Chartwell House
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26 Draco Drive
Off Star Lane
Broadstairs
Kent
CT9 4FY
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,400.00 |
| Regulator's Rating | Not Yet Rated |
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Meet The Manager
Diane Collins is Home Manager at Chartwell House.
Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years’ experience, Diane believes that caring for, and being part of another person’s life journey is an immense privilege and loves to see resident’s smile.
High quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family.
Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
At Chartwell House, we believe in quality care. Care so good, it’s unexpected. Care that leaves our residents feeling truly valued and empowered and their loved ones at ease and content.
Our exemplary care is complimented by a fine environment. Chartwell House, located in the charming coastal town of Broadstairs, Kent is designed with the highest quality interiors, nautical accents throughout and with a warm and welcoming atmosphere, built to enable our residents to live in comfort and tranquillity.
Known as the ‘jewel in Thanet’s crown’ and steeped in history, Broadstairs is a family orientated, coastal town on the Kent coastline, situated just between Margate and Ramsgate. Chartwell House is just a stone’s throw away from Westwood Cross Shopping Centre offering easy access to amenities and restaurants.
Chartwell House provides the highest standard of care with support tailored to the unique needs of every resident. What sets us apart is our unwavering commitment to providing personalised, family centred care to each resident who comes through our doors. We cherish the intimacy of our tight-knit communities, allowing us to build genuine connections with our residents and their loved ones.
Residential Care
Residential Care by Chartwell House redefines comfort, fostering a genuine sense of belonging to ensure every day is filled with joy and shared experiences. Our expert team empowers residents to live life the way they choose, ensuring they enjoy an experience as unique as they are.
Dementia Care
Nostalgia Care by Chartwell House offers specialist dementia care and celebrates each individual behind each memory, enriching lives with comfort and security. Our commitment goes beyond expectations, ensuring that every resident’s journey with dementia is treated with respect and dignity.
Short Stays
Short Stays by Chartwell House offer an immersive experience where every stay is more than a break; it’s an opportunity to refresh, experience exceptional care and make friends in a vibrant community.
Chartwell House by Boutique Care Homes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Aids, Crohn's Disease, Diabetes, Epilepsy, Parkinson's Disease, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Our amazing teams continue to work tirelessly to deliver exceptional care, putting our residents at the heart of everything they do to ensure they continue to feel safe and happy, and to enable them to enjoy a fulfilling life in our homes. We are welcoming new residents and conducting safe, personal viewings of the home. We ask that visitors continue to follow best practice around hand washing and, in line with government guidance, we will be making risk-based decisions on when face masks are used at our individual homes. Please contact our care homes for the most up to date information and guidance relating to masks and outbreak procedures. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Contract |
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| Resident Service Agreement Chartwell House (Clust Doc).pdf |
| Our Building and Facilities |
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We provide dedicated and personalised care in a home-from-home environment for your loved one. This gives you the peace of mind that, when choosing care homes in Kent, residents at Chartwell House are always well cared for. As a family run company, strong family values are at the heart of everything we do.
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| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 28 Nov 2022 |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, Dentist, GP, Gym, Hairdressers, Lift, Nutritionist, Optician, Smoking Area, Therapy Room. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls. |
| Brochures |
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| CH - Mini Brochure - Digital 2024.pdf |
| Our Photos |
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| Description |
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Residents’ bedrooms are beautifully decorated with quality furnishings. There’s storage for personal possessions and some ground floor rooms have a patio or terrace. We also know privacy is important, that’s why all our bedrooms are en-suite. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 78 |
| Number Of Ensuite Rooms | 78 |
| We offer these types of ensuite rooms: WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Catch up TV, Freeview TV, Internet Access, Private Patio, Secure Access, Sky/Cable TV, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,400.00 |
| Residential Dementia Fees From / Price Per Week | £1,450.00 |
| Respite Fees From / Price Per Week | £1,700.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We are actively reducing food mileage.
| Activities Are So Important |
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The wellbeing of our residents is of the utmost importance, that’s why we provide a range of engaging events and activities so that your loved ones can still feel a sense of independence. We encourage all of our residents to socialise and enjoy life. Residents use the hobby room to take part in events and activities. We have cake decoration classes, arts and crafts days, board game sessions and plenty of other activities to keep our residents engaged and busy. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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Managers discretion. |
| Can You Bring Your Pet |
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| Yes |
26 Draco Drive
Off Star Lane
Broadstairs
Kent
CT9 4FY
Regulator: CQC
Not yet rated.
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church, Synagogue. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Chartwell House
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