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Profile Strength |
Excellent 100%
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|---|---|
| Care Type | Home Care |
| Care Category | Personal | Dementia | Respite |
| Availability | Yes |
| Hourly Prices From | £36.00 |
| Regulator's Rating | Not Yet Rated |
Meet The Manager
Gillian Douglass is Registered Manager at Visiting Angels Southwest Kent and East Sussex.
Gillian was born and raised in Kent and Medway. She has worked in social care for over twenty years and has a wide range of experience with a variety of clients both in the UK and the US. Gillian has worked in all three sectors of the economy and has also held voluntary positions at the local comprehensive school in Tunbridge Wells, the Friends of Grosvenor and Hilbert Park and a political party.
Gillian was attracted to Visiting Angels because of their carer-centric philosophy which enables caregivers to care for their clients in a holistic way. “Visiting Angels provides a great framework to both enable caregivers to develop professionally and provide outstanding care for our clients,” she says.
Why we’re different!
Too often care workers are under appreciated but at Visiting Angels we put carers at the centre of our business to make sure they can deliver a truly person-centred service to you. We look after our carers better so they stay with us and therefore can look better after you. That means we can provide continuity and consistency in care.
This is why our home care services are top of the range. Elderly care, respite care and more – we can help you however you need.
Our standard of care is second to none. We only employ top-quality carers who hail from the area. We not only believe that investing in our staff is the best way to enable our carers to provide the best possible care but we have institutionalised excellent employment conditions for that. Moreover, our staff is fully trained in-house and in-person (none of those video-trainings) to be able work to the highest standards of care. Lots of extra specialised training is provided too, like fire awareness, dementia training and mental health, depending on what the carer wants to specialise in. We try to match you with the best suitable carer but ultimately our clients have the choice. You choose your carer! Needless to say that all our carers have been through a police check.
Our visits are never less than an hour so your carer is never rushed. We plan visits well so your carer has enough time to reach you on time. We are here to support you. We are more than happy to assist with daily activities such as light housework, meal preparation, pet care, and providing escort services to appointments or social activities. Additionally we do "personal care", care as defined by our Regulator, the Care & Quality Commission. We can assist with bathing, going to the loo, and/or helping doing your hair and nails
At Visiting Angels, we understand the significance of providing care that is tailored precisely to your unique needs and preferences. Our commitment lies in offering consistently personalized, flexible, and adaptable care solutions.
If you are unsure whether we do it, just ask!
| Brochures |
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| Visiting Angels - 8pp DL - South West Kent and East Sussex V5.pdf |
Visiting Angel Lizzie visiting client Michael
| Care Options | We Can Provide |
|---|---|
| Care Given | Companionship, Complex Care, Convalescence, Daily Respite Care, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Support for Couples. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Housekeeping | Cleaning, Laundry, Meal Preparation, Medical Appointments, Prescription Collection, Shopping, Tidying, Transportation. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Care Visits | 1 Hour, 2 Hours, 3 Hours, 4 Hours. |
| Transport | Carer provides own vehicle, Mobility car available, Will accompany on Public Transport, Will drive client's vehicle. |
| Technology | Automatic Medication Reminders, Emergency Response, Family Apps. |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Fees For Individuals | Fee |
|---|---|
| Hourly Fees Start From | £36.00 |
| Funding Types | |
|---|---|
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| Local Authority Funded Clients | Yes |
| The Importance Of Meal Times |
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A balanced, nutritious diet is essential to maintaining health and wellbeing, our carers can prepare all types of meals for our clients, taking likes, dislikes and cultural needs into consideration. |
| We Can Prepare |
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| Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks. |
| Dietary Options |
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| Pureed, Vegetarian. |
| Our Photos |
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| Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community. |
| Our Photos |
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| Staff Specialities |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crosswords, Excursions, Music Entertainment, Quiz Games, Reminiscence, Word Games. |
| Our Pets |
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Your pets are as important to us as they are to you. |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
Regulator: CQC
Not yet rated.
We cover postcodes TN1 to TN 20. Our caregivers are available to provide in Tunbridge Wells, Tonbridge, Southborough, Crowborough, Wadhurst, Ticehurst, and many more villages.
Our Registered Address is:
Unit 14, Sham Farm Business Park
Sham Farm Road, Eridge Green
Tunbridge Wells
Kent, East Sussex
TN3 9JA
Frequently asked questions about Visiting Angels Southwest Kent and East Sussex
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