Telford Hall
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Karen Pennell is Registered Manager at Telford Hall.
Welcome to Telford Hall. We are passionate about providing outstanding, resident-led services within a modern environment. Our vision is to rapidly develop a fantastic, unrivalled reputation for delivering exceptional standards of care.
Combining state-of-the-art design, extensive facilities and beautiful rooms with our priority to deliver the best possible resident-focused care, we are certain that Telford Hall will provide a happy home for all of our residents.
Telford Hall offers care and support in warm and friendly surroundings with tastefully decorated rooms and plenty of communal areas. Our caring and thoughtful staff deliver the right care, including dementia care, so our residents feel their lives are full of love, security and happiness.
The home’s catering team have created a daily menu of tasty and nutritious food using fresh and locally sourced ingredients.
Whether you want to spend the day with friends or family, take part in one of our varied activities or join in one of our excursions, you’re free to spend your time how you wish. It’s your home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Cancer, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We've taken the appropriate steps to ensure the safety of residents |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Our care home provides a telephone in some of our residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Many visitors to Telford Hall find that their expectations of a good care home are blown away when they step through the doors of our modern and stylish home. Decorated in a contemporary and homely way, Telford Hall has a relaxing, luxurious and welcoming environment. In addition to comfortable bedrooms and large, bright, communal spaces, our home benefits from many amenities and recreational facilities that you can use throughout the day.. At Telford Hall we have unique facilities where residents can enjoy their hobbies and interests. Our own cinema where residents and their families can enjoy a film together or celebrate a special anniversary or event. Our cosy coffee shop where residents can meet with their friends and visitors. Our hair salon where a pamper with a glass of wine or bubbles will enrich their day. An activity room where residents can explore old and new interests and hobbies. Our home highlights |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Beauty Salon, Chiropodist, Cinema, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Telford-Hall-Brochure-23-LR.pdf |
| Our Photos |
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| Description |
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Your room at Telford Hall is your personal space. Each one of our residents is free to decorate their ensuite rooms however they wish and we actively encourage everyone who stays with us to bring personal effects such as furniture, paintings and photographs with them in order to make it feel like home. Our bright and comfortable bedrooms come fully equipped with a Smart TV, mini fridge, telephone and Wi-Fi as standard. So, when you aren’t taking part in an activity, or if you’re simply unwinding in one of our beautiful communal areas, you can enjoy some time to yourself or catch up with friends or family. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 66 |
| Number Of Ensuite Rooms | 66 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Unfurnished. |
| Room Facilities |
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| Freeview TV, Fridge, Internet Access, Safe, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Telford and Wrekin |
| Region | West Midlands |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Lounge/Diner
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Menu |
Example MONDAY menu.PNG
Example TUESDAY menu.PNG
Example WEDNESDAY menu.PNG
Example THURSDAY menu.PNG
Example SATURDAY menu.PNG
Example SUNDAY menu.PNG
Telford Hall - Sample Menu.pdf
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| Our Photos |
The preparation, nutritional value and presentation of food.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents have access to Dining Room.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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You have served your time and raised your families. Now it’s your time! We take all the responsibility of life’s daily chores so that you can enjoy yourself, your friendships, your family time and your hobbies. Telford Hall is your home: • Invite your friends and family for a cinema afternoon or evening • Enjoy afternoon tea in the tea shop • Pamper yourself in the hair salon with a glass of wine or two! • Take time out to visit your family and friends Moving into Telford Hall is about forging new friendships, having quality time with your loved ones and enjoying your golden years. No matter if you want to spend the day in the company of your friends and family, taking part in one of the home’s varied activities or joining in one of our excursions to a show or place of interest. You’re free to spend your time however you wish, it’s your home. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre. |
| Our Pets |
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Managers discretion. |
| Can You Bring Your Pet |
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| Yes |
| We Welcome |
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| Dogs, Others (subject to review). |
Bryce Way
Lawley Bank
Telford
TF4 2TB
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 15th February 2024 |
| Published Date | 30th May 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 15th February 2019 |
| Service Provider | Alma Care Homes Telford Limited, S64 9HF |
Telford Hall Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Telford Hall
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