Firtree House Nursing Home

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30 St James Road
Tunbridge Wells
Kent
TN1 2JZ

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,175.00
Regulator's Rating Good
Meet The Manager

Jackie Cullip is Care Home Manager at Firtree House Nursing Home.

"Having started as a Care Assistant at Firtree House over 15 years ago and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life here. This approach has ensured the large property has maintained a homely feel.



My Care Team and I work with each resident to develop a personalised care plan that caters to their specific needs and ensures that residents have choice and control over how their care is delivered.



I am particularly passionate about getting to know residents and their families and feel that understanding each resident’s background is essential in building a trusting relationship."

Jackie Cullip

At Firtree House Nursing Home in Tunbridge Wells, we provide the highest standards of nursing care for up to 42 elderly residents, including trial stays, short stays, convalescent care, and long-term care. The home has strong community links and is just a short distance from the centre of Royal Tunbridge Wells.

Firtree House strives to provide a real home-from-home environment while being fully equipped to offer nursing care for various needs, including acute needs and end-of-life care. Our highly qualified nurses have undergone specialist palliative care training to deliver best-practice care and support to our residents and their families.

For more information or to book a visit to this well-reviewed care home, follow this simple link.

Situated in an attractive residential area in Royal Tunbridge Wells, Firtree House Care and Nursing Home is a beautiful property which has been fully refurbished and benefits from a purpose-built extension and conservatory.

Our care home residents are encouraged to bring important personal possessions to personalise their rooms and help make the space their own.


Our home is fully registered with the Care Quality Commission and has ISO9001/2000 and Hospitality Assured accreditation. These factors, coupled with the dedicated work of our Care Team, have earned Firtree House a deserved reputation as one of the finest care homes in Royal Tunbridge Wells.

At Firtree House, we operate an open-door visiting policy. Family and friends are always welcome; they can see their relatives and loved ones as often as they wish.


Care Options We Can Provide
Support For Companionship, Palliative, Personal care.
Disability Support Bed Bound, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We've taken the appropriate steps to ensure the safety of residents

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
View the provider’s latest Inspection Reports.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

Indoor Facilities

  • Secure Entrance
  • Nurse Call System
  • Receptionist (Weekdays)
  • Visitors' Toilet
  • Hair Salon on site
  • Private Dining Room
  • Activity Room
  • Assisted Bathroom
  • Assisted Shower Room
  • Lift
  • Nurses Station
  • Quiet Lounge
  • Television Lounge
  • Conservatory/Orangery
  • Outdoor Terrace/Patio with Furniture
  • Dining Room(s)
  • Tray/Room Service
  • Self Serve Kitchenette
  • 24 Hour Snack Menu
  • Themed Food Events
  • Activity Timetable
  • Visiting Entertainment
  • Hand Rails
  • Dementia Orientation Signage (D)
  • Wheelchair Accessible
  • Hoists
  • Pets Allowed
  • Fire Alarm & Sprinkler System
  • Themed Reminiscence Lounge
  • Resolved Corridors (D)
  • In-House Head Chef
  • In-House Laundry
  • In-House Handyman
  • Visiting Window Cleaners
  • Visiting Multi-Faith Clergy
  • Ambient Music

Outdoor Facilities

  • Car Park
  • Extensive Grounds
  • Greenhouses
  • Raised Beds (Gardening)
  • Near Bus Stop
  • Near Train Station
  • Urban Environment
  • Rural Environment
  • Fully Secure Garden
  • Visit Any Day or Time

Care Facilities

  • Nutrition Plan
  • Reminiscence Therapy
  • Physiotherapist (Visiting)
  • GP (Visiting)
  • GP (Retained)
  • Occupational Therapist (Visiting)
  • Retained Registered General Nurse (RGN)
  • Daily Cleaning Service
  • In-House Laundry
  • Trained Dementia Care Staff
  • Hospitality Assured Accreditation
  • ISO 9001 Accreditation
  • Internal Quality Assurance Team
  • Individual Care Plan
  • Continence Advisory Service
  • Activities Co-ordinators

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
GP, Hairdressers, Lift, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Seating, Secure Garden, Wheelchair Friendly Access.

Description

Room Facilities

  • En-Suite Emergency Call Point
  • Level Deck Shower
  • En-Suite Basin
  • En-Suite WC & Basin
  • En-Suite WC, Basin & Shower
  • WC/Shower Grab Rails
  • Nursing Bed
  • Divan Bed
  • Private Terrace/Patio From Bedroom
  • Secure Patio Area
  • Fully Furnished
  • Bring Your Own Furniture
  • Window Limiters
  • Locks on Rooms
  • WC Visible From Bed (D)
  • Traditional Fixtures & Fittings (D)
  • Easy Grip Door Handles
  • Easily Coverable Mirrors (D)

About Our Rooms
Number Of Rooms 50
Number Of Ensuite Rooms 34

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Alarm, Private Patio.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,175.00

Funding Types
Local Authority Kent
Region South East
We Accept Self-Funding Clients Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Dining Locations Pink tick icon Lounge/Diner
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon EXAMPLE MENU.PNG

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Our specialist group of activities coordinators at Firtree House ensures that our residents have a range of mental, physical, and social activities to participate in and enjoy.

A packed schedule of games, activities, and trips means there is a social event to suit every resident's taste. Residents can enjoy a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.

The best way, though, to experience the vibrant atmosphere at this much-loved Tunbridge Wells care home is to arrange a visit


Activities At Home
Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Dancing, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Reminiscence, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

Cats and dogs are welcome in our centre (by arrangement), providing friendship and a special kind of therapy to our residents.


Can You Bring Your Pet
Yes

30 St James Road
Tunbridge Wells
Kent
TN1 2JZ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Inspection Reports
Last inspected 17th January 2023
Last rated 4th March 2023
Current Report

Firtree House Nursing Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Firtree House Nursing Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 4th July 2013
Service Provider Caring Homes Healthcare Group Limited, CO4 9YQ
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Church, Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Firtree House Nursing Home

Firtree House Nursing Home was given an overall rating of "Good" by the CQC in March 2023.
Firtree House Nursing Home provides Residential, Nursing, Dementia and Respite care.
Firtree House Nursing Home has 50 rooms.
Prices for Firtree House Nursing Home start from £1,175.00 per week.
Firtree House Nursing Home is owned by Aria Care.
Yes. Firtree House Nursing Home does offer Residential care.
Yes. Firtree House Nursing Home does offer Respite care.
Yes. Firtree House Nursing Home does provide care for people with Dementia.
Firtree House Nursing Home comes under Kent.
Jackie Cullip is the manager of Firtree House Nursing Home.

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