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Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Call for details
Live Rating
4.87
Weekly Prices From £1,300.00
Regulator's Rating Good
Meet The Manager

Phil Evans is General Manager at Charlotte House.

I have worked in the care industry for 29 years to date.  I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes.  I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in Management, Registered Managers Award, Level 5 in Care Management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team in making a difference to our residents' lives.

Phil Evans

Charlotte House is a top-rated nursing and dementia care home located in Bebington, Wirral, renowned for its exceptional level of care and commitment to residents' wellbeing.

At the heart of Charlotte House is our philosophy of high-quality, person-centred care. Our team of compassionate and highly trained carers are dedicated to nurturing both the physical and emotional health of each resident. Through tailored care plans, we cater to individual preferences, including personal interests, hobbies, dietary requirements, and unique health needs, ensuring that every aspect of a resident’s life is thoughtfully considered and supported.




Charlotte House Charlotte House 01513 323 092 Church Road, Bebington, Wirral, Merseyside, CH63 3DZ
Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, Emergency Care, End of Life, Palliative, Personal care, Reablement, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Nursing Specialisms Cancer, Diabetes, Pain Management, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Lewy Body, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Shielding The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

LGBTQ Welcome
Yes
Our Building and Facilities

At Charlotte House, we understand that a welcoming, comfortable environment is essential to the overall wellbeing of our residents. That’s why our beautifully furnished ensuite bedrooms and state-of-the-art shared spaces have been designed with both comfort and functionality in mind.

A well-designed environment not only enhances physical comfort but also plays a critical role in promoting emotional and mental health. Private ensuite bedrooms provide a sense of security and independence, allowing residents to enjoy their own personal space while still benefiting from the round-the-clock care they may need. Meanwhile, our shared spaces encourage social interaction and foster a vibrant, engaging atmosphere. These communal areas are thoughtfully designed to inspire meaningful connections among residents, as well as provide opportunities for participation in group activities, hobbies, and events.

We strive to create spaces that enhance quality of life, reduce feelings of isolation, and support the social, emotional, and physical needs of each individual. At Charlotte House, we aim to make our home not just a place to live, but a place to thrive.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Hairdressers, Library, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Interactive Digital Touch Table, Reduce Plastic Use.

Our Photos

Description

Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch.


About Our Rooms
Number Of Rooms 103
Number Of Ensuite Rooms 103
We offer these types of ensuite rooms: WC and Basin, Wet Rooms.

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Internet Access, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,300.00
Nursing Fees From / Price Per Week £1,300.00

Funding Types
Local Authority Wirral
Region North West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Day-to-day life includes a schedule of engaging activities formed in collaboration with residents, a daily menu of restaurant-style meals prepared by our on-site chefs, and a whole lot of community spirit and laughter.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

Manager's discretion.


Can You Bring Your Pet
Yes

Church Road
Bebington
Wirral
Merseyside
CH63 3DZ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 21st February 2023
Last rated 4th April 2023
Current Report

Charlotte House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Charlotte House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 18th December 2020
Service Provider Lovett Care Limited, ST6 5JQ
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery.

Frequently asked questions about Charlotte House

Charlotte House was given an overall rating of "Good" by the CQC in April 2023.
Charlotte House provides Nursing, Dementia and Respite care.
Prices for Charlotte House start from £1,300.00 per week.
Charlotte House is owned by Lovett Care.
No. Charlotte House does not offer Residential care.
Yes. Charlotte House does offer Respite care.
Yes. Charlotte House does provide care for people with Dementia.
Charlotte House accepts Local Authority clients.
Charlotte House accepts NHS Continuing Healthcare clients.
Phil Evans is the manager of Charlotte House.

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