Norley Hall Care Home
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Norley Hall Avenue
Wigan
Greater Manchester
WN5 9LP
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Kathryn Rimmer is The Home Manager at Norley Hall Care Home.
Kathryn is The Home Manager at Norley Hall Care Home.
Kathryn has been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19. It was while working with dementia residents especially that she found her calling and knew that this was what she wanted to do.
From assistant cook to carer to senior, working as a theatre assistant in the hospital environment also, working her way up to home manager almost 8years ago.
She has achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.
She is a very interactive manager and loves nothing better than to sit and chat with each of the residents that we care for at Windsor house. Her aim is that each and every one of them feels like part of our family.
She is very cheerful and positive and leads by example, to deliver the highest standard of care possible.
A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.
Millennium Care, B Corp certified!
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| Our Building and Facilities |
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With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Private Garden(s), Seating, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls. |
| Brochures |
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| Millennium-Care-Homes-Brochure_Norley-hall-NEW-22.pdf |
| Our Photos |
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| Description |
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Wherever you live, you want your bedroom to be a personal space. Somewhere you can relax, unwind and truly feel at home. That’s exactly what we provide for our residents at Norley Hall. Staying with us, guests can bring their own treasured items to add a personal touch to their bedroom – whether it’s photographs, keepsakes or just their favourite ornaments. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 52 |
| Number Of Ensuite Rooms | 51 |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Wigan |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Lounge/Diner
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| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We are actively reducing food mileage.
| Activities Are So Important |
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As part of our luxury service, staff at Norley Hall do their utmost to help residents live life to the full. As well as providing expert care and support, we help residents enjoy a wide range of activities on a daily basis: Keep up with hobbies, whatever they may be Pursue new interests, with support from carers in arts, crafts, gardening, baking and much more Spend time reading, watching new movies or playing games with friends and staff Stay active with supported physical sessions as well as mental and sensory enrichment Enjoy time outdoors in our beautiful sensory gardens Join carers on days out, attend parties or take part in fundraising events |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Park, Shopping. |
| Our Pets |
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By arrangement of the manager. |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
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| Birds, Dogs, Rabbits, Reptiles. |
Norley Hall Avenue
Wigan
Greater Manchester
WN5 9LP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 21st February 2022 |
| Last rated | 5th December 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 27th January 2011 |
| Service Provider | Millennium Care (U.K.) Limited, WN1 2XN |
Norley Hall Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
|---|
| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Norley Hall Care Home
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