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40 Victoria Road
Diss
Norfolk
IP22 4HZ

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,560.00
Regulator's Rating Good
Meet The Manager

Lauren Tubby is Home Manager at De Lucy House.

I support families like yours every day and I know that choosing a care home can feel a bit daunting. That’s why at Greensleeves Care we work to make moving into care that bit easier. I’m excited to show you what De Lucy House has to offer.

It all starts with our 6-week no-obligation trial, so you get to try before committing longer term. Our approach to care means you get skill with a smile, a nice cup of tea before you even realise you want one, and a joke when you need it. We think that’s all part of good caring.

Being a charity means our focus is on people, not pockets. And with our Home for Life Commitment, you’ll never be asked to leave if your funds run out. Because that’s part of good caring too.

Lauren Tubby

De Lucy House care home in Diss is an exceptionally good care home with that provides the best residential and dementia care.  The home is rated “Good” overall with an “Outstanding” in Responsive which is the highest possible rating a home can receive at its first inspection.

De Lucy House is a beautiful purpose built home that has unrivalled facilities, but, it combines this with a homely feel that relaxes all of our residents.  Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room.  We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges.  This provides plenty of freedom to decide where you want to spend your day depending on your mood.

The home provides both residential and dementia care in separate and self-contained areas of the building with their own lounges, dining rooms, assisted bathrooms and en-suite bedrooms.  This allows residents at different stages of their journey and with different care needs to be supported under the same roof but receive specialist care with people like themselves.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Our staff are trained to use measures which prevent and control infections.

We are using sterilisation and/or disinfection devices within our care setting.

We are testing for viral infection when symptoms present within our care setting.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Our Building and Facilities

Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room.  We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges.  This provides plenty of freedom to decide where you want to spend your day depending on your mood.

Key facilities

  • Residential Care
  • Dementia Care
  • Respite Care
  • WiFi
  • Hair Salon
  • Therapy Room
  • Close to local shops
  • Landscaped gardens
  • Cafe on premises
  • Phone and TV point


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Charity

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Chiropodist, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Seating.

How 'Smart' Are We?
Electronic Visitor Register, Reduce Plastic Use.

Our Photos

Description

There are a total of 60 single rooms, which are beautifully appointed and all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.


About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 60

Type Of Room
Single Room.

Room Features
Furnished.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,560.00
Residential Dementia Fees From / Price Per Week £1,706.00

Funding Types
Local Authority Norfolk
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Photos
Activities Are So Important

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay as active and independent as possible. We have a dedicated Activities Coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.


Our Photos

Activities At Home
Birthday Celebrations, Board Games, Crafts, Crosswords, Excursions, Exercise Class, Music Entertainment, Pet Therapy, Singing, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

To be arranged by the home manager


Can You Bring Your Pet
Yes

Our Pet Policy
Pet policy.pdf

40 Victoria Road
Diss
Norfolk
IP22 4HZ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 27th January 2021
Last rated 10th July 2018
Current Report

De Lucy House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

De Lucy House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 14th September 2015
Service Provider Greensleeves Homes Trust, EC3M 3JY
Transport
Bus Stop nearby, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Restaurant, Shops.

Frequently asked questions about De Lucy House

De Lucy House was given an overall rating of "Good" by the CQC in July 2018.
De Lucy House provides Residential, Dementia and Respite care.
De Lucy House has 60 rooms.
Prices for De Lucy House start from £1,560.00 per week.
De Lucy House is owned by Greensleeves Care.
Yes. De Lucy House does offer Residential care.
Yes. De Lucy House does offer Respite care.
Yes. De Lucy House does provide care for people with Dementia.
De Lucy House accepts Local Authority clients.
De Lucy House does not accept NHS Continuing Healthcare clients.
Lauren Tubby is the manager of De Lucy House.

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