The Burlington
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68 Manygate Lane
Shepperton
TW17 9EE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,550.00 |
| Regulator's Rating | Good |
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Meet The Manager
Margielyn Lopez Gonzaga is Home Manager at The Burlington.
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds a NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to all her team. She enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.
At The Burlington, we believe in quality care. Care so good it’s unexpected. Care that leaves our residents feeling truly valued and empowered and their loved ones at ease and content.
Our care is complimented by a fine environment that echoes the community of Shepperton Village, with touches of the local area flowing through the interiors, and its surroundings built to enable our residents to live in comfort and tranquillity.
The home is situated amongst an abundance of local amenities and transport links and is just a stone’s throw away from the Thames being in easy reach of Weybridge, Hampton and Walton on Thames.
The Burlington provides the highest standard of care where support is tailored to the unique needs of every resident.
What sets us apart is our unwavering commitment to providing personalised, family centred care to each resident who comes through our doors. We cherish the intimacy of our tight-knit communities, allowing us to build genuine connections with our residents and their loved ones.
Residential Care
Residential Care by The Burlington redefines comfort, fostering a genuine sense of belonging to ensure every day is filled with joy and shared experiences. Our expert team empowers residents to live life the way they choose, ensuring they enjoy an experience as unique as they are.
Dementia Care
Nostalgia Care by The Burlington offers specialist dementia care and celebrates each individual behind each memory, enriching lives with comfort and security. Our commitment goes beyond expectations, ensuring that every resident’s journey with dementia is treated with respect and dignity.
Short Stays
Short Stays by The Burlington offer an immersive experience where every stay is more than a break; it’s an opportunity to refresh, experience exceptional care and make friends in a vibrant community.
The Burlington by Boutique Care Homes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Cancer, Diabetes, Heart Disease, Pain Management, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Our amazing teams continue to work tirelessly to deliver exceptional care, putting our residents at the heart of everything they do to ensure they continue to feel safe and happy, and to enable them to enjoy a fulfilling life in our homes. We are welcoming new residents and conducting safe, personal viewings of the home. We ask that visitors continue to follow best practice around hand washing and, in line with government guidance, we will be making risk-based decisions on when face masks are used at our individual homes. Please contact our care homes for the most up to date information and guidance relating to masks and outbreak procedures. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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The Burlington, purpose built and elegant, offers its residents and their family’s modern facilities, all in a warm, comfortable and homely environment. Come and experience hospitality and entertainment in The Piano Bar & Bistro, where you and your family can enjoy a selection of beverages whilst listening to music and socialising or relax with a cup of freshly brewed coffee and peruse our selection of newspapers and magazines. Our residents can enjoy those special occasions by celebrating with their family and friends. Whether it’s a birthday, anniversary or a family lunch, indulge yourself and your family and create those special memories together in the private dining room. Pre-booking essential. Our residents can enjoy watching a film, from the classic to more contemporary films, you can even watch your favourite sporting events. We have something for everyone to enjoy, with some popcorn of course! The Burlington provides hair, nail and a range of express beauty treatments for our residents to enjoy in the comfort of their own home. The home hosts a programme of varied activities and events, led by our Activities & Lifestyle team. Many activities such as arts and crafts, cake decorating, and board games take place within the hobby room. Other parts of the home host a range of events and activities, including baking, regular coffee mornings and toddler groups as well as gardening club and film matinees, to name just a few! The Burlington’s a central courtyard features a gazebo and water feature amongst its secure gardens Come and unwind over a drink and enjoy the ambience. We host a range of outdoor gardening clubs, BBQs and other events so you can always enjoy activities in the secure outdoor space. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Sep 2019 |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, Day Centre, Dentist, GP, Hairdressers, Hydrotherapy Pool, Library, Lift, Minibus, Optician, Therapy Room. |
| Our Garden |
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| Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Smart Home Remote Control. |
| Brochures |
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| TB - Mini Brochure - Digital 2024.pdf |
| Our Photos |
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| Description |
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The Burlington has a range of tastefully decorated bedrooms, many on the ground floor offer a private patio/terrace. All bedrooms are elegantly furnished, while still being spacious and practical to ensure comfort and plenty of storage space. All are equipped with stylish en-suite bathrooms. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 78 |
| Number Of Ensuite Rooms | 78 |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Private Patio, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
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| Residential Fees From / Price Per Week | £1,550.00 |
| Residential Dementia Fees From / Price Per Week | £1,550.00 |
| Respite Fees From / Price Per Week | £1,900.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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| Dining Locations |
Bedroom Dining
Bistro
Café
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Our dedicated Lifestyle & Activities Team organise a varied calendar of activities and events tailored to our residents’ interests. If your loved one wants to pursue a new hobby or wants to carry on doing something they truly love, we can make this happen. We also have a range of hair and beauty treatments available at our in house salon for that all important ‘me time’. Socialising and having fun is at the heart of what we do. We also understand that our residents like to enjoy some peace and quiet so there is always the opportunity to take some time out in the Reading Room and other areas around the home, not forgetting a relaxing trip to ‘The Retreat’ to unwind with a relaxing aromatherapy massage. The Burlington is well rooted within the local community and our residents enjoy visiting the local attractions that the surrounding areas has to offer. The home has strong ties with all generations both young and old and is a popular choice for its weekly coffee mornings where residents and locals join for an informal coffee, freshly baked cakes and pastries, enjoyed alongside entertainment and themed talks delivered by local speakers. Being a dementia specialist home, The Burlington, hosts the ‘Dementia Friendly Shepperton Group’ and the ‘Purple Angels’ for coffee mornings and events. We are proud to be working in partnership with these well-established groups to assist families seeking advice and support. Radio Wey (Ashford & St Peter’s hospitals Radio station) is a regular at the home, who broadcast a selection of music from different eras. The Burlington’s strong links extend to the neighbouring ‘Jubilee Church’, local community centres and the local schools who regularly entertain the residents with music and dance. Intergenerational activities are important to encourage social interaction and most importantly to have lots of laughter and fun. The Burlington hosts a regular toddler group – ‘Blooming Buds of The Burlington’ for toddlers, where they come to play and interact with the residents, creating lasting memories. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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No pets allowed but we allow pat dogs and other animals handled by volunteers and professionals respectively when safe to do so. |
| Can You Bring Your Pet |
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| No |
68 Manygate Lane
Shepperton
TW17 9EE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 1st April 2021 |
| Last rated | 8th January 2020 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th December 2018 |
| Service Provider | Boutique Care Shepperton Ltd, RM7 9BQ |
The Burlington Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Park, Pub, Restaurant, Shops. |
Frequently asked questions about The Burlington
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