Chapel House Care Centre
Book a Visit
Horton Road
Gloucester
Gloucestershire
GL1 3LE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,000.00 |
| Regulator's Rating | Good |
Meet The Manager
Tracy Gardner is the Manager at Chapel House Care Centre.
My background is as a Registered Nurse qualifying in 1985 in Cheltenham Gloucestershire.
I now have over 20 years’ experience as a Nursing Home Manager.
I have worked as a Home Manager for Coate Water Care since January 2018. My previous experience was working for BUPA for 25 years.
I am passionate about the service we deliver & ensuring our residents have a good quality of life & the best possible care.
I am proud of our staff Team that is Chapel House & am continually amazed at their kind, caring & endless support for our residents.
Welcome to Chapel House Care Centre, Gloucester. Coate Water Care have created a ‘home sweet home’ environment in a five star setting at Chapel House and our dedicated team of carers, nurses and support staff are the guardians of a highly professional and personalised care service.
Chapel House is a lovely old converted Chapel (hence the name) dating back to 1849 when it was constructed for the Asylum that was later know as Horton Road Hospital.
Converted into a Care Home in 2013. We have 41 beds located over 3 floors. All the rooms are easily accessible, are a good size and have en-suite wet rooms. We can accommodate and meet the various care needs of residents for residential, nursing and also dementia including short stay/ respite options. We pride ourselves on our ability to provide excellent care and especially end of life care.
Coate Water Care operate electronic care planning and medication administration systems. This gives relatives peace of mind that everything is being managed as it should be and that care planning and care delivery achieve the highest possible standards.
Coate Water Care invest heavily in staff training and development. We encourage and support staff to progress within the company. We achieved National Care Association “Member of the Year” in 2019, partly due to our staff training and development programmes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Cerebral Palsy, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Prader Willi Syndrome, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 50 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Coate Water Care have created a ‘home sweet home’ environment in a five star setting at Chapel House, with a new purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards. Although Chapel House is situated close to the Gloucester City Centre we have a large easily accessed garden & open space. We have a number of communal areas which allow for residents to be with their relatives for a social chat or a coffee. We have a patio with comfortable chairs and tables to allow you to sit and enjoy the garden. We have a hair dressing salon where we can provide regular appointments from a visiting hairdresser. The home has its own dedicated GP who carries out regular rounds either directly or virtually thus supporting the residents at the home to have continuity of care and support when needed. We are also able to access members of the multidisciplinary team Through GP referrals such as physiotherapy, speech & language & dietetic support. We can also access the support of the mental health team & infection control. We have a non-denominatory clergy who visits the home and has been operating a telephone consult to those who need support at present during the pandemic crisis. We have close links with local schools, churches & support groups who visit the Home at regular intervals. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Lift, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls. |
| Our Photos |
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| Description |
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We have 41 beds located over 3 floors. All the rooms are easily accessible, are a good size & have en-suite wet rooms. We can accommodate & meet the various care needs of residents for residential, nursing & also dementia including short stay/ respite options. We pride ourselves on our ability to provide excellent care & especially end of life care.
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| About Our Rooms | |
|---|---|
| Number Of Rooms | 41 |
| Number Of Ensuite Rooms | 35 |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished. |
| Room Facilities |
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| Alarm, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,000.00 |
| Nursing Fees From / Price Per Week | £1,000.00 |
| Residential Dementia Fees From / Price Per Week | £1,000.00 |
| Nursing Dementia Fees From / Price Per Week | £1,000.00 |
| Respite Fees From / Price Per Week | £1,000.00 |
| Funding Types | |
|---|---|
| Local Authority | Gloucestershire |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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A physically active lifestyle can significantly improve people’s quality of life at all stages of dementia. Chapel House’s two Activities Organisers work hard to incorporate people’s hobbies and interests into their daily routine. Some residents enjoy sitting peacefully with their favourite carer, others prefer to be more active. And there’s plenty of choice: live music sessions, hair & beauty treatment, cake decorating, sensory gardening, visits to local parks, Christmas parties, theatre trips, and bespoke exercise sessions. Our experienced activity coordinators have completed individualised PALS assessments for each of our residents that includes a detailed life history ensuring that all staff have information about the residents, their wishes & choices. There are interactive games, quizzes, music & many ideals & activities for reminiscence. We have regular entertainers to suite all along with themed events throughout the year. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping. |
| Our Pets |
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We can support people wishing to bring their pets into the home. Further details available from the home manager |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
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| Cats, Dogs, Others (subject to review). |
Horton Road
Gloucester
Gloucestershire
GL1 3LE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 11th December 2019 |
| Last rated | 29th January 2020 |
| Current Report |
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| Historic Reports |
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| Registration Date | 6th June 2014 |
| Service Provider | Coate Water Care Company (Church View Nursing Home) Limited, SN3 4YF |
Chapel House Care Centre Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Chapel House Care Centre
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