Belong Chester
Book a Visit
36 City Road
Chester
Cheshire
CH1 3AD
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,530.00 |
| Regulator's Rating | Not Yet Rated |
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Meet The Manager
Caroline Ray is General Manager at Belong Chester.
Caroline has led the team at Belong Chester since 2024, having proven her credentials in the registered manager role at Belong Crewe and Belong Macclesfield.
She is a dedicated and passionate care professional qualified as a nurse and holds extensive social care and training qualifications, as well as the NVQ level 5 in Management. Her experience spans working as a staff nurse in the health authority and then moving to social services, where she managed staff in supported tenancies to enable people to live in their own homes. This service provided support to people with varying levels of need, including people with learning disabilities, physical disabilities, dementia, mental health issues and those needing end-of-life care.
Belong Chester is our first intergenerational care village, offering a wide range of services and facilities, with the added opportunity to continue enjoying multi-generational experiences as part of daily life.
The village offers 24-hour support across six extended family-sized households and 23 independent living apartments, the latter of which are available to purchase or rent.
It also features a 25-place intergenerational nursery with a secure sensory nature and play garden. This nursery provides a high-quality care and learning environment for children from birth to five years and is designed to offer shared learning experiences and opportunities for children, families, and older people.
To learn more about this uniquely innovative and vibrant living space in the middle of Chester, use this simple contact form to book a visit.
Outreach services at Belong Chester include home care and a specialist day care service known as ‘Experience Days’. These services enable customers to utilise village amenities and the specialist dementia support available.
Belong Dementia Expertise
Belong Chester
Household tour
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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With the worst of the pandemic behind us, we are delighted to be open to the public once more and to see our villages gradually returning to the vibrant community hubs we have always known. Nonetheless, we remain mindful of the risks that Covid-19 continues to present, and a number of safety measures are in place to ensure robust infection prevention and control. These are regularly reviewed by our Covid-19 steering group to ensure that our practice is up-to-date and consistent with current levels of risk. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 55 |
| LGBTQ Welcome |
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| Yes |
| Contract |
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| belong_household_contract_except_macclesfield_morris_feinmann.pdf |
| Our Building and Facilities |
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Designed by Altrincham-based Pozzoni Architecture, the village hub features a bistro, hair salon, exercise studio, and function rooms. Come and see this award-winning intergenerational community for yourself. Use this simple contact form to book a visit to Belong Chester. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 4 |
| Who Owns Our Building |
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| Voluntary / Not for Profit |
| Communal Rooms |
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| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Cinema, Coffee Shop, Day Centre, Dentist, GP, Gym, Hairdressers, Library, Lift, Nutritionist, Optician, Overnight Guest Stay, Physiotherapy, Smoking Area, Spa, Theatre, Therapy Room. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Interactive Digital Touch Table. |
| Brochures |
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| Belong DL 6pp leaflet Chester.pdf |
| Our Photos |
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| Description |
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There are 72 suites in Belong Chester, arranged in six households, with each household containing 12 suites. This ensures our residents live in a relatively small and homely environment. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 75 |
| Number Of Ensuite Rooms | 72 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View. |
| Room Facilities |
|---|
| Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point, Wifi. |
| Our Photos |
|---|
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,530.00 |
| Nursing Fees From / Price Per Week | £1,530.00 |
| Residential Dementia Fees From / Price Per Week | £1,530.00 |
| Nursing Dementia Fees From / Price Per Week | £1,530.00 |
| Respite Fees From / Price Per Week | £1,630.00 |
| Funding Types | |
|---|---|
| Local Authority | Cheshire West and Chester |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Belong Chester has worked hard to embed the arts in everything we do, helped in part by a four-year partnership with Liverpool’s Centre for Contemporary Arts, The Bluecoat. The Chester village is fortunate to have the Creative Studio as a dedicated space for artistic endeavour! This bright and welcoming facility has provided the setting for various magical creative experiences, from pottery to plaque making and painting to storytelling and scripting. In the fully equipped gym at Belong Chester, we use virtual reality games to offer clients targeted support for building strength, balance, cognition and movement according to their needs assessment. Games are also designed to stimulate brain function, with different patterns for people with dementia, Parkinson’s or stroke sufferers. Why not pop in for a tour of this award-winning intergenerational community? We can assure you that you'll enjoy a warm welcome. |
| Our Photos |
|---|
| Timetables |
|---|
| 49854 Belong Whats On Chester Sept_Oct 2024 DIGITAL.pdf |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
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Pets are welcome at Belong villages, at the discretion and prior agreement of the Belong General Manager. |
| Can You Bring Your Pet |
|---|
| Yes |
| How We Help With Your Pet |
|---|
| Feeding, Sanitation. |
| We Welcome |
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| Birds, Cats, Dogs, Rabbits, Reptiles. |
36 City Road
Chester
Cheshire
CH1 3AD
Regulator: CQC
Not yet rated.
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Cathedral. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Belong Chester
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