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39-41 Birch Street
Southport
Merseyside
PR8 5EU

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Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,467.00
Regulator's Rating Good
Meet The Manager

Carley Rawlinson is Home Manager at Millbrook House.

Carley has a passion for dementia nursing care and her drive for innovation and excellent dementia care has ensured that her home offers a wonderful home for her residents. With stand out dining services and activity and well being provision, Carley and her team are certainly 'setting the pace' with the introduction of the Namaste dementia care model, which offers opportunity for calm and tranquil times when anxiety, upset and feelings of disorientation are heightened.

Millbrook House is a purpose built nursing home in Southport, that cares for up to 50 residents living with dementia who have nursing needs. We provide professional, kind care which ensures that residents feel reassured, comfortable and well cared for.


Welcome to Millbrook House
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Home Tour of Millbrook House
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Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Support for Couples.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Diabetes, Heart Disease, Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Our care home has WiFi in some of our residents’ rooms.

Mobile Phone Network Coverage (mobile “signal”)

Our care home has mobile phone signal in some of our residents’ rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

LGBTQ Welcome
Yes
Our Building and Facilities

One of the outstanding features of our home is the resident 'dining experience'. Following all best practice for hydration and nutrition for those living with dementia, residents enjoy every meal time at a standard, 'second to none'. The menu, table setting, service and refreshments support every resident to eat and drink well, at their leisure.

The home boasts large lounges and dining room, as well as a quiet 'Namaste' room. Namaste dementia care is specifically for those experiencing the later stages of dementia. This model of dementia care is very much seen as best practice within the care sector.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Hairdressers, Lift, Minibus, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Biomass Heating, Individual Heating Controls, Solar Panel Heating.

Our Photos

Description

Millbrook House boasts a range of 60 beautifully furnished room featuring garden views and TV and Telephone points.


About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 32
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,467.00

Funding Types
Local Authority Sefton
Region North West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Those who live with us are encouraged to take part in the many daily activities. Our talented activity coordinator is dedicated to ensuring that activities are active, support residents wellbeing, engage people's attention and interest. Being engaged in meaningful activities ensures residents feel comfortable, safe and 'at home' enough to be able to relax and have fun and enjoy the company of others.


Our Photos

Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Pub, Shopping.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Yes
safe-tick Are your windows double glazed? Partial
safe-tick Do you use motion sensors? Yes
safe-tick Is your boiler less than 15 years old? Yes
safe-tick Do you use eco-friendly cleaning products? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you train your team on recycling practices? Yes
safe-tick Do you have systems for recycling throughout the home? Yes

Energy reduction and renewable energy usage

safe-tick Do you measure your energy consumption? Yes
safe-tick Do you use solar power? Yes
safe-tick Is your boiler less than 15 years old? Yes
safe-tick Do you have a biomass boiler? Yes

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes
Our Pets

We do not allow for residents to bring their pets


Can You Bring Your Pet
No

39-41 Birch Street
Southport
Merseyside
PR8 5EU

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 28th October 2022
Last rated 28th January 2023
Current Report

Millbrook House Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Millbrook House Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 19th July 2021
Transport
Bus Stop nearby, Car Park on-site.

Nearby Services
Church, Park, Pub, Restaurant, Shops.

Frequently asked questions about Millbrook House

Millbrook House was given an overall rating of "Good" by the CQC in January 2023.
Millbrook House provides Nursing, Dementia and Respite care.
Millbrook House has 60 rooms.
Prices for Millbrook House start from £1,467.00 per week.
Millbrook House is owned by Dovehaven Care Homes.
No. Millbrook House does not offer Residential care.
Yes. Millbrook House does offer Respite care.
Yes. Millbrook House does provide care for people with Dementia.
Millbrook House accepts Local Authority clients.
Millbrook House accepts NHS Continuing Healthcare clients.
Carley Rawlinson is the manager of Millbrook House.

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