Harcourt Gardens Care Home
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Harcourt Gardens Care Home
Harcourt Drive
Harrogate
North Yorkshire
HG1 5NL
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,650.00 |
| Regulator's Rating | Good |
Meet The Manager
Jill Pollard is Home Manager at Harcourt Gardens Care Home.
"As home manager, the most important part of my role is to make sure residents are well and feel safe. It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.
Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.
I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.
Outside of work, I really value my family time, it really is the best thing ever."
Everything about Harcourt Gardens Care Home is extraordinary and the care we provide is no exception. We work hard to deliver care that’s not only of the highest quality but that’s friendly, too. After all, we want our residents to live their very best life.
Our exceptional and devoted care teams use the latest research and practice to create appropriate and person-centred care plans to ensure effective care and support is delivered to each resident.
Our beautifully appointed en-suite bedrooms and larger-than-average day spaces offer a place for residents to relax and thrive. With our extra-ordinary facilities in our purpose built home, residents will always have opportunities to stay engaged and enjoy each day. Our facilities include:
- A well-equipped gym
- A relaxing spa
- A cinema
- A Theatre
- A café
- A gin bar
- Private Dining
We've thought of everything and more to ensure that residents have all they need to lead full, enriched lives with Harcourt Garden's complete care packages. Residents benefit from the combination of high-quality care, luxury surroundings and tailored wellbeing programmes along with digital care plans to reassure loved ones daily.
Harcourt Gardens Tour
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Nursing Dementia / EMI, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Cancer, Diabetes, Heart Disease, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour, Disrupted Sleep Patterns. |
| Dementia Specialisms | Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Keeping our residents, visitors and staff safe is our priority and it is really important to us that you feel safe in our homes. We continue to follow Government guidance regarding show arounds, admissions and visits. We know how important visits are. They are important for residents’ health and wellbeing to stay connected with family and friends, and it’s lovely for staff to see the joy that spending time with loved ones brings. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Our care home provides a telephone in some of our residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Our home has been designed to provide residents with a care environment like no other, finished to exacting specifications with impressive facilities for our residents to enjoy. A gym, spa, cinema and café have been incorporated and there’s a beautiful bar and private dining space for those special celebrations to be shared with family and friends. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 21 Dec 2021 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
|---|
| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Cinema, Coffee Shop, Gym, Hairdressers, Library, Lift, Spa, Theatre. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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We’ve gone out of our way to create a warm, welcoming atmosphere with our beautifully designed interiors. Each of our communities has its own identity making it easier for residents to find their own room and move around safely.
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| About Our Rooms | |
|---|---|
| Number Of Rooms | 115 |
| Number Of Ensuite Rooms | 110 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
|---|
| Apartment, Double Room, Shared Room, Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,650.00 |
| Nursing Fees From / Price Per Week | £1,835.00 |
| Residential Dementia Fees From / Price Per Week | £1,785.00 |
| Funding Types | |
|---|---|
| Local Authority | North Yorkshire |
| Region | Yorkshire & Humberside |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
Bistro
Café
Lounge/Diner
Restaurant
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|---|---|
| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Giving our residents plenty of choice on how to spend their time is key to making life more fulfilling. Our team make it their mission to get to know what hobbies and interests our residents enjoy, so we can tailor our activities and offer a varied wellbeing programme, including arts, crafts, music and much more. When living at Harcourt Gardens, residents can also head to our very own cinema – a superb multi-functional space with its own stage for performances. Or relax on the lower ground floor, with its gym, hair salon and spa, designed in the style of Harrogate’s iconic Montpellier Quarter and lit with innovative ‘daylight’ lighting, creating a truly uplifting space. We even have our own luxurious, rooftop terrace bar with spectacular views across Harrogate. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Partial |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Partial |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you compost? | Yes |
Harcourt Gardens Care Home
Harcourt Drive
Harrogate
North Yorkshire
HG1 5NL
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 16th November 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 4th November 2024 |
| Service Provider | Lanemile Limited, CO4 9QB |
Harcourt Gardens Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Buddhist Temple, Catholic Church, Methodist Church, Synagogue. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Harcourt Gardens Care Home
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