florence House is right for them. After approval, we will create a bespoke Personal Care Plan with you, taking into consideration the resident’s individual needs and preferences to make their stay as comfortable as possible.


Staffordshire

In Staffordshire, residents are able to enjoy views of beautiful idyllic landscapes. When we go out for trips our residents are able to walk with gorgeous views in an historical county, Staffordshire which is the perfect place for organised walks. 


Ready to Arrange Care in Staffordshire?

With over 30 years of experience in providing quality care for residents in and around the Staffordshire area, choose our care home in Shropshire today. From expert carers to a great range of facilities and activities, you can be sure that our care home in Staffordshire delivers a world-class care experience for all of our residents. 

Get in touch with the Florence House team by calling 01782 637 354 or emailing by clicking here to arrange a FREE health needs assessment now!

For more information about Florence House - please click here to contact us.

To see what's going on in this care home visit Florence House's Facebook Page.

To see all Safe Harbor events and activities visit Safe Harbor Facebook Page.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Day Centre, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Biomass Heating.

Our Photos

Description

In our 36 bedrooms, we have a variety of features for the comfort of our residents. These amenities include wall-mounted flat-screen TVs, soft and high-quality mattresses and consistent care for cleanliness in each room.


About Our Rooms
Number Of Rooms 38

Type Of Room
Single Room.

Room Facilities
Alarm, Freeview TV, Internet Access, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £700.00
Residential Dementia Fees From / Price Per Week £750.00
Respite Fees From / Price Per Week £800.00

Funding Types
Local Authority Staffordshire
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Activities such as walks, trips to local amenities and sightseeing to attractions like Llandudno, Blackpool Pleasure Beach and other regional attractions are consistently organised for the leisure of our residents. 

We also know that sometimes, going miles away from the comfort of their own home can be detrimental for some, which is why we also take pride in taking our residents to our local attractions in Staffordshire.


Our Photos

Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crosswords, Dancing, Excursions, Gardening, Knitting / Embroidery, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping.

Porthill Bank
Porthill
Newcastle Under Lyme
Staffordshire
ST5 0AE

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 12th April 2022
Last rated 14th May 2022
Current Report

Florence House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Florence House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 28th May 2012
Service Provider Florence House (Staffordshire) Limited, ST5 0AE
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Nearby Services
Bank, Chemist, Church, Garden Centre, Hospital, Library, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery.

Frequently asked questions about Florence House

Florence House was given an overall rating of "Good" by the CQC in May 2022.
Florence House provides Residential, Dementia and Respite care.
Florence House has 38 rooms.
Prices for Florence House start from £700.00 per week.
Florence House is owned by Safe Harbor.
Yes. Florence House does offer Residential care.
Yes. Florence House does offer Respite care.
Yes. Florence House does provide care for people with Dementia.
Florence House comes under Staffordshire.
Florence House accepts Local Authority clients.
Florence House accepts NHS Continuing Healthcare clients.
Julie Peksen is the manager of Florence House.

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