The Willow
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110 Chartridge Lane
Chesham
Buckinghamshire
HP5 2RG
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,485.00 |
| Regulator's Rating | Good |
Meet The Manager
Lisa Butt is Registered Manager at The Willow.
Lisa is the Registered Manager and has a QCF level 5. Lisa has also completed her NVQ 2, NVQ 3 and Lead to Succeed Management training. Lisa has been with us since January 2022, this is her first registered manager role but she has many years of experience with dementia, learning disabilities, home care and residential care settings.Lisa is used to working in much larger services but The Willow appealed to her as it’s home from home and very person centred.
The Willow is a ‘home from home’ care home in Chesham, Buckinghamshire, providing care for 11 older people. We understand that choosing the right care home is vital, which is why we’ve made life at The Willow as near to home as possible.
Choosing a Care Home is not just about the person moving in, it is about their loved ones too. It is a big change for everyone and we never lose sight of that fact. We want the residents families to feel part of The Willow as well.
We focus on Person Centred Care Plans that reflect the way the individual chooses to live their lives. Our team of highly trained and experienced local staff ensure that the care plans are carried out and that each of our residents feel valued and safe.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Strict Infection Control & Hygiene Measures |
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| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
The comfortable open-plan lounge/conservatory area is where residents can sit quietly, read or entertain friends and family or join in with the daily activities. We have an cozy fireplace and a large TV. Drinks and snacks are always available for residents and visitors to help themselves. |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Description |
|---|
|
The Willow offers eleven single ensuite rooms over two floors with a stair lift providing access to the upper five rooms. All rooms have 24 hour nurse call system in both the bedroom and ensuite. Telephone points are available in most rooms. We welcome residents bringing in personal possessions, small pieces of furniture to make the room their own. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 11 |
| Number Of Ensuite Rooms | 11 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Freeview TV, Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,485.00 |
| Funding Types | |
|---|---|
| Local Authority | Buckinghamshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
| Dining Styles |
Hot Trolley
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
Our belief is that mental stimulation plays a vital part in providing our residents with a happy and healthy environment. We employ two activity leaders from Monday to Friday, one providing three full days and the other two half days. Our activities include flower arranging, games and quizzes, arts and crafts, gentle exercise to music, sing-a-longs and regular resident’s meetings. We also enjoy visits from local children who come to entertain as well as a monthly service from St Mary’s Church. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
|
Do you use LED light bulbs? | Partial |
|
Are your windows double glazed? | Yes |
|
Do you use motion sensors? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you have an EPC rating? | Yes |
|
Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Partial |
Energy reduction and renewable energy usage
|
Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
|
Do you use digital payslips? | Yes |
|
Do you use online rotas? | Yes |
|
Do you use digital care plans? | Yes |
| Our Pets |
|---|
|
Please speak to the home manager. |
| Can You Bring Your Pet |
|---|
| Yes |
110 Chartridge Lane
Chesham
Buckinghamshire
HP5 2RG
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last rated | 15th October 2019 |
| Registration Date | 24th May 2024 |
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about The Willow
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